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Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
4336
LatestTicket
CreatedAt
5/21/2021 11:52:07 AM
UpdatedAt
11/13/2022 7:31:58 AM
Subject
Water query - high consumption
Description
Water query - high consumption<div><br></div><div>QRC RESPONSE: Query closed</div><div>There is no meter billing on the account, therefore no charges</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3684
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
2241
History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-21T11:51:40.276Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-21T11:52:57.808Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-21T11:52:58.088Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-21T11:53:01.309Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/13/2022 7:31:57 AM
Thread
ResolvedBy
3
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
3