Delete

Are you sure you want to delete this?

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
4669
LatestTicket
CreatedAt
5/28/2021 8:14:16 AM
UpdatedAt
7/2/2022 10:53:03 AM
Subject
Water bill query
Description
Water bill query -The consumer wrote " I have recently received a letter regarding my water bill - the letter states that I will be charged for services back dated to June 2020<p class="MsoNormal"><span lang="EN-US">&nbsp;</span>I have paid my levy to Umlele Heights Estates management (Merville Property Management) since I took ownership of my property – water is included in this monthly levyThe estate is billed after a bulk water reading is taken and I am charged a fee according to this by Merville Property management which is included in my monthly levy (see statements attached).&nbsp;</p><p class="MsoNormal">I received a letter from estate management that once water was being supplied to the estate from BCM water line that we would be charged a levy on water</p> <p class="MsoNormal"><span lang="EN-US">&nbsp;</span>The amount owed on my account for water should be scrapped as this is being paid directly to the estate included in my monthly levy"</p> <p class="MsoNormal"><span lang="EN-US">&nbsp;No water charges on account.</span></p>
Priority
Disposition
27
ConversationType
3
Parent
Account
3976
OpenedBy
AssignedTo
4
Region
2
Department
23
QueryType
1
SubQueryType
97
Escalation
EscalationCron
History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T08:13:43.445Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
97
CreatedBy1
UpdatedBy1
ResolvedAt
7/2/2022 10:53:03 AM
Thread
ResolvedBy
12
WasCreatedByCustomer
HasIvrcall
Creator
Updator
12
| Back to List