Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4567 | 5/27/2021 9:10:29 AM | 9/7/2022 12:21:28 PM | Incorrect billing | <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-ZA;mso-fareast-language: EN-US;mso-bidi-language:AR-SA">Please find attached letter from housing stating that there is no property on On stand 51923.</span><div><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;"><br></span></font></div><div><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;">FIRE LEVY TARIFF CHANGED TO VACANT LAND (FE004)</span></font></div><div><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;"><br></span></font><b>Journal Number</b>: [081 743]</div><br/><b>Journal Amount</b>: [-R749.95] | 27 | 3 | 3886 | 74 | 2 | 23 | 3 | 52 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T09:13:57.884Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-12T11:08:56.741Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T12:11:49.586Z"}] | 3 | 52 | 9/7/2022 12:21:24 PM | 136201 | 3 | 3 | ||||||||||||||||||||||
| 4570 | 5/27/2021 9:08:27 AM | 3/28/2022 7:10:22 AM | High water consumption | Kindly investigate high water charges raised on this account. <div>journal processed as 6 months policy</div><br/><b>Journal Number</b>: [741928] | 24 | 3 | 3885 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-27T09:11:56.658Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T10:36:04.051Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-09T10:19:37.580Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-10T08:21:43.929Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-23T08:14:29.301Z"}] | 1 | 101 | 15 | 123578 | 15 | ||||||||||||||||||||||||
| 401006 | 4569 | 5/27/2021 9:07:44 AM | 5/27/2021 9:07:45 AM | IVR call: balance | Received call for balance for account 10357824 undefined | 3884 | 5/27/2021 9:07:45 AM | ||||||||||||||||||||||||||||||||||
| 401007 | 4568 | 5/27/2021 9:07:41 AM | 5/27/2021 9:07:42 AM | IVR call: balance | Received call for balance for account 10389124 undefined | 3871 | 5/27/2021 9:07:42 AM | ||||||||||||||||||||||||||||||||||
| 4565 | 5/27/2021 9:04:06 AM | 11/22/2022 9:11:51 AM | Reverse basic electricity charge | <p class="MsoNormal">Please reverse basic electricity charge.</p><p class="MsoNormal"><span style="font-family: Calibri, sans-serif; font-size: 16px;">2021/07/16 - Requested installation/removal certificate from Wayne Beckmann</span><br></p><p class="MsoNormal"><span style="font-family: Calibri, sans-serif; font-size: 16px;">El meter not closed yet on Solar.</span></p><p class="MsoNormal"><span style="font-family: Calibri, sans-serif; font-size: 16px;">QRC RESPONSE: </span><span style="font-family: Calibri, sans-serif; font-size: 16px;">Engingeering responded there's no information on book records and Access on when the meter was removed and believe it's still holding on site.</span></p><p class="MsoNormal"><span style="font-family: Calibri, sans-serif; font-size: 16px;">Request a check reading from meter readers to verify if there is a meter on ste.</span></p><p class="MsoNormal"><span style="font-family: Calibri, sans-serif; font-size: 16px;"><br></span></p><p class="MsoNormal"><span style="font-family: Calibri, sans-serif; font-size: 16px;">QRC Response - Query closed. BE cannot be reversed if meters are still active</span></p> | 27 | 3 | 3883 | 5 | 2 | 23 | 2 | 50 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T09:07:35.039Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-15T08:13:23.055Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-16T12:38:02.314Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-22T07:05:13.068Z"}] | 2 | 50 | 11/22/2022 9:11:50 AM | 7 | 7 | |||||||||||||||||||||||
| 400982 | 4566 | 5/27/2021 9:02:35 AM | 5/27/2021 9:02:36 AM | IVR call: balance | Received call for balance for account 10353255 undefined | 3882 | 5/27/2021 9:02:36 AM | ||||||||||||||||||||||||||||||||||
| 4563 | 5/27/2021 8:57:24 AM | 2/10/2022 8:18:16 AM | Late termination | <p class="MsoNormal">Please reverse services charging from this account 10055299 (<span style="font-family: Calibri, sans-serif; font-size: 12pt;">Water, refuse, fire).</span></p><p class="MsoNormal">Please reverse services charging from this account 10055295 (<span style="font-family: Calibri, sans-serif; font-size: 12pt;">water).</span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif;">The current owner’s account is </span>10407542<span style="font-size: 11pt; font-family: Calibri, sans-serif;">. The two accounts have been terminated.</span></p><p class="MsoNormal">Duplicate query resolved with ref no:23218<span style="font-size: 11pt; font-family: Calibri, sans-serif;"><br></span></p> | 27 | 3 | 3881 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T09:00:53.154Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-02-10T08:17:35.440Z"}] | 6 | 122 | 230 | 2/10/2022 8:18:16 AM | 5 | 230 | ||||||||||||||||||||||
| 400960 | 4564 | 5/27/2021 8:55:18 AM | 5/27/2021 8:55:19 AM | IVR call: balance | Received call for balance for account 10088586 undefined | 3880 | 5/27/2021 8:55:19 AM | ||||||||||||||||||||||||||||||||||
| 400957 | 4562 | 5/27/2021 8:53:13 AM | 5/27/2021 8:53:14 AM | IVR call: balance | Received call for balance for account 10347492 undefined | 3879 | 5/27/2021 8:53:14 AM | ||||||||||||||||||||||||||||||||||
| 400950 | 4561 | 5/27/2021 8:50:25 AM | 5/27/2021 8:50:26 AM | IVR call: balance | Received call for balance for account 10015804 undefined | 3878 | 5/27/2021 8:50:26 AM | ||||||||||||||||||||||||||||||||||
| 400947 | 4560 | 5/27/2021 8:47:49 AM | 5/27/2021 8:47:50 AM | IVR call: balance | Received call for balance for account 10406289 undefined | 3877 | 5/27/2021 8:47:50 AM | ||||||||||||||||||||||||||||||||||
| 400945 | 4559 | 5/27/2021 8:45:27 AM | 8/11/2021 11:53:25 AM | IVR call: balance | Received call for balance for account 10268404 undefined | 3876 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:17:08.978Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:23:18.046Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T08:23:44.357Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T11:51:39.383Z"}] | 8/11/2021 11:53:25 AM | 214 | ||||||||||||||||||||||||||||||||
| 400944 | 4558 | 5/27/2021 8:44:45 AM | 5/27/2021 8:44:46 AM | IVR call: balance | Received call for balance for account 10028207 undefined | 2087 | 5/27/2021 8:44:46 AM | ||||||||||||||||||||||||||||||||||
| 400942 | 4557 | 5/27/2021 8:43:59 AM | 5/27/2021 8:44:00 AM | IVR call: balance | Received call for balance for account 10028207 undefined | 2087 | 5/27/2021 8:44:00 AM | ||||||||||||||||||||||||||||||||||
| 400938 | 4556 | 5/27/2021 8:40:39 AM | 5/27/2021 8:40:40 AM | IVR call: balance | Received call for balance for account 10389124 undefined | 3871 | 5/27/2021 8:40:40 AM | ||||||||||||||||||||||||||||||||||
| 4548 | 5/27/2021 8:40:29 AM | 7/21/2021 12:42:24 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 3875 | 17 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T08:43:58.456Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:34:20.926Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:34:44.421Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:42:40.137Z"}] | 1 | 44 | 7/21/2021 12:42:24 PM | 17 | 14 | |||||||||||||||||||||||
| 400929 | 4555 | 5/27/2021 8:36:53 AM | 5/27/2021 8:36:53 AM | IVR call: balance | Received call for balance for account 10401989 undefined | 3874 | 5/27/2021 8:36:53 AM | ||||||||||||||||||||||||||||||||||
| 400915 | 4554 | 5/27/2021 8:26:19 AM | 5/27/2021 8:26:20 AM | IVR call: balance | Received call for balance for account 10287938 undefined | 3860 | 5/27/2021 8:26:20 AM | ||||||||||||||||||||||||||||||||||
| 400900 | 4553 | 5/27/2021 8:21:41 AM | 5/27/2021 8:21:42 AM | IVR call: balance | Received call for balance for account 10377391 undefined | 3873 | 5/27/2021 8:21:42 AM | ||||||||||||||||||||||||||||||||||
| 400898 | 4552 | 5/27/2021 8:21:41 AM | 5/27/2021 8:21:42 AM | IVR call: balance | Received call for balance for account 10104533 undefined | 3870 | 5/27/2021 8:21:42 AM |