Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 4680
LatestTicket
CreatedAt: 5/28/2021 7:38:34 AM
UpdatedAt: 6/30/2022 1:23:24 PM
Subject: 6 months policy
Description: journal processed on 27/05/2021<br/><b>Journal Number</b>: [777536]
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 3964
OpenedBy
AssignedTo: 132
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-28T07:42:01.362Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T10:52:08.241Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T10:52:16.647Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 67
CreatedBy1
UpdatedBy1
ResolvedAt: 6/30/2022 1:23:24 PM
Thread: 134168
ResolvedBy: 7
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 7