Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 2458 | 3/18/2021 8:03:21 AM | 5/9/2022 9:58:47 AM | Water | <table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl63" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl64" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query </td> </tr></tbody></table> | 4 | 3 | 2188 | 96 | 2 | 23 | 1 | 67 | 1153 | [{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-18T08:03:23.900Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T07:08:07.563Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T08:05:27.391Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:45:54.269Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:47:34.103Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-29T12:02:23.086Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-09T09:58:32.958Z"}] | 9 | 123 | 18 | 5/9/2022 9:58:47 AM | 180 | 18 | |||||||||||||||||||||
| 2457 | 3/18/2021 7:54:30 AM | 11/14/2021 10:05:38 AM | WATER | The was a double charge on the water it was charge on the old meter and the new meter Journal Done | 27 | 3 | 2187 | 96 | 2 | 23 | 1 | 99 | [{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-18T07:54:32.862Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:48:48.853Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:04:23.524Z"}] | 1 | 50 | 17 | 11/14/2021 10:05:38 AM | 180 | 17 | ||||||||||||||||||||||
| 2456 | 3/18/2021 7:46:31 AM | 2/2/2022 12:28:44 PM | High electricity charges | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 3 | 23 | 77 | 44 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-18T07:46:33.417Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:44:55.278Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T10:30:34.917Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-29T12:03:05.569Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-29T12:03:13.397Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2455 | 3/18/2021 7:41:53 AM | 3/28/2022 6:35:04 AM | water | h/c in water-punitive tariff charge | 27 | 3 | 2186 | 5 | 2 | 23 | 1 | 67 | 2134 | [{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-18T07:41:55.562Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-17T11:01:17.992Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T09:11:55.029Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T11:51:03.746Z"}] | 1 | 113 | 4 | 3/28/2022 6:35:04 AM | 5 | 4 | |||||||||||||||||||||
| 2454 | 3/18/2021 7:38:40 AM | 2/2/2022 12:28:44 PM | Double electricity charges raised on this account | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 3 | 23 | 77 | 44 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-18T07:38:42.716Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:44:02.017Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T10:29:23.358Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T10:30:01.353Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-29T12:04:01.335Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2451 | 3/18/2021 7:32:23 AM | 11/14/2021 10:11:12 AM | WATER | THE WAS A WATER LEAK FROM THE WATER METER AND TH MUNICIPALITY FIXE IT <div><br></div><div>journal done</div> | 27 | 3 | 2185 | 96 | 2 | 23 | 1 | 100 | 1149 | [{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-18T07:32:25.789Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T09:13:16.951Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-14T10:18:11.122Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:09:57.784Z"}] | 1 | 96 | 6 | 11/14/2021 10:11:12 AM | 180 | 6 | |||||||||||||||||||||
| 2452 | 3/18/2021 7:32:07 AM | 3/28/2022 7:07:05 AM | Six months policy | Please assess account for six months policy for period between 2018/11 -2020/03<div><br></div><div>SIX MONTHS POLICY ADJUSTED</div><div>JOURNAL NUMBER: 851280</div><br/><b>Journal Number</b>: [BJ71851280] | 24 | 3 | 2184 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-18T07:32:09.159Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:42:52.614Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:43:20.931Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T09:59:39.333Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-20T11:17:32.512Z"}] | 1 | 101 | 15 | 15 | |||||||||||||||||||||||||
| 2450 | 3/18/2021 7:25:44 AM | 4/12/2022 9:39:10 AM | Six months policy | Please assess account for six months policy for period between 2019/02 - 2020/03<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE</div><br/><b>Journal Number</b>: [7994515] | 24 | 3 | 2183 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-18T07:25:46.671Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:41:32.433Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:42:07.725Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:06:37.600Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-21T12:20:14.231Z"}] | 1 | 101 | 15 | 124331 | 15 | ||||||||||||||||||||||||
| 2448 | 3/18/2021 7:06:00 AM | 3/28/2022 7:10:22 AM | Six months policy | Please assess account for six months policy for period between 2018/11 - 2020/04<div><br></div><div>SIX MONTHS POLICY ADJUSTED</div><div>JOURNAL NUMBER: 851282</div><br/><b>Journal Number</b>: [BJ71851282] | 24 | 3 | 2182 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-18T07:06:02.484Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-03-18T07:14:13.663Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:39:39.348Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:40:28.187Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:01:36.140Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:03:05.802Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-20T11:12:17.483Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-20T11:13:21.060Z"}] | 1 | 101 | 15 | 15 | |||||||||||||||||||||||||
| 2447 | 3/18/2021 6:46:05 AM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-18T06:46:07.623Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:02:50.771Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:38:32.600Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T10:27:58.339Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T10:28:43.403Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2446 | 3/18/2021 6:32:00 AM | 3/31/2022 6:55:27 AM | High electricity consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 3 | 23 | 77 | 44 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-18T06:32:07.602Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:00:20.051Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:00:49.442Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:01:59.002Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:37:48.695Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T10:26:15.241Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T10:26:38.983Z"},{"op":"R","uid":"30","un":"thembekilem","dt":"2022-03-31T06:55:27.412Z"}] | 9 | 123 | 14 | 3/31/2022 6:55:27 AM | 73 | 14 | |||||||||||||||||||||||
| 2444 | 3/17/2021 1:37:08 PM | 8/30/2021 11:30:41 AM | Six months policy | Please assess account for six months policy for period 2019/02 - 2020/04<div>6 months policy journal done for 202004 period</div><br/><b>Journal Number</b>: [826756] | 27 | 3 | 2181 | 8 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-17T13:37:44.121Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T08:35:43.684Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T11:28:35.609Z"}] | 1 | 95 | 8/30/2021 11:30:41 AM | 8 | 3 | |||||||||||||||||||||||
| 2443 | 3/17/2021 1:16:42 PM | 3/28/2022 6:35:04 AM | REMOVE METER | account terminated | 27 | 3 | 2180 | 5 | 2 | 23 | 2 | 65 | 1146 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-03-17T13:17:17.316Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:29:24.959Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:29:48.213Z"}] | 2 | 65 | 3/28/2022 6:35:04 AM | 5 | 12 | ||||||||||||||||||||||
| 2442 | 3/17/2021 1:11:19 PM | 3/28/2022 7:08:29 AM | Six months policy | Please assess account for six months policy for period between 2018/09 - 2020<div>SIX MONTHS POLICY ADJUSTMENT DONE<br></div><div><br></div><br/><b>Journal Number</b>: [994302] | 24 | 3 | 2179 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-17T13:12:08.928Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:36:25.455Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:36:51.348Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T09:45:39.521Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T09:56:41.276Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-19T08:08:41.203Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-21T12:24:12.327Z"}] | 1 | 101 | 15 | 124235 | 15 | ||||||||||||||||||||||||
| 2441 | 3/17/2021 1:00:59 PM | 4/12/2022 9:42:39 AM | Six months policy | Please assess account for six months policy for the period between 2018/10 - 2020/07<br/><b>Journal Number</b>: [BJ71439546] | 24 | 3 | 2178 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-17T13:01:34.931Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:33:28.169Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:34:30.085Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:14:47.044Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T09:01:38.896Z"}] | 1 | 101 | 15 | 15 | |||||||||||||||||||||||||
| 2440 | 3/17/2021 12:58:54 PM | 5/19/2022 7:53:10 AM | WATER QUERY | Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category<div>selected . New query to be logged with full information fo query</div> | 4 | 3 | 2177 | 18 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-17T12:55:14.938Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-03-17T12:55:26.191Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T09:28:49.011Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:03:32.018Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:11:22.395Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:25:39.254Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:30:53.496Z"}] | 9 | 123 | 18 | 5/19/2022 7:53:10 AM | 18 | 18 | ||||||||||||||||||||||
| 2439 | 3/17/2021 12:50:43 PM | 11/14/2021 9:06:18 AM | Six months policy | Please assess account for six months policy for the period between 2018/10 - 2019/08<div><br></div><div>- account in order</div> | 27 | 3 | 2176 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-17T12:51:37.844Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:24:23.436Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:28:49.066Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T09:04:10.255Z"}] | 1 | 101 | 13 | 11/14/2021 9:06:18 AM | 173 | 13 | ||||||||||||||||||||||
| 2438 | 3/17/2021 12:42:20 PM | 3/17/2021 12:44:54 PM | watr | ygbhdyfgregfan.a;kewfjgryebhcedr | 4 | 3 | 2175 | 96 | 2 | 23 | 1 | 45 | 1144 | [{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-17T12:42:57.818Z"},{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-17T12:45:24.365Z"}] | 1 | 45 | 3/17/2021 12:44:54 PM | 180 | 180 | ||||||||||||||||||||||
| 2437 | 3/17/2021 12:31:37 PM | 5/19/2022 7:53:10 AM | ELECTRICITY QUERY INCORRECT READING | Account terminated. | 27 | 3 | 2174 | 18 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-17T12:27:58.247Z"},{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-17T12:40:26.819Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:21:27.640Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:21:54.628Z"}] | 77 | 44 | 5/19/2022 7:53:10 AM | 18 | 12 | |||||||||||||||||||||||
| 2436 | 3/17/2021 12:31:18 PM | 10/23/2021 7:20:59 AM | Six months policy | Please assess account for six months policy for the period between 2017/12 - 2020/08 | 30 | 3 | 2173 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-17T12:31:54.209Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:19:46.014Z"}] | 1 | 101 | 18 | 18 |