Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 4704
LatestTicket
CreatedAt: 5/28/2021 9:09:38 AM
UpdatedAt: 8/15/2021 9:14:47 AM
Subject: Water query- high consumption
Description: Water /query - high consumption.<div>Check reading requested.</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 3989
OpenedBy
AssignedTo: 74
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T09:09:07.488Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:13:46.366Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:14:42.499Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 67
CreatedBy1
UpdatedBy1
ResolvedAt: 8/15/2021 9:14:47 AM
Thread
ResolvedBy: 172
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 12