Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4689 | 5/28/2021 8:05:10 AM | 3/23/2022 10:51:30 AM | six months policy | <ul style="margin-top:0cm" type="disc"> <li class="MsoNormal">Meter Readings were not take for a period of 19 months (Feb 2019 – Oct 2020)<o:p></o:p></li> </ul><br><b>Journal Number</b>: [BJ71439729]<div><br></div><div>Duplicate query resolved on REF #38046<br></div> | 27 | 3 | 3974 | 12 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-05-28T08:05:11.927Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-09-17T08:00:20.262Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-13T09:23:56.377Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:12:35.953Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-23T10:51:07.524Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-23T10:51:27.226Z"}] | 1 | 101 | 3 | 3/23/2022 10:51:30 AM | 12 | 3 | ||||||||||||||||||||||
| 402159 | 4691 | 5/28/2021 8:03:46 AM | 5/28/2021 8:03:46 AM | IVR call:$39 | Received call for $730 for account 10293440 | 3973 | 5/28/2021 8:03:46 AM | ||||||||||||||||||||||||||||||||||
| 402157 | 4690 | 5/28/2021 8:02:48 AM | 5/28/2021 8:02:48 AM | IVR call:$38 | Received call for $729 for account 10293440 | 3973 | 5/28/2021 8:02:48 AM | ||||||||||||||||||||||||||||||||||
| 4688 | 5/28/2021 7:57:22 AM | 5/28/2021 12:15:19 PM | late termination journal done 201907-202105 | late termination journal done 201907-202105<br/><b>Journal Number</b>: [686190]<br/><b>Journal Amount</b>: [-R14,226.29] | 27 | 3 | 3972 | 74 | 2 | 23 | 8 | 61 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-05-28T08:00:48.955Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-28T12:15:04.568Z"}] | 8 | 61 | 5/28/2021 12:15:19 PM | 172 | 3 | |||||||||||||||||||||||
| 402139 | 4687 | 5/28/2021 7:51:07 AM | 5/28/2021 7:51:07 AM | IVR call:$37 | Received call for $728 for account 10367041 | 3970 | 5/28/2021 7:51:07 AM | ||||||||||||||||||||||||||||||||||
| 4686 | 5/28/2021 7:50:20 AM | 4/12/2022 9:47:18 AM | Duplicate charge for service | <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">Fire Levy charge duplicated from 2019/01-2020/11</span><br><b>Journal Number</b>: [804707]<div><br></div><div><b>RESPONSE QRC</b>: Fire duplicate charges, Journal {804707}Authorized.</div> | 27 | 3 | 3969 | 10 | 2 | 23 | 3 | 105 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-28T07:49:46.720Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T06:47:28.491Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T11:08:26.949Z"}] | 3 | 105 | 230 | 4/12/2022 9:47:18 AM | 10 | 230 | ||||||||||||||||||||||
| 402127 | 4685 | 5/28/2021 7:45:03 AM | 5/28/2021 7:45:03 AM | IVR call:$36 | Received call for $727 for account 10000691 | 3968 | 5/28/2021 7:45:03 AM | ||||||||||||||||||||||||||||||||||
| 402122 | 4684 | 5/28/2021 7:44:00 AM | 5/28/2021 7:44:00 AM | IVR call:$35 | Received call for $726 for account 10009594 | 3931 | 5/28/2021 7:44:00 AM | ||||||||||||||||||||||||||||||||||
| 4682 | 5/28/2021 7:40:29 AM | 3/28/2022 7:23:36 AM | 6 months policy | journal processed on 27/05/2021<br/><b>Journal Number</b>: [777556]<br/><b>Journal Amount</b>: [2785.69] | 27 | 3 | 3967 | 13 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-28T07:43:56.174Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T10:47:21.312Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T10:47:39.781Z"}] | 1 | 67 | 3/28/2022 7:23:36 AM | 13 | 12 | |||||||||||||||||||||||
| 4681 | 5/28/2021 7:39:46 AM | 5/22/2022 10:48:25 AM | SIX MONTHS POLICY | SIX MONTHS <br/><b>Journal Number</b>: [BJ71777119]<br/><b>Journal Amount</b>: [-R16,822.43] | 27 | 3 | 3965 | 74 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-28T07:43:13.431Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T08:00:48.639Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-05-17T06:17:59.674Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-05-17T06:19:15.924Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-22T10:47:33.978Z"}] | 1 | 101 | 3 | 5/22/2022 10:48:25 AM | 129440 | 172 | 3 | |||||||||||||||||||||
| 4680 | 5/28/2021 7:38:34 AM | 6/30/2022 1:23:24 PM | 6 months policy | journal processed on 27/05/2021<br/><b>Journal Number</b>: [777536] | 27 | 3 | 3964 | 132 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-28T07:42:01.362Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T10:52:08.241Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T10:52:16.647Z"}] | 1 | 67 | 6/30/2022 1:23:24 PM | 134168 | 7 | 7 | ||||||||||||||||||||||
| 4679 | 5/28/2021 7:37:00 AM | 3/28/2022 7:10:22 AM | Six months policy | Six months policy<br/><b>Journal Number</b>: [bj71777547] | 24 | 3 | 3963 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-28T07:57:44.906Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-02-24T12:43:21.459Z"}] | 1 | 95 | 20 | ||||||||||||||||||||||||||
| 4678 | 5/28/2021 7:36:55 AM | 6/30/2022 1:22:46 PM | 6 months policy | journal processed on 27/05/2021<br/><b>Journal Number</b>: [777493] | 27 | 3 | 3962 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-28T07:40:22.114Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T10:53:37.282Z"}] | 1 | 67 | 6/30/2022 1:22:46 PM | 134166 | 7 | 7 | ||||||||||||||||||||||
| 4677 | 5/28/2021 7:35:11 AM | 4/12/2022 9:43:30 AM | 6 months policy | journal processed on 27/05/2021<br/><b>Journal Number</b>: [777500]<br/><b>Journal Amount</b>: [undefined] | 27 | 3 | 3961 | 7 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-28T07:38:38.826Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T10:46:44.103Z"}] | 1 | 67 | 4/12/2022 9:43:30 AM | 7 | 12 | |||||||||||||||||||||||
| 402100 | 4676 | 5/28/2021 7:30:10 AM | 5/28/2021 7:30:10 AM | IVR call:$34 | Received call for $725 for account 10430179 | 3959 | 5/28/2021 7:30:10 AM | ||||||||||||||||||||||||||||||||||
| 4675 | 5/28/2021 7:25:37 AM | 4/12/2022 9:43:30 AM | leak | leak credit passed on 07/03/2021<br/><b>Journal Number</b>: [239923]<br/><b>Journal Amount</b>: [54863.76] | 27 | 3 | 3958 | 7 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-28T07:29:04.764Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T10:54:07.240Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:03:29.278Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T10:12:40.315Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-20T06:14:58.434Z"}] | 1 | 96 | 4/12/2022 9:43:30 AM | 7 | 2 | |||||||||||||||||||||||
| 4674 | 5/28/2021 7:23:47 AM | 3/28/2022 6:35:04 AM | 6 months policy | journal processed on 01/04/2021<br/><b>Journal Number</b>: [238983]<br/><b>Journal Amount</b>: [2275.73] | 27 | 3 | 3957 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-28T07:27:14.914Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-30T10:46:40.450Z"}] | 1 | 67 | 3/28/2022 6:35:04 AM | 5 | 12 | |||||||||||||||||||||||
| 4673 | 5/28/2021 7:23:18 AM | 8/8/2021 6:01:37 AM | Six months policy | Six months policy<br/><b>Journal Number</b>: [bj71777567] | 24 | 3 | 3955 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-28T07:44:02.818Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-05-28T07:48:45.835Z"}] | 1 | 95 | 173 | ||||||||||||||||||||||||||
| 4672 | 5/28/2021 7:21:48 AM | 4/12/2022 9:39:10 AM | 6 months policy | journal processed on 07/03/2021<br/><b>Journal Number</b>: [240043] | 27 | 3 | 3954 | 4 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-28T07:25:14.947Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-30T10:55:22.023Z"}] | 1 | 67 | 4/12/2022 9:39:10 AM | 4 | 12 | |||||||||||||||||||||||
| 402077 | 4671 | 5/28/2021 7:19:15 AM | 5/28/2021 7:19:15 AM | IVR call:$33 | Received call for $724 for account 10389999 | 3952 | 5/28/2021 7:19:15 AM |