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EscalationLevel
LatestCall
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Campaign
IsOpen
Customer
2987
LatestTicket
CreatedAt
4/1/2021 10:50:57 AM
UpdatedAt
7/27/2021 11:04:14 AM
Subject
Six months policy
Description
Please assess account for six months policy for period&nbsp; 2020/03-2020/08<div><br></div><div>QRC Review:</div><div>2020/03 to 2020/08 back charged 146 days.</div><div>Account does not qualify as unread period is less than 06 months (does not exceed 06 months or 181+days.) Midland Billing to review the final readings</div><div>2020/04 billing does not qualify either</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2600
OpenedBy
AssignedTo
75
Region
4
Department
23
QueryType
1
SubQueryType
95
Escalation
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History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-01T10:51:14.446Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-27T11:01:47.694Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
95
CreatedBy1
UpdatedBy1
ResolvedAt
7/27/2021 11:04:14 AM
Thread
ResolvedBy
173
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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