Details
Conversation
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EscalationLevel
-
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LatestCall
-
-
LatestChat
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-
LatestSms
-
-
LatestEmail
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-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
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2320
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LatestTicket
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CreatedAt
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3/12/2021 8:48:44 AM
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UpdatedAt
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2/24/2022 10:44:24 AM
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Subject
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REFUSE
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Description
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RESOLVED
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Priority
-
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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2079
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OpenedBy
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AssignedTo
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28
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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67
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Escalation
-
-
EscalationCron
-
1080
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History
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[{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-12T08:48:28.171Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:38:44.472Z"}]
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CreatedBy
-
-
UpdatedBy
-
-
Category
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4
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Subcategory
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119
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CreatedBy1
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UpdatedBy1
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11
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ResolvedAt
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2/24/2022 10:44:24 AM
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Thread
-
-
ResolvedBy
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28
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
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Updator
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11