Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 4682
LatestTicket
CreatedAt: 5/28/2021 7:40:29 AM
UpdatedAt: 3/28/2022 7:23:36 AM
Subject: 6 months policy
Description: journal processed on 27/05/2021 Journal Number: [777556] Journal Amount: [2785.69]
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 3967
OpenedBy
AssignedTo: 13
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-28T07:43:56.174Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T10:47:21.312Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T10:47:39.781Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 67
CreatedBy1
UpdatedBy1
ResolvedAt: 3/28/2022 7:23:36 AM
Thread
ResolvedBy: 13
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 12