Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4361 | 5/24/2021 9:40:15 AM | 11/9/2022 10:46:22 AM | WATER QUERY - PLUMBERS LETTER | WATER LEAK REPAIRED AND PLUMBERS LETTER SUBMITTED AS PROOF. KINDLY INVESTIGATE AND RESOLVE.<div>consumption is still high, consumer needs to check for more leaks, will phone consumer and inform them.</div><br><b>QRC RESPONSE: Query Closed</b><div>Consumption has not dropped and still averaging above 30kl per month.</div><div>Consumer should be advised to have premises assessed for more leaks. If any found, to log a new query and upload a signed copy of the plumbers letter stating what was repaired with date of repairs.</div><div><br></div><div><b>CRCCK</b></div><div>Contacted consumer, he said he will submit a new plumbers letter in order for us to proceed with the investigation. </div> | 21 | 3 | 3705 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-24T09:43:49.531Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-14T10:11:14.613Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T10:29:06.515Z"}] | 1 | 96 | 139144 | 17 | ||||||||||||||||||||||||
| 4360 | 5/24/2021 9:13:48 AM | 4/12/2022 9:42:39 AM | Refuse duplication | Refuse duplication ,<b>Journal Number</b>: [557121]<div><br></div><div><b>RESPONSE QRC</b>:REFUSE DUPLICATE ,JOURNAL{557121} AUTHORISED.</div><br><br> | 27 | 3 | 3704 | 132 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-24T09:17:21.932Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T07:59:18.177Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:38:18.481Z"}] | 4 | 119 | 230 | 4/12/2022 9:42:39 AM | 230 | 230 | ||||||||||||||||||||||
| 4358 | 5/24/2021 9:04:35 AM | 5/24/2021 9:04:36 AM | 1 | ||||||||||||||||||||||||||||||||||||||
| 4357 | 5/24/2021 8:58:54 AM | 2/15/2022 11:24:38 AM | Meter change in September then in March reading taken then consumption got high | High water consumption.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3702 | 13 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-24T09:02:27.717Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-15T11:21:35.303Z"}] | 1 | 111 | 214 | 2/15/2022 11:24:38 AM | 13 | 214 | ||||||||||||||||||||||
| 4356 | 5/24/2021 8:29:16 AM | 3/28/2022 6:35:04 AM | leak credit | Journal Done<br/><b>Journal Number</b>: [469891]<br/><b>Journal Amount</b>: [-R3,958.92] | 27 | 3 | 3701 | 5 | 2 | 23 | 1 | 49 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-05-24T08:29:18.698Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-13T10:45:29.037Z"},{"op":"R","uid":"25","un":"ernelizef","dt":"2021-08-09T15:21:49.771Z"}] | 1 | 49 | 3/28/2022 6:35:04 AM | 5 | 25 | |||||||||||||||||||||||
| 4355 | 5/24/2021 8:20:05 AM | 4/12/2022 9:39:10 AM | Journal correction | Journal corrections were done for the account (BJ71205136).<div>journal approved june 2021<br><div><br></div></div> | 27 | 3 | 3700 | 4 | 2 | 23 | 12 | 108 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-24T08:20:07.875Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-05-24T08:25:22.181Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:43:31.205Z"}] | 12 | 108 | 4/12/2022 9:39:10 AM | 4 | 2 | |||||||||||||||||||||||
| 4354 | 5/24/2021 8:16:33 AM | 5/24/2021 8:16:54 AM | 2 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-05-24T08:20:20.708Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 4353 | 5/24/2021 7:21:27 AM | 5/24/2021 7:21:42 AM | 2 | 3699 | |||||||||||||||||||||||||||||||||||||
| 4352 | 5/24/2021 7:17:55 AM | 1/11/2023 1:20:05 PM | High water consumption | QRC Response:DATE 11/01/2023<div>Consumption normal leak rebate due . Consumer to send leak letter</div> | 30 | 3 | 3698 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-24T07:17:26.895Z"}] | 1 | 67 | 12 | |||||||||||||||||||||||||
| 4350 | 5/22/2021 10:29:57 AM | 3/28/2022 6:33:19 AM | water | water charged double<br/><b>Journal Number</b>: [338833]<br/><b>Journal Amount</b>: [-R1,694.05] | 27 | 3 | 3697 | 3 | 4 | 23 | 1 | 50 | 2246 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-22T10:33:34.928Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-22T13:18:09.542Z"}] | 1 | 50 | 3/28/2022 6:33:19 AM | 3 | 3 | ||||||||||||||||||||||
| 4349 | 5/21/2021 3:25:15 PM | 3/28/2022 7:25:06 AM | leak letter submitted | Journal done<br/><b>Journal Number</b>: [681714]<br/><b>Journal Amount</b>: [-R1212.36] | 27 | 3 | 3696 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-05-21T15:25:39.418Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-13T10:46:00.868Z"}] | 1 | 96 | 3/28/2022 7:25:06 AM | 17 | 3 | |||||||||||||||||||||||
| 4347 | 5/21/2021 1:54:35 PM | 3/28/2022 6:35:04 AM | INCORRECT TARIFF - 2019/10 | CHARGE CORRECT TARIFF<br/><b>Journal Amount</b>: [557038] | 25 | 3 | 3695 | 5 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-21T13:58:13.696Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-21T13:59:15.551Z"}] | 1 | 50 | 3/28/2022 6:35:04 AM | 5 | 5 | |||||||||||||||||||||||
| 4346 | 5/21/2021 1:52:51 PM | 3/28/2022 6:35:04 AM | INCORRECT TARIFF | BACKCHARGE CORRECT TARIFF<br/><b>Journal Amount</b>: [556028] | 25 | 3 | 3694 | 5 | 2 | 23 | 4 | 53 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-21T13:56:29.119Z"}] | 4 | 53 | 3/28/2022 6:35:04 AM | 5 | 5 | |||||||||||||||||||||||
| 4345 | 5/21/2021 1:51:07 PM | 3/28/2022 6:35:04 AM | DUPLICATION REVERSAL | DUPLICATION REVERSAL<br/><b>Journal Amount</b>: [556258] | 25 | 3 | 3693 | 5 | 2 | 23 | 93 | 105 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-21T13:54:51.279Z"}] | 93 | 105 | 3/28/2022 6:35:04 AM | 5 | 5 | |||||||||||||||||||||||
| 4344 | 5/21/2021 1:49:59 PM | 2/14/2022 10:49:08 AM | Late termination | Late termination<br><b>Journal Number</b>: [681597]<div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3692 | 74 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-21T13:49:44.167Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T10:45:52.187Z"}] | 6 | 76 | 214 | 2/14/2022 10:49:08 AM | 172 | 214 | ||||||||||||||||||||||
| 4343 | 5/21/2021 1:48:33 PM | 3/28/2022 6:35:04 AM | REMOVE DUPLICATE SERVICES | DUPLICATION REVERSAL<br/><b>Journal Amount</b>: [556175] | 25 | 3 | 3691 | 5 | 2 | 23 | 3 | 105 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-21T13:52:11.237Z"}] | 3 | 105 | 3/28/2022 6:35:04 AM | 5 | 5 | |||||||||||||||||||||||
| 4342 | 5/21/2021 1:46:35 PM | 3/28/2022 6:35:04 AM | DOX TAX | REMOVE DOG TAX - NO DOGS<br><b>Journal Amount</b>: [555862]<div>Dog Tax removed. </div><div>Query resolved</div> | 27 | 3 | 3690 | 5 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-21T13:50:13.671Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T11:31:41.852Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T10:51:09.617Z"}] | 109 | 75 | 3/28/2022 6:35:04 AM | 5 | 214 | |||||||||||||||||||||||
| 4341 | 5/21/2021 1:43:47 PM | 3/28/2022 6:35:04 AM | PROPERTY DEMOLISHED | REMOVE CHARGES ON VACANT LAND<br/><b>Journal Amount</b>: [550370] | 27 | 3 | 3689 | 5 | 2 | 23 | 2 | 50 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-21T13:47:25.722Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-11T09:15:19.714Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T09:46:51.301Z"}] | 2 | 50 | 3/28/2022 6:35:04 AM | 5 | 230 | |||||||||||||||||||||||
| 4200 | 5/21/2021 1:41:13 PM | 5/27/2021 4:24:21 AM | water | leak credit water<br/><b>Journal Amount</b>: [20951.94] | 27 | 3 | 3559 | 12 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-21T13:44:57.826Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-25T07:48:09.423Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-25T07:48:32.272Z"}] | 1 | 50 | 5/27/2021 4:24:21 AM | 12 | 12 | |||||||||||||||||||||||
| 4340 | 5/21/2021 1:40:59 PM | 3/28/2022 6:35:04 AM | VACANT LAND | REMOVE CHARGES OFF ACCOUNT - PROPERTY DEMOLISHED<br/><b>Journal Amount</b>: [550327] | 25 | 3 | 3688 | 5 | 2 | 23 | 2 | 50 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-21T13:44:36.873Z"}] | 2 | 50 | 3/28/2022 6:35:04 AM | 5 | 5 |