Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 2455
LatestTicket
CreatedAt: 3/18/2021 7:41:53 AM
UpdatedAt: 3/28/2022 6:35:04 AM
Subject: water
Description: h/c in water-punitive tariff charge
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 2186
OpenedBy
AssignedTo: 5
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron: 2134
History: [{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-18T07:41:55.562Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-17T11:01:17.992Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T09:11:55.029Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T11:51:03.746Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 113
CreatedBy1
UpdatedBy1: 4
ResolvedAt: 3/28/2022 6:35:04 AM
Thread
ResolvedBy: 5
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 4