Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3581 | 4/23/2021 12:06:10 PM | 11/22/2021 6:19:22 AM | High water consumption | Kindly assess a high water consumption for the period 202004-202009 | 30 | 3 | 3052 | 2 | 23 | 1 | 67 | 1581 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-23T12:10:25.713Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-13T07:29:10.320Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:19:13.265Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3579 | 4/23/2021 11:13:14 AM | 4/12/2022 9:47:18 AM | High water consumption | Kindly assess a high water consumption for the period 202006-202010<div><br></div><div>SIX MONTHS POLICY ADJUSTED</div><br/><b>Journal Number</b>: [768829] | 24 | 3 | 3051 | 2 | 23 | 1 | 67 | 1580 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-23T11:17:29.913Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:18:38.231Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-12T08:55:46.553Z"}] | 1 | 101 | 15 | 15 | ||||||||||||||||||||||||
| 3577 | 4/23/2021 10:59:05 AM | 2/19/2022 6:55:58 AM | High water consumption | Kindly assess a high water consumption for the period 202008<div><br></div><div>does not qualify for 6 months policy </div> | 27 | 3 | 3050 | 74 | 2 | 23 | 1 | 67 | 1579 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-23T11:03:20.811Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T12:15:56.703Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:17:56.894Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T06:33:01.578Z"}] | 1 | 101 | 13 | 2/19/2022 6:55:58 AM | 172 | 13 | |||||||||||||||||||||
| 3576 | 4/23/2021 10:49:59 AM | 2/19/2022 10:26:52 AM | Water high consumption | <p class="MsoNormal">Water is too high for the period of about five months<o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p> | 27 | 3 | 3049 | 75 | 2 | 23 | 1 | 67 | 1578 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T10:50:01.026Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:17:03.825Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T10:21:21.711Z"}] | 1 | 101 | 13 | 2/19/2022 10:26:52 AM | 173 | 13 | |||||||||||||||||||||
| 3575 | 4/23/2021 10:45:52 AM | 11/21/2021 11:44:06 AM | consumption | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3048 | 74 | 2 | 23 | 1 | 67 | 1577 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-23T10:50:07.502Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T11:40:52.538Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-10T07:22:13.994Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:41:37.842Z"}] | 9 | 123 | 14 | 11/21/2021 11:44:06 AM | 172 | 14 | |||||||||||||||||||||
| 3573 | 4/23/2021 10:42:17 AM | 11/21/2021 11:39:28 AM | Suspected over-read | <p class="MsoNormal">Please assist, water looks like its over-read<o:p></o:p></p> | 27 | 3 | 3047 | 75 | 2 | 23 | 1 | 85 | 1576 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T10:42:19.368Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T11:53:43.741Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-13T07:31:20.867Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:39:28.945Z"}] | 1 | 111 | 12 | 11/21/2021 11:39:28 AM | 173 | 12 | |||||||||||||||||||||
| 3574 | 4/23/2021 10:39:54 AM | 2/18/2022 11:46:57 AM | High water consumption | Kindly assess a high water consumption for the period 202007-202011<div><br></div><div><br></div> | 27 | 3 | 3046 | 74 | 2 | 23 | 1 | 67 | 1574 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-23T10:44:09.617Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:38:49.557Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-29T06:43:56.095Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T11:46:46.650Z"}] | 1 | 101 | 214 | 2/18/2022 11:46:57 AM | 172 | 214 | |||||||||||||||||||||
| 3572 | 4/23/2021 10:36:05 AM | 6/16/2022 8:35:44 AM | Meter closed on acc but still charging | <p class="MsoNormal"><span lang="EN-US">Can you please reverse water charge/ interim for water meter 38237278. It looks like it was closed in 26/09/2017 but is till charging on the account as a result there are 2 water charges on the account the second meter is CURA9236.<o:p></o:p></span></p> | 30 | 3 | 3045 | 2 | 23 | 1 | 99 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T10:36:07.231Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:38:01.970Z"}] | 1 | 112 | 14 | 133416 | 4 | ||||||||||||||||||||||||
| 3571 | 4/23/2021 10:33:08 AM | 4/12/2022 10:52:38 AM | Six months policy | Please assess account for six months policy for period 2019/02-2020/05<div>6 month policy processed 201902/202005</div><br/><b>Journal Number</b>: [156993] | 24 | 3 | 3044 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T10:33:09.951Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:36:29.882Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-28T10:13:18.588Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2022-04-12T10:52:39.365Z"}] | 1 | 101 | 10 | 10 | |||||||||||||||||||||||||
| 3570 | 4/23/2021 10:31:31 AM | 11/21/2021 11:36:03 AM | High water consumption | Kindly assess a high water consumption for the period 201902-202007 and rectify reading taken on 2020/08/20<div>debt written off 06/2021</div> | 27 | 3 | 3043 | 74 | 2 | 23 | 1 | 67 | 1572 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-23T10:35:47.248Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T11:52:06.564Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-10T07:25:42.291Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:36:03.322Z"}] | 1 | 96 | 12 | 11/21/2021 11:36:03 AM | 172 | 12 | |||||||||||||||||||||
| 3569 | 4/23/2021 10:29:07 AM | 11/21/2021 11:35:22 AM | Six months policy | Please assess account for six months policy for period 2020/01-2020/10<div>credited interim was more than the actual debited charge there fore six months policy will not be applied.</div> | 27 | 3 | 3042 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T10:29:09.641Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T12:05:38.651Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:35:23.286Z"}] | 1 | 101 | 12 | 11/21/2021 11:35:22 AM | 173 | 12 | ||||||||||||||||||||||
| 3568 | 4/23/2021 10:22:40 AM | 2/13/2022 8:14:45 AM | High consumption | Kindly assess a high water consumption for the period 202006<div>water interims reversed were more than the actual charge on 202006, does not qualify fir 6 months policy.</div> | 27 | 3 | 3041 | 74 | 2 | 23 | 1 | 67 | 1570 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-23T10:27:27.331Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:32:24.602Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-13T08:13:01.560Z"}] | 1 | 101 | 6 | 2/13/2022 8:14:45 AM | 172 | 6 | |||||||||||||||||||||
| 3567 | 4/23/2021 10:20:16 AM | 3/28/2022 7:08:29 AM | Late termination | <p class="MsoNormal">Please transfer Water, Refuse, Sewerage, Fire and Rates charge from the previous account - <b><u> 10419683 SHANE PAGEL & ASSOCIATES</u></b> to the new owners account -- <b><u>10422443 B LUKWAY</u></b><u><b>I</b></u> <o:p></o:p></p><br/><b>Journal Number</b>: [937892] | 27 | 3 | 3040 | 6 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T10:20:18.518Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-09-07T07:44:41.758Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:02:06.553Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:30:06.092Z"}] | 6 | 122 | 14 | 3/28/2022 7:08:29 AM | 6 | 14 | ||||||||||||||||||||||
| 3565 | 4/23/2021 10:16:31 AM | 10/23/2022 12:28:21 PM | High water consumption | Kindly assess a high water consumption for the period 201909-202009 <div><br></div><div>QRC RESPONSE: Customer does not qualify for six months policy,</div> | 27 | 3 | 3039 | 15 | 2 | 23 | 1 | 67 | 1569 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-23T10:43:33.439Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T12:14:16.750Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:29:27.101Z"}] | 1 | 101 | 14 | 10/23/2022 12:28:21 PM | 10 | 10 | |||||||||||||||||||||
| 3566 | 4/23/2021 10:16:19 AM | 11/21/2021 11:29:03 AM | Six months policy | Please assess account for six months policy for period 2019/03-2019/11 | 30 | 3 | 3038 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T10:16:21.289Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:28:54.339Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3564 | 4/23/2021 10:11:56 AM | 2/13/2022 10:53:30 AM | Six months policy | Please assess account for six months policy for period 2020/07-2021/03.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3037 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T10:11:57.895Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:28:22.637Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:51:36.041Z"}] | 1 | 101 | 214 | 2/13/2022 10:53:30 AM | 173 | 214 | ||||||||||||||||||||||
| 3562 | 4/23/2021 10:07:09 AM | 2/17/2022 10:11:23 AM | 6 Months Policy | <b>Investigate and Evaluate</b> Six month Policy Period -201811-202010<div><br></div><div>ACCOUNT DOESN'T QUALIFY FOR SIX MONTHS POLICY ADJUSTMENT.</div> | 27 | 3 | 3036 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-23T10:07:11.741Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-13T09:07:19.099Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:27:52.773Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-17T09:56:02.570Z"}] | 1 | 101 | 15 | 2/17/2022 10:11:23 AM | 124111 | 172 | 15 | |||||||||||||||||||||
| 3563 | 4/23/2021 10:06:31 AM | 6/16/2022 12:21:30 PM | Water meter transfer | <p class="MsoNormal">Pease transfer the water meter from the previous account - 10244185 RV KRIEL to the new owners account - 10423740 AE& LD LIONEL DERROL </p><p class="MsoNormal">-account closed and finalised </p> | 27 | 3 | 3035 | 75 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T10:06:33.215Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:27:08.613Z"}] | 1 | 112 | 14 | 6/16/2022 12:21:29 PM | 13 | 13 | ||||||||||||||||||||||
| 3561 | 4/23/2021 10:00:44 AM | 2/13/2022 8:20:06 AM | Water high consumption | Please assess account for high water consumption<div>No 6 months to be applied.</div> | 27 | 3 | 3034 | 75 | 2 | 23 | 1 | 67 | 1568 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T10:00:46.729Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:25:09.933Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-13T08:18:38.066Z"}] | 1 | 101 | 6 | 2/13/2022 8:20:06 AM | 173 | 6 | |||||||||||||||||||||
| 3559 | 4/23/2021 9:25:54 AM | 5/15/2022 10:42:17 AM | Water | no valid query details submitted<div><b>Response from QRC :Plumbers letters received.</b></div><div><b><br></b></div><div><b>Duplicate query resolved on ref #33461</b></div> | 27 | 3 | 3033 | 13 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-23T09:25:57.472Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T09:49:15.685Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:18:14.116Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-11T13:18:05.182Z"},{"op":"R","uid":"889","un":"rethabilel","dt":"2022-03-19T06:31:37.995Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-15T10:41:26.201Z"}] | 1 | 96 | 3 | 5/15/2022 10:42:17 AM | 13 | 3 |