Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2325 | 3/12/2021 9:58:46 AM | 2/24/2022 10:34:50 AM | electricity | readings up-to-date | 27 | 3 | 2083 | 26 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-12T09:55:09.929Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:23:22.315Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:24:31.348Z"}] | 77 | 44 | 2/24/2022 10:34:50 AM | 26 | 12 | |||||||||||||||||||||||
| 2324 | 3/12/2021 9:37:47 AM | 7/2/2022 9:20:06 AM | 6 months policy adjustment done | 6 months policy adjustment <div><br></div><div>Debt written off June 2021 cleared outstanding debt.</div><div><br>Query closed<br><br></div> | 27 | 3 | 2082 | 11 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-03-12T09:37:49.738Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:39:32.650Z"}] | 1 | 95 | 7/2/2022 9:20:06 AM | 3 | 3 | |||||||||||||||||||||||
| 345 | 3/12/2021 9:18:23 AM | 2/24/2022 10:34:50 AM | HIGH WATER CONSUMPTION | Consumer is querying the high consumption of water on her account. kindly investigate and resolve.<div><br></div><div>JOURNAL DONE</div> | 27 | 3 | 479 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-12T09:18:04.855Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-04-01T10:22:15.394Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:09:17.405Z"}] | 1 | 111 | 11 | 2/24/2022 10:34:50 AM | 26 | 11 | ||||||||||||||||||||||
| 2322 | 3/12/2021 9:04:18 AM | 2/24/2022 10:34:50 AM | water query | water query | 27 | 3 | 2081 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-12T09:00:41.752Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T09:09:57.427Z"}] | 1 | 96 | 17 | 2/24/2022 10:34:50 AM | 26 | 17 | ||||||||||||||||||||||
| 2321 | 3/12/2021 8:55:53 AM | 2/24/2022 10:34:50 AM | High Water Consumption | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 2080 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-12T08:55:35.315Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:40:09.866Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-02T11:59:52.660Z"}] | 9 | 123 | 11 | 2/24/2022 10:34:50 AM | 26 | 11 | ||||||||||||||||||||||
| 2320 | 3/12/2021 8:48:44 AM | 2/24/2022 10:44:24 AM | REFUSE | RESOLVED | 27 | 3 | 2079 | 28 | 2 | 23 | 1 | 67 | 1080 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-12T08:48:28.171Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:38:44.472Z"}] | 4 | 119 | 11 | 2/24/2022 10:44:24 AM | 28 | 11 | |||||||||||||||||||||
| 2319 | 3/12/2021 8:33:05 AM | 2/24/2022 10:44:24 AM | ELECTRICITY QUERY | <div>Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <br></div> | 27 | 3 | 2078 | 28 | 2 | 23 | 77 | 102 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-12T08:32:47.220Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:25:59.515Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:40:40.581Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T11:49:37.217Z"}] | 9 | 123 | 6 | 2/24/2022 10:44:24 AM | 28 | 6 | ||||||||||||||||||||||
| 2318 | 3/12/2021 8:10:13 AM | 2/24/2022 10:44:24 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 2077 | 28 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-12T08:09:54.899Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:41:14.888Z"}] | 9 | 123 | 20 | 2/24/2022 10:44:24 AM | 28 | 20 | ||||||||||||||||||||||
| 2316 | 3/11/2021 12:35:37 PM | 10/17/2021 11:29:53 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 2075 | 17 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-11T12:35:19.976Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T13:10:52.500Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T09:41:07.873Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T11:29:53.572Z"}] | 1 | 44 | 10/17/2021 11:29:53 AM | 17 | 4 | |||||||||||||||||||||||
| 2313 | 3/11/2021 12:26:19 PM | 2/24/2022 11:08:12 AM | water query | water query<div>DEBT WRITTEN OFF</div> | 27 | 3 | 2076 | 22 | 4 | 23 | 1 | 67 | 1078 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-03-11T12:26:02.164Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-03-11T12:39:17.498Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-03-11T12:40:06.369Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-28T08:30:16.646Z"}] | 1 | 67 | 2/24/2022 11:08:12 AM | 22 | 6 | ||||||||||||||||||||||
| 2314 | 3/11/2021 12:25:40 PM | 3/28/2022 7:10:22 AM | LEAK CR | LEAK CR PENDING REQUESTED A READING<div>Journal Done</div> | 27 | 3 | 2074 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-11T12:25:23.060Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T10:45:52.346Z"}] | 1 | 96 | 17 | 3/28/2022 7:10:22 AM | 11 | 17 | ||||||||||||||||||||||
| 2312 | 3/11/2021 12:23:56 PM | 7/21/2021 9:40:34 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 8 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-11T12:23:39.710Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T13:11:19.980Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T09:40:33.849Z"}] | 1 | 44 | 7/21/2021 9:40:34 AM | 8 | 14 | ||||||||||||||||||||||||
| 2311 | 3/11/2021 12:14:05 PM | 2/25/2022 9:01:52 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><br></div><div>query resolved 2021/03</div> | 27 | 3 | 2073 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-11T12:13:48.755Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:41:53.034Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-18T07:49:25.279Z"}] | 9 | 123 | 11 | 2/25/2022 9:01:52 AM | 29 | 11 | ||||||||||||||||||||||
| 2309 | 3/11/2021 12:04:08 PM | 8/8/2021 6:01:37 AM | 100% RECOMMENDED | CONSUMPTION STILL HIGH<div><br></div><div>06.05.2021 - After meeting with consumer, consumption still excessive (averaging about 39kl). Requested meter inspection from WW</div><div>Meter confirmed in order and consumer advised to check for internal leaks</div><br><b>Journal Number</b>: [837324]<br/><b>Journal Amount</b>: [-R2506.87] | 27 | 3 | 2072 | 8 | 2 | 23 | 1 | 49 | 1868 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-11T12:03:51.694Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-06T10:27:55.267Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-06T12:38:05.195Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-04T12:56:18.983Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-07T09:53:28.342Z"}] | 1 | 49 | 8/8/2021 6:01:37 AM | 8 | 3 | ||||||||||||||||||||||
| 2308 | 3/11/2021 12:00:48 PM | 3/28/2022 7:10:22 AM | LEAK CREDIT | LEAK CR PASSED<br/><b>Journal Number</b>: [428620] | 27 | 3 | 2071 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-11T12:00:35.915Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-16T13:14:11.053Z"}] | 1 | 96 | 3/28/2022 7:10:22 AM | 11 | 3 | |||||||||||||||||||||||
| 2306 | 3/11/2021 11:59:15 AM | 2/24/2022 10:34:50 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 2070 | 26 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-11T11:58:58.251Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:42:22.187Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-18T10:44:38.625Z"}] | 9 | 123 | 11 | 2/24/2022 10:34:50 AM | 26 | 11 | ||||||||||||||||||||||
| 2304 | 3/11/2021 11:53:58 AM | 2/24/2022 12:27:27 PM | High consumption -- water query | High consumption -- water query | 27 | 3 | 2069 | 31 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"31","un":"xolanit","dt":"2021-03-11T11:50:22.647Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:29:11.333Z"}] | 1 | 50 | 11 | 2/24/2022 12:27:27 PM | 31 | 11 | ||||||||||||||||||||||
| 2305 | 3/11/2021 11:41:44 AM | 2/24/2022 10:34:50 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2068 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-11T11:41:27.648Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T08:37:38.347Z"}] | 9 | 123 | 14 | 2/24/2022 10:34:50 AM | 26 | 14 | ||||||||||||||||||||||
| 2303 | 3/11/2021 10:46:04 AM | 2/16/2022 9:04:39 AM | incorrect reading | readings up-to-date<br><br> | 27 | 3 | 2067 | 82 | 4 | 23 | 81 | 44 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-03-11T10:42:28.630Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:48:48.560Z"}] | 81 | 44 | 2/16/2022 9:04:39 AM | 194 | 12 | |||||||||||||||||||||||
| 2299 | 3/11/2021 9:10:29 AM | 2/24/2022 10:44:24 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 2066 | 28 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-11T09:10:12.603Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:43:22.058Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T06:06:57.998Z"}] | 9 | 123 | 20 | 2/24/2022 10:44:24 AM | 28 | 20 |