Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 402321 | 4711 | 5/28/2021 9:21:51 AM | 5/28/2021 9:21:51 AM | IVR call:$50 | Received call for $741 for account 10015739 | 3991 | 5/28/2021 9:21:51 AM | ||||||||||||||||||||||||||||||||||
| 402300 | 4709 | 5/28/2021 9:10:29 AM | 5/28/2021 9:10:29 AM | IVR call:$49 | Received call for $740 for account 10115641 | 3990 | 5/28/2021 9:10:29 AM | ||||||||||||||||||||||||||||||||||
| 4704 | 5/28/2021 9:09:38 AM | 8/15/2021 9:14:47 AM | Water query- high consumption | Water /query - high consumption.<div>Check reading requested.</div> | 27 | 3 | 3989 | 74 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T09:09:07.488Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:13:46.366Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:14:42.499Z"}] | 1 | 67 | 8/15/2021 9:14:47 AM | 172 | 12 | |||||||||||||||||||||||
| 402265 | 4708 | 5/28/2021 8:54:22 AM | 5/28/2021 8:54:22 AM | IVR call:$48 | Received call for $739 for account 10007584 | 3987 | 5/28/2021 8:54:22 AM | ||||||||||||||||||||||||||||||||||
| 4706 | 5/28/2021 8:53:57 AM | 3/28/2022 7:08:29 AM | L/termination | L/termination <div>Late termination processed-<b>Journal Number</b>: [346260]</div><div><br></div><div><b>RESPONSE QRC :</b>Late termination ,Journal {346260}Authorized</div><div><br></div> | 27 | 3 | 3988 | 6 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-28T08:53:59.220Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T06:52:58.392Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-03T08:54:27.312Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:24:04.605Z"}] | 6 | 122 | 230 | 3/28/2022 7:08:29 AM | 6 | 230 | ||||||||||||||||||||||
| 402264 | 4707 | 5/28/2021 8:53:23 AM | 5/28/2021 8:53:23 AM | IVR call:$47 | Received call for $738 for account 10007584 | 3987 | 5/28/2021 8:53:23 AM | ||||||||||||||||||||||||||||||||||
| 402252 | 4705 | 5/28/2021 8:49:05 AM | 5/28/2021 8:49:05 AM | IVR call:$46 | Received call for $737 for account 10007584 | 3987 | 5/28/2021 8:49:05 AM | ||||||||||||||||||||||||||||||||||
| 402247 | 4703 | 5/28/2021 8:44:37 AM | 5/28/2021 8:44:37 AM | IVR call:$45 | Received call for $736 for account 10389124 | 3871 | 5/28/2021 8:44:37 AM | ||||||||||||||||||||||||||||||||||
| 4702 | 5/28/2021 8:39:38 AM | 7/2/2022 10:29:30 AM | Water query - high consumption | Water query - high consumption<div>Consumption decreased ,to contact consumer.<br></div> | 22 | 3 | 3986 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T08:39:04.834Z"}] | 1 | 67 | 12 | ||||||||||||||||||||||||||
| 4693 | 5/28/2021 8:35:40 AM | 4/12/2022 9:47:18 AM | Water query - High consumption | Water query - High consumption<br/><b>Journal Number</b>: [805010] | 24 | 3 | 3985 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T08:35:07.553Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-05-28T12:28:31.162Z"}] | 1 | 67 | 17 | ||||||||||||||||||||||||||
| 4701 | 5/28/2021 8:34:16 AM | 4/12/2022 9:43:30 AM | water query | consumer billed 77kl for one month in the month of march billing of 26/03/2021<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3984 | 7 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-05-28T08:34:17.437Z"},{"op":"R","uid":"27","un":"nomasizolen","dt":"2021-06-27T12:46:11.671Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:24:07.724Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:26:23.268Z"}] | 1 | 111 | 214 | 4/12/2022 9:43:30 AM | 7 | 214 | ||||||||||||||||||||||
| 4700 | 5/28/2021 8:31:07 AM | 5/28/2021 8:32:59 AM | water | tariff changed from domestic{wa0100} to business {wa0200} from 10/2017 to 04/2020 | 27 | 3 | 3983 | 132 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-28T08:31:09.450Z"}] | 1 | 50 | 5/28/2021 8:32:59 AM | 230 | 12 | |||||||||||||||||||||||
| 4699 | 5/28/2021 8:29:06 AM | 3/28/2022 7:08:29 AM | leak credit adjustment done 201802-202012 AV 9kl | leak credit adjustment done 201802-202012 AV 9kl<br/><b>Journal Amount</b>: [70788.91] | 27 | 3 | 3981 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-05-28T08:32:33.464Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-28T08:44:06.378Z"}] | 1 | 96 | 3/28/2022 7:08:29 AM | 6 | 2 | |||||||||||||||||||||||
| 402195 | 4698 | 5/28/2021 8:28:12 AM | 5/28/2021 8:28:12 AM | IVR call:$44 | Received call for $735 for account 10049361 | 3082 | 5/28/2021 8:28:12 AM | ||||||||||||||||||||||||||||||||||
| 402192 | 4697 | 5/28/2021 8:27:23 AM | 5/28/2021 8:27:23 AM | IVR call:$43 | Received call for $734 for account 10049361 | 3082 | 5/28/2021 8:27:23 AM | ||||||||||||||||||||||||||||||||||
| 402191 | 4696 | 5/28/2021 8:26:17 AM | 5/28/2021 8:26:17 AM | IVR call:$42 | Received call for $733 for account 10389124 | 3871 | 5/28/2021 8:26:17 AM | ||||||||||||||||||||||||||||||||||
| 4695 | 5/28/2021 8:26:10 AM | 3/28/2022 6:35:04 AM | 100% credit | journal processed<br/><b>Journal Number</b>: [556391]<br/><b>Journal Amount</b>: [-R63,194.36] | 27 | 3 | 3979 | 5 | 2 | 23 | 1 | 49 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-28T08:29:37.824Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-28T08:32:34.778Z"}] | 1 | 49 | 3/28/2022 6:35:04 AM | 5 | 3 | |||||||||||||||||||||||
| 402189 | 4694 | 5/28/2021 8:24:22 AM | 5/28/2021 8:24:22 AM | IVR call:$41 | Received call for $732 for account 10228619 | 3977 | 5/28/2021 8:24:22 AM | ||||||||||||||||||||||||||||||||||
| 4669 | 5/28/2021 8:14:16 AM | 7/2/2022 10:53:03 AM | Water bill query | Water bill query -The consumer wrote " I have recently received a letter regarding my water bill - the letter states that I will be charged for services back dated to June 2020<p class="MsoNormal"><span lang="EN-US"> </span>I have paid my levy to Umlele Heights Estates management (Merville Property Management) since I took ownership of my property – water is included in this monthly levyThe estate is billed after a bulk water reading is taken and I am charged a fee according to this by Merville Property management which is included in my monthly levy (see statements attached). </p><p class="MsoNormal">I received a letter from estate management that once water was being supplied to the estate from BCM water line that we would be charged a levy on water</p> <p class="MsoNormal"><span lang="EN-US"> </span>The amount owed on my account for water should be scrapped as this is being paid directly to the estate included in my monthly levy"</p> <p class="MsoNormal"><span lang="EN-US"> No water charges on account.</span></p> | 27 | 3 | 3976 | 4 | 2 | 23 | 1 | 97 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T08:13:43.445Z"}] | 1 | 97 | 7/2/2022 10:53:03 AM | 12 | 12 | |||||||||||||||||||||||
| 402169 | 4692 | 5/28/2021 8:08:56 AM | 5/28/2021 8:08:56 AM | IVR call:$40 | Received call for $731 for account 10290019 | 3975 | 5/28/2021 8:08:56 AM |