Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
4701
LatestTicket
CreatedAt
5/28/2021 8:34:16 AM
UpdatedAt
4/12/2022 9:43:30 AM
Subject
water query
Description
consumer billed 77kl for one month in the month of march billing of 26/03/2021<div><br></div><div>Journal processed and approved. Query resolved.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3984
OpenedBy
AssignedTo
7
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"25","un":"ernelizef","dt":"2021-05-28T08:34:17.437Z"},{"op":"R","uid":"27","un":"nomasizolen","dt":"2021-06-27T12:46:11.671Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:24:07.724Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:26:23.268Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
111
CreatedBy1
UpdatedBy1
214
ResolvedAt
4/12/2022 9:43:30 AM
Thread
ResolvedBy
7
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
214