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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
345
LatestTicket
CreatedAt
3/12/2021 9:18:23 AM
UpdatedAt
2/24/2022 10:34:50 AM
Subject
HIGH WATER CONSUMPTION
Description
Consumer is querying the high consumption of water on her account. kindly investigate and resolve.<div><br></div><div>JOURNAL DONE</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
479
OpenedBy
AssignedTo
26
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-12T09:18:04.855Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-04-01T10:22:15.394Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:09:17.405Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
111
CreatedBy1
UpdatedBy1
11
ResolvedAt
2/24/2022 10:34:50 AM
Thread
ResolvedBy
26
WasCreatedByCustomer
HasIvrcall
Creator
Updator
11
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