Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 2994 | 4/6/2021 7:47:30 AM | 11/26/2022 12:50:00 PM | Leak letter | Leak letter provided by consumer and filed.<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Account adjusted with a leak credit for repairs dates Aug 2020<br><b>Journal Number</b>: [977284]</div><br/><b>Journal Amount</b>: [-R10,274.46] | 27 | 3 | 2605 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-06T07:47:32.495Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-31T06:45:58.635Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:40:46.731Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T06:26:16.984Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T08:34:35.684Z"}] | 1 | 96 | 14 | 11/26/2022 12:49:56 PM | 3 | 3 | ||||||||||||||||||||||
| 2992 | 4/6/2021 7:32:50 AM | 5/19/2022 7:53:10 AM | QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 2604 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-06T07:32:59.844Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:39:48.466Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T06:49:56.609Z"}] | 9 | 123 | 6 | 5/19/2022 7:53:10 AM | 18 | 6 | ||||||||||||||||||||||
| 2991 | 4/6/2021 7:32:32 AM | 6/30/2022 1:06:47 PM | Six months policy | Please assess account for six months policy for period 2016/12-2020/08 | 27 | 3 | 2603 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-06T07:32:34.578Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:38:37.695Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-26T13:16:58.556Z"}] | 1 | 101 | 14 | 6/30/2022 1:06:47 PM | 134149 | 7 | 7 | |||||||||||||||||||||
| 2990 | 4/6/2021 6:58:38 AM | 2/18/2023 9:34:29 AM | Six months policy | Please assess account for six months policy<div>QRC Response:DATE 18/02/2023</div><div>Six months policy applied for 07/2020 period .</div><div>Journal submitted for review and authorisation</div><br/><b>Journal Number</b>: [755875] | 24 | 3 | 2602 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-06T06:58:41.605Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:37:41.447Z"}] | 1 | 101 | 14 | 12 | ||||||||||||||||||||||||
| 2989 | 4/6/2021 6:43:35 AM | 2/18/2023 8:09:45 AM | Six months policy | Please assess account for six months policy for period 2019/03-2020/08<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE</div><br><b>Journal Number</b>: [815652]<div>QRC Response :DATE 18/02/2023</div><div>Debt written off 01/2023<br><div><br></div></div> | 27 | 3 | 2601 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-06T06:43:39.068Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:36:59.242Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T08:57:40.528Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-18T07:53:46.939Z"}] | 1 | 101 | 15 | 2/18/2023 8:09:44 AM | 124159 | 12 | 12 | |||||||||||||||||||||
| 2987 | 4/1/2021 10:50:57 AM | 7/27/2021 11:04:14 AM | Six months policy | Please assess account for six months policy for period 2020/03-2020/08<div><br></div><div>QRC Review:</div><div>2020/03 to 2020/08 back charged 146 days.</div><div>Account does not qualify as unread period is less than 06 months (does not exceed 06 months or 181+days.) Midland Billing to review the final readings</div><div>2020/04 billing does not qualify either</div> | 27 | 3 | 2600 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-01T10:51:14.446Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-27T11:01:47.694Z"}] | 1 | 95 | 7/27/2021 11:04:14 AM | 173 | 3 | |||||||||||||||||||||||
| 2986 | 4/1/2021 10:47:36 AM | 3/28/2022 7:07:05 AM | Six months policy | Please assess account for six months policy for period 2018/03-2020/08<div>6 months policy journal done 20200927 period</div><br/><b>Journal Number</b>: [709331]<br/><b>Journal Amount</b>: [-R13,668.41] | 27 | 3 | 2599 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-01T10:47:52.703Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-10T08:25:19.961Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-10T08:27:24.064Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-10T08:27:27.308Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T09:46:50.040Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:36:28.285Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-27T11:16:03.003Z"}] | 1 | 101 | 3 | 3/28/2022 7:07:05 AM | 15 | 3 | ||||||||||||||||||||||
| 2985 | 4/1/2021 10:19:39 AM | 12/18/2021 1:18:34 PM | Six months policy | Please assess account for six months policy for period 2019/03-2020/03<div>6 months policy journal done 202004 period</div><br/><b>Journal Number</b>: [-R763.40] | 27 | 3 | 2598 | 12 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-01T10:19:54.846Z"},{"op":"R","uid":"37","un":"sokanan","dt":"2021-04-01T14:52:50.794Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T07:19:24.762Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T07:49:22.829Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:35:51.599Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T08:20:09.712Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-18T13:18:15.743Z"}] | 1 | 101 | 3 | 12/18/2021 1:18:34 PM | 12 | 3 | ||||||||||||||||||||||
| 2981 | 4/1/2021 10:16:24 AM | 3/28/2022 7:23:36 AM | Six months policy | Please assess account for six months policy for period 2019/03-2020/02<div>6 months policy journal done 20200327 period</div><br/><b>Journal Number</b>: [709311]<br/><b>Journal Amount</b>: [-R729.27] | 27 | 3 | 2597 | 13 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-01T10:16:40.206Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T08:11:15.401Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T08:40:38.118Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:35:20.149Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-18T13:18:44.146Z"}] | 1 | 101 | 3 | 3/28/2022 7:23:36 AM | 13 | 3 | ||||||||||||||||||||||
| 2983 | 4/1/2021 9:39:06 AM | 10/31/2021 7:34:53 AM | water query march 2021 | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2596 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-01T09:39:22.201Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:34:32.758Z"}] | 9 | 123 | 14 | 10/31/2021 7:34:53 AM | 14 | 14 | ||||||||||||||||||||||
| 2982 | 4/1/2021 9:35:27 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div>insufficient information</div> | 27 | 3 | 2595 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-01T09:32:19.650Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T11:15:44.119Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:33:42.886Z"}] | 1 | 101 | 6 | 5/19/2022 7:53:10 AM | 18 | 6 | ||||||||||||||||||||||
| 2924 | 4/1/2021 9:32:10 AM | 5/19/2022 7:53:10 AM | WATER QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2552 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-01T09:28:21.571Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:32:54.720Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 2980 | 4/1/2021 9:10:27 AM | 10/31/2021 7:32:10 AM | Six months policy | Please assess account for six months policy for period 2017/11-2020/08<div>interims more than actual charge</div> | 27 | 3 | 2594 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-01T09:10:42.903Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T08:05:10.039Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:32:10.993Z"}] | 1 | 101 | 6 | 10/31/2021 7:32:10 AM | 173 | 6 | ||||||||||||||||||||||
| 2979 | 4/1/2021 9:06:36 AM | 3/28/2022 7:07:05 AM | Six months policy | Please assess account for six months policy for period 2019/03-2020/09<div>6 months policy journal done 20201023 period.</div><br/><b>Journal Number</b>: [709298]<br/><b>Journal Amount</b>: [-R3834.93] | 27 | 3 | 2593 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-01T09:06:51.887Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T06:44:12.363Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:31:36.373Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-15T09:05:44.437Z"}] | 1 | 101 | 3 | 3/28/2022 7:07:05 AM | 15 | 3 | ||||||||||||||||||||||
| 2976 | 4/1/2021 9:01:52 AM | 2/13/2022 7:37:25 AM | Six months policy | Please assess account for six months policy for period 2019/04-2020/07<br/><b>Journal Amount</b>: [58833.48] | 27 | 3 | 2592 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-01T09:02:09.018Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:30:41.781Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-26T06:20:34.895Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-26T06:20:48.643Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T07:36:16.150Z"}] | 1 | 101 | 2 | 2/13/2022 7:37:25 AM | 173 | 2 | ||||||||||||||||||||||
| 2975 | 4/1/2021 8:30:22 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div> </div><table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2591 | 18 | 4 | 23 | 1 | 67 | 1321 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-01T08:26:32.955Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T08:08:10.931Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:29:22.173Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | |||||||||||||||||||||
| 2974 | 4/1/2021 8:28:17 AM | 6/10/2022 1:23:49 PM | reverse refuse consumer is paying body corporate | reverse refuse | 27 | 3 | 2590 | 17 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-01T08:28:33.906Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T11:21:16.423Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-31T06:42:36.108Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:27:37.969Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T06:27:08.153Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T06:48:07.678Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T11:42:44.963Z"}] | 4 | 119 | 14 | 6/10/2022 1:23:48 PM | 5 | 5 | ||||||||||||||||||||||
| 2973 | 4/1/2021 8:25:41 AM | 4/12/2022 9:42:39 AM | Six months policy | Please assess account for six months policy for period 2020/03-2020/09<div>6 months policy journal done </div><br/><b>Journal Number</b>: [709321]<br/><b>Journal Amount</b>: [-R938.65] | 27 | 3 | 2589 | 132 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-01T08:25:57.507Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T09:03:55.048Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T09:35:17.553Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:27:00.757Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-27T11:15:09.968Z"}] | 1 | 101 | 3 | 4/12/2022 9:42:39 AM | 230 | 3 | ||||||||||||||||||||||
| 2972 | 4/1/2021 7:59:36 AM | 2/9/2022 11:06:38 AM | Six months policy | Please assess account for six months policy for period 2019/04-2020/08<div><br></div><div>Close duplicate Query. REF #4158<br></div> | 27 | 3 | 2588 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-01T07:59:52.336Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:26:02.931Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-09T12:26:03.245Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T06:24:27.322Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-09T10:19:14.750Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-09T11:06:38.636Z"}] | 1 | 101 | 3 | 2/9/2022 11:06:38 AM | 173 | 3 | ||||||||||||||||||||||
| 2971 | 4/1/2021 7:44:34 AM | 10/31/2021 7:24:37 AM | Six months policy | Please assess account for six months policy for period 2019/02-2020/03<div>query resolved, water o/read journal done in 202010.</div> | 27 | 3 | 2587 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-01T07:45:01.541Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T06:35:10.603Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:24:37.466Z"}] | 1 | 101 | 6 | 10/31/2021 7:24:37 AM | 173 | 6 |