Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 4454 | 5/26/2021 10:40:31 AM | 5/26/2021 10:40:33 AM | 1 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-05-26T10:40:00.134Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 4453 | 5/26/2021 10:39:37 AM | 7/21/2021 12:32:02 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 74 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T10:39:06.219Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T07:45:48.853Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T07:57:34.288Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:32:13.142Z"}] | 1 | 44 | 7/21/2021 12:32:02 PM | 172 | 14 | ||||||||||||||||||||||||
| 4452 | 5/26/2021 10:38:27 AM | 2/26/2023 10:10:19 AM | High water consumption | Kindly investigate high water charges raised on this account. <div>-reported h/c ref no. #779490</div><div>- requested check reading email meter reading 02-03-2022.</div><div>check reading requested again,Account will be monitored for three months</div><div> Consumption is still high, consumer to appoint a plumber to check for possible leaks</div><div><br></div> | 30 | 3 | 3779 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-26T10:37:56.574Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-03-02T09:22:41.732Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-03-02T09:26:13.209Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-03-02T09:26:36.758Z"}] | 1 | 50 | 13 | 143253 | 17 | |||||||||||||||||||||||
| 4451 | 5/26/2021 10:37:35 AM | 7/21/2021 12:31:27 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 5 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T10:37:04.269Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T07:47:38.681Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:31:41.890Z"}] | 1 | 44 | 7/21/2021 12:31:27 PM | 5 | 14 | ||||||||||||||||||||||||
| 4449 | 5/26/2021 10:31:01 AM | 5/27/2021 4:22:28 AM | plumbers letter submitted | Journal Done<br/><b>Journal Number</b>: [336986] | 24 | 3 | 3776 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-05-26T10:30:30.430Z"}] | 1 | 96 | 17 | ||||||||||||||||||||||||||
| 4446 | 5/26/2021 10:28:34 AM | 10/29/2022 6:38:35 AM | water query | high water consumption 2021/02/22<div><br></div><div>QRC RESPONSE: Query Closed</div><div>June 2021 write off cleared debt</div> | 27 | 3 | 3774 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-26T10:28:03.403Z"}] | 1 | 67 | 10/29/2022 6:38:33 AM | 3 | 3 | |||||||||||||||||||||||
| 4445 | 5/26/2021 10:28:31 AM | 3/28/2022 7:07:05 AM | 6 months policy | 6 months policy<br/><b>Journal Number</b>: [546125]<br/><b>Journal Amount</b>: [756.06] | 27 | 3 | 3772 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-26T10:32:01.313Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-30T10:44:02.226Z"}] | 1 | 95 | 3/28/2022 7:07:05 AM | 15 | 12 | |||||||||||||||||||||||
| 4444 | 5/26/2021 10:26:09 AM | 3/28/2022 7:23:36 AM | six months policy | journal processed on 20/05/2021<br/><b>Journal Number</b>: [662253] | 27 | 3 | 3771 | 13 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T10:25:38.414Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:20:29.013Z"}] | 1 | 67 | 3/28/2022 7:23:36 AM | 13 | 12 | |||||||||||||||||||||||
| 4442 | 5/26/2021 10:23:30 AM | 4/12/2022 9:43:30 AM | be and bw reversal | be and bw reversal<br/><b>Journal Number</b>: [546009] | 27 | 3 | 3770 | 7 | 2 | 23 | 1 | 97 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-26T10:27:02.728Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-10T13:41:46.001Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:30:28.572Z"}] | 1 | 97 | 4/12/2022 9:43:30 AM | 7 | 12 | |||||||||||||||||||||||
| 4441 | 5/26/2021 10:20:59 AM | 4/12/2022 9:43:30 AM | Late termination | Journal correction completed and pending approval.<br><b>Journal Number</b>: [BJ71662503]<br/><b>Journal Amount</b>: [undefined] | 27 | 3 | 3769 | 7 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-26T10:24:28.836Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-27T13:17:43.566Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T06:53:25.907Z"}] | 6 | 107 | 4/12/2022 9:43:30 AM | 7 | 12 | |||||||||||||||||||||||
| 4440 | 5/26/2021 10:20:52 AM | 8/8/2021 6:01:37 AM | six months policy | journal processed on 20/05/2021<br/><b>Journal Number</b>: [616422] | 27 | 3 | 3768 | 8 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T10:20:20.907Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:21:28.152Z"}] | 1 | 67 | 8/8/2021 6:01:37 AM | 8 | 12 | |||||||||||||||||||||||
| 4439 | 5/26/2021 10:19:30 AM | 4/12/2022 9:43:30 AM | 6 months policy | 6 months policy <br/><b>Journal Number</b>: [538187] | 27 | 3 | 3767 | 7 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-26T10:23:00.934Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:06:54.393Z"}] | 1 | 95 | 4/12/2022 9:43:30 AM | 7 | 12 | |||||||||||||||||||||||
| 4438 | 5/26/2021 10:19:10 AM | 6/16/2022 1:15:05 PM | Duplicate meter removed | Kindly assess a duplicate meter that was removed and consumer is blocked claiming its because of the duplicate meter that was charging on the account. <div><br></div><div>-account in order</div> | 27 | 3 | 3766 | 11 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-26T10:19:18.676Z"}] | 1 | 44 | 6/16/2022 1:15:05 PM | 13 | 13 | |||||||||||||||||||||||
| 4437 | 5/26/2021 10:18:21 AM | 6/30/2022 1:24:11 PM | six months policy | journal processed<br/><b>Journal Number</b>: [671942] | 27 | 3 | 3765 | 4 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T10:17:50.211Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:58:04.827Z"}] | 1 | 67 | 6/30/2022 1:24:11 PM | 134171 | 7 | 7 | ||||||||||||||||||||||
| 4432 | 5/26/2021 10:15:39 AM | 5/26/2021 10:17:55 AM | 06 Months Policy | Consumer was unread for the period of 08 Months, please apply policy. | 3 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-05-26T10:15:43.544Z"}] | 1 | 95 | 9 | ||||||||||||||||||||||||||||
| 4434 | 5/26/2021 10:15:22 AM | 3/28/2022 6:35:04 AM | six months policy | journal processed<br/><b>Journal Number</b>: [672429] | 27 | 3 | 3763 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T10:14:50.797Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:08:06.601Z"}] | 1 | 67 | 3/28/2022 6:35:04 AM | 5 | 12 | |||||||||||||||||||||||
| 4435 | 5/26/2021 10:14:44 AM | 7/21/2021 12:30:32 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 8 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-26T10:14:50.718Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T07:53:57.263Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:30:43.649Z"}] | 1 | 44 | 7/21/2021 12:30:32 PM | 8 | 14 | ||||||||||||||||||||||||
| 4432 | 5/26/2021 10:12:24 AM | 5/26/2021 10:12:24 AM | 1 | ||||||||||||||||||||||||||||||||||||||
| 4431 | 5/26/2021 10:07:03 AM | 4/12/2022 9:39:10 AM | leak credit done | leak credit done <br/><b>Journal Number</b>: [537343]<br/><b>Journal Amount</b>: [-R34,022.76] | 27 | 3 | 3762 | 4 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-26T10:10:33.448Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T14:24:26.474Z"}] | 1 | 96 | 4/12/2022 9:39:10 AM | 4 | 3 | |||||||||||||||||||||||
| 4430 | 5/26/2021 9:58:58 AM | 6/30/2022 11:57:42 AM | water query | over charged for water | 27 | 3 | 3761 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-26T09:58:29.888Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-26T09:58:50.835Z"}] | 1 | 95 | 6/30/2022 11:57:42 AM | 134108 | 7 | 7 |