Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4339 | 5/21/2021 1:38:45 PM | 3/28/2022 6:35:04 AM | DUPLICATE CHARGES | DUPLICATE CHARGES ON ERF<br/><b>Journal Amount</b>: [551004] | 27 | 3 | 3687 | 5 | 2 | 23 | 93 | 105 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-21T13:42:23.975Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:49:03.712Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:50:03.175Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:51:35.759Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T07:03:47.960Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T10:22:39.959Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T10:27:33.810Z"}] | 93 | 105 | 3/28/2022 6:35:04 AM | 5 | 214 | |||||||||||||||||||||||
| 4338 | 5/21/2021 1:35:30 PM | 2/26/2023 6:56:14 AM | LATE TERMINATION | L/T - 2017/04<br><b>Journal Number</b>: [108161]<div><br></div><div>Adjustments done ...Account is in order</div> | 27 | 3 | 3686 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-21T13:39:08.071Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-21T13:47:50.768Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-22T10:00:21.890Z"}] | 6 | 107 | 2/26/2023 6:56:14 AM | 17 | 17 | |||||||||||||||||||||||
| 4337 | 5/21/2021 1:15:48 PM | 3/28/2022 7:07:05 AM | Internal Leak | Waterworks reported an internal leak dated 12.04.2021<div>Contacted MEC Nqata to attend to the internal leak repair and to submit signed copy of plumbers letter.</div><div>leak credit adjustment passed for 202106.</div><br/><b>Journal Number</b>: [-R410.62] | 27 | 3 | 3685 | 15 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-21T13:15:19.606Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-10T08:38:05.291Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-13T10:52:53.525Z"}] | 1 | 96 | 3 | 3/28/2022 7:07:05 AM | 15 | 3 | ||||||||||||||||||||||
| 4336 | 5/21/2021 11:52:07 AM | 11/13/2022 7:31:58 AM | Water query - high consumption | Water query - high consumption<div><br></div><div>QRC RESPONSE: Query closed</div><div>There is no meter billing on the account, therefore no charges</div> | 27 | 3 | 3684 | 5 | 2 | 23 | 1 | 67 | 2241 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-21T11:51:40.276Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-21T11:52:57.808Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-21T11:52:58.088Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-21T11:53:01.309Z"}] | 1 | 67 | 11/13/2022 7:31:57 AM | 3 | 3 | ||||||||||||||||||||||
| 4335 | 5/21/2021 11:35:47 AM | 5/17/2022 8:51:08 AM | Water query - overcharge | Water query - overcharge | 27 | 3 | 3683 | 20 | 2 | 23 | 1 | 67 | 2239 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-21T11:35:20.348Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-21T11:36:19.766Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-21T11:36:20.045Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-21T11:36:23.349Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T08:32:01.762Z"}] | 1 | 50 | 11 | 5/17/2022 8:51:08 AM | 20 | 11 | |||||||||||||||||||||
| 4334 | 5/21/2021 11:25:58 AM | 8/1/2022 9:32:26 AM | LATE TERMINATION QUERY | PROPERTY SOLD. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Query closed as there is no change of ownership details provided.</div><div>Refer to the relevant regions if registration occurred after July 2018</div> | 27 | 3 | 3682 | 11 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-21T11:26:00.571Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:07:49.855Z"}] | 6 | 107 | 8/1/2022 9:32:26 AM | 135655 | 3 | 3 | ||||||||||||||||||||||
| 4333 | 5/21/2021 11:20:22 AM | 11/28/2021 10:34:25 AM | LATE TERMINATION QUERY | Account terminated | 27 | 3 | 3681 | 14 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-21T11:20:30.338Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T10:32:34.470Z"}] | 6 | 122 | 12 | 11/28/2021 10:34:25 AM | 14 | 12 | ||||||||||||||||||||||
| 4332 | 5/21/2021 11:19:16 AM | 5/19/2022 7:53:10 AM | LATE TERMINATION | account terminated | 27 | 3 | 3680 | 18 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T11:18:48.850Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T11:19:37.767Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T11:20:34.626Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T10:34:14.453Z"}] | 6 | 122 | 12 | 5/19/2022 7:53:10 AM | 18 | 12 | ||||||||||||||||||||||
| 4331 | 5/21/2021 11:14:12 AM | 2/27/2023 7:26:43 AM | WATER - 6 MONTH POLICY | CONSUMER QUERYING HIGH CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE<div><br></div><div>QRC RESPONSE :</div><div>6 MONTHS POLICY DUE FOR 202003 PERIOD</div><div><br></div><div>6 month policy processed for 201509/202002.</div><div>Credit due for R 19102.38 includes vat @ 14 % and 15% split vat</div><br/><b>Journal Number</b>: [963740]<br/><b>Journal Amount</b>: [-R6,364.48] | 27 | 3 | 3679 | 5 | 4 | 23 | 1 | 95 | 2237 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-21T11:14:14.914Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-29T07:24:23.338Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-29T07:58:43.112Z"}] | 1 | 95 | 2/27/2023 7:26:37 AM | 143259 | 3 | 3 | |||||||||||||||||||||
| 4330 | 5/21/2021 11:07:50 AM | 11/28/2021 10:10:54 AM | LATE TERMINATION AND REFUND | account terminated | 27 | 3 | 3678 | 14 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-21T11:07:53.235Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T10:08:52.684Z"}] | 6 | 122 | 12 | 11/28/2021 10:10:54 AM | 14 | 12 | ||||||||||||||||||||||
| 4329 | 5/21/2021 11:01:37 AM | 2/26/2023 10:50:17 AM | LATE TERMINATION QUERY | CONSUMER SOLD PROPERTY WHICH IS NOW REGISTERED TO NEW OWNER. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>QRC RESPONSE: TERMINATION QUERY RESOLVED AND ALL SERVICES TRANSFERRED TO NEW OWNERS ACCOUNT.</div><div>ACCOUNT IN CREDIT.</div><div>NEW ACCOUNT OWNER IS IN ARREARS AND LAST PAID IN 202111</div> | 27 | 3 | 3677 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-21T11:01:39.917Z"}] | 6 | 107 | 2/26/2023 10:50:16 AM | 143267 | 10 | 10 | ||||||||||||||||||||||
| 4328 | 5/21/2021 10:14:35 AM | 11/3/2021 11:41:15 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<br><b>Journal Number</b>: [120374]<div><br><div><b>RESPONSE QRC</b>: Six month Policy-Journal {120374} Authorized.</div></div> | 27 | 3 | 3676 | 12 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T10:14:07.500Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T10:15:44.268Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T10:17:14.754Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-09-03T06:50:37.144Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-09-03T06:50:44.344Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T11:37:56.687Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T11:40:48.841Z"}] | 1 | 101 | 230 | 11/3/2021 11:41:15 AM | 12 | 230 | ||||||||||||||||||||||
| 4327 | 5/21/2021 10:06:38 AM | 6/8/2022 6:51:22 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<br/><b>Journal Amount</b>: [53592.03] | 27 | 3 | 3675 | 11 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T10:06:10.929Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T10:07:25.162Z"}] | 1 | 95 | 6/8/2022 6:50:55 AM | 2 | 2 | |||||||||||||||||||||||
| 4326 | 5/21/2021 9:34:23 AM | 5/19/2022 7:53:10 AM | RATES QUERY | RATES QUERY<div><br></div><div>Response from Rates: "Account is in respect of a unit within a Sectional Scheme ( <b>unit 55 of SS Kenwick close</b>), so cannot be subdivided or rezoned."</div><p class="MsoNormal"><span lang="EN-US"><o:p></o:p></span></p> | 27 | 3 | 3674 | 18 | 2 | 23 | 8 | 64 | 2236 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T09:33:55.734Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T09:35:50.745Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-24T16:21:10.463Z"}] | 8 | 64 | 5/19/2022 7:53:10 AM | 18 | 3 | ||||||||||||||||||||||
| 4325 | 5/21/2021 9:15:45 AM | 5/19/2022 7:53:10 AM | CHANGE OF OWNERSHIP | Account terminated | 27 | 3 | 3673 | 18 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T09:15:18.212Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T10:46:08.440Z"}] | 6 | 122 | 12 | 5/19/2022 7:53:10 AM | 18 | 12 | ||||||||||||||||||||||
| 4324 | 5/21/2021 9:06:04 AM | 3/28/2022 6:35:04 AM | FIRE LEVY DUPLICACATION | FIRE LEVY DUPLICATION<br/><b>Journal Number</b>: [839224]<br/><b>Journal Amount</b>: [-R2162.48] | 27 | 3 | 3672 | 5 | 2 | 23 | 3 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T09:05:37.038Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-08T09:54:41.017Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-29T10:41:08.268Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-10-05T13:04:26.397Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-13T13:22:51.685Z"}] | 3 | 105 | 3/28/2022 6:35:04 AM | 5 | 230 | |||||||||||||||||||||||
| 4323 | 5/21/2021 8:56:23 AM | 2/26/2023 10:39:03 AM | LATE TERMINATION | LATE TERMINATION<div><br></div><div>QRC RESPONSE: SERVICES HAVE BEEN TRANSFERRED TO NEW OWNERS ACCOUNT 10422717.</div><div>INTEREST TO BE REVERSED ON PREVIOUS OWNERS ACCOUNT, SO THAT ACCOUNT CAN BE CLEARED AND CLOSED.</div> | 27 | 3 | 3671 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T08:55:56.319Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T08:56:49.533Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-09-07T07:36:30.221Z"}] | 6 | 107 | 2/26/2023 10:39:03 AM | 143264 | 10 | 10 | ||||||||||||||||||||||
| 4321 | 5/21/2021 7:56:32 AM | 2/26/2023 10:17:48 AM | WATER QUERY | WATER QUERY<div><b><u>QRC RESPONSE:</u></b></div><div>2 WATER METERS CHARGING ON THE ACCOUNT.</div> | 23 | 3 | 3670 | 2 | 1 | 1 | 67 | 2234 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T07:56:05.540Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T07:58:03.656Z"}] | 1 | 67 | 10 | |||||||||||||||||||||||||
| 4320 | 5/21/2021 7:44:34 AM | 5/19/2022 7:53:10 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP<div>Journal Number 880172<br><div><b>Response from QRC:</b></div><div>Journal Authorised.</div></div> | 27 | 3 | 3669 | 18 | 2 | 23 | 6 | 59 | 2232 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T07:44:07.202Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T07:47:10.923Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T09:50:19.962Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T10:02:06.625Z"}] | 6 | 59 | 5/19/2022 7:53:10 AM | 18 | 230 | ||||||||||||||||||||||
| 4319 | 5/21/2021 7:34:22 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY. Journal processed and approved. Query resolved. | 27 | 3 | 3668 | 18 | 2 | 23 | 1 | 67 | 2230 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T07:33:54.465Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-21T07:34:44.100Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T09:35:02.005Z"}] | 1 | 111 | 214 | 5/19/2022 7:53:10 AM | 18 | 214 |