Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 407012 | 5112 | 6/2/2021 8:28:49 AM | 6/2/2021 8:28:51 AM | IVR call: balance | Received call for balance for account 10156712 undefined | 7 | 2 | 4287 | 78 | 78 | 6/2/2021 8:28:51 AM | ||||||||||||||||||||||||||||||
| 407009 | 5111 | 6/2/2021 8:27:02 AM | 6/2/2021 8:27:04 AM | IVR call: balance | Received call for balance for account 10349344 undefined | 7 | 2 | 4286 | 78 | 78 | 6/2/2021 8:27:04 AM | ||||||||||||||||||||||||||||||
| 5110 | 6/2/2021 8:26:49 AM | 11/12/2021 11:58:38 AM | Leak | Plumber's report is filed, please assess for credit.<div><br></div><div>Duplicate query, resolved with ref #8794</div> | 30 | 3 | 4285 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T08:26:12.466Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-14T10:19:11.974Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-16T06:08:49.483Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-16T07:43:24.035Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T11:58:38.896Z"}] | 1 | 96 | 230 | ||||||||||||||||||||||||||
| 407001 | 5109 | 6/2/2021 8:24:52 AM | 6/2/2021 8:25:23 AM | IVR call: statement | Received call for statement for account 10027308 sent message: 77 | 8 | 2 | 4284 | 79 | 79 | 6/2/2021 8:25:23 AM | 115806 | |||||||||||||||||||||||||||||
| 407000 | 5108 | 6/2/2021 8:24:31 AM | 6/2/2021 8:24:33 AM | IVR call: balance | Received call for balance for account 10419063 undefined | 7 | 2 | 4282 | 78 | 78 | 6/2/2021 8:24:33 AM | ||||||||||||||||||||||||||||||
| 5107 | 6/2/2021 8:24:05 AM | 11/17/2022 1:02:07 PM | Six months policy | Please assess account for six months policy for period 2015/05-2017/08<div><b><u><br></u></b></div><div><b><u>QRC RESPONSE:</u></b> Customer does not qualify for six months policy for 2017/08 period.</div> | 27 | 3 | 4283 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T08:23:28.496Z"}] | 1 | 95 | 11/17/2022 1:02:06 PM | 134258 | 8 | 8 | ||||||||||||||||||||||
| 406991 | 5108 | 6/2/2021 8:23:28 AM | 6/2/2021 8:23:28 AM | IVR call: balance | Received call for balance for account 10419063 undefined | 7 | 2 | 4282 | 78 | 78 | 6/2/2021 8:23:28 AM | ||||||||||||||||||||||||||||||
| 5106 | 6/2/2021 8:15:29 AM | 6/2/2021 8:20:57 AM | Leak credit | <p class="MsoNormal">Kindly assist with logging a query on IVR for high water consumption please. There was a leak on the property that was repaired. It is for the period of November 2020 – December 2020.<o:p></o:p></p> | 30 | 3 | 4281 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T08:14:53.387Z"}] | 1 | 96 | 173 | ||||||||||||||||||||||||||
| 406975 | 5105 | 6/2/2021 8:14:16 AM | 6/2/2021 8:14:33 AM | IVR call: statement | Received call for statement for account 10348383 sent message: 76 | 8 | 2 | 4280 | 79 | 79 | 6/2/2021 8:14:33 AM | 115805 | |||||||||||||||||||||||||||||
| 5104 | 6/2/2021 8:11:11 AM | 6/2/2021 8:13:49 AM | High consumption | The consumer was billed R37597.36 for 35 days consumption, please assess account readings. | 30 | 3 | 4279 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T08:10:34.796Z"}] | 1 | 67 | 173 | ||||||||||||||||||||||||||
| 5103 | 6/2/2021 8:09:01 AM | 7/21/2021 12:43:38 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 4278 | 15 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T08:08:24.687Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:36:31.747Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:43:54.278Z"}] | 1 | 44 | 7/21/2021 12:43:38 PM | 15 | 14 | |||||||||||||||||||||||
| 5102 | 6/2/2021 7:56:14 AM | 6/2/2021 7:58:54 AM | Six months policy | Please assess account for six months policy for period 2020/07-2021/01 | 30 | 3 | 4277 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T07:55:38.022Z"}] | 1 | 95 | 173 | ||||||||||||||||||||||||||
| 5100 | 6/2/2021 7:52:30 AM | 9/7/2022 10:56:55 AM | Six months policy | Please assess account for six months policy for period 2019/03-2020/10<br/><b>Journal Number</b>: [759207]<br/><b>Journal Amount</b>: [-R1,985.41] | 27 | 3 | 4275 | 7 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T07:51:53.602Z"}] | 1 | 95 | 9/7/2022 10:56:51 AM | 135648 | 3 | 3 | ||||||||||||||||||||||
| 406910 | 5101 | 6/2/2021 7:50:44 AM | 6/2/2021 7:50:44 AM | IVR call:$182 | Received call for $873 for account 10153826 | 4276 | 6/2/2021 7:50:44 AM | ||||||||||||||||||||||||||||||||||
| 406900 | 5099 | 6/2/2021 7:46:08 AM | 6/2/2021 7:46:23 AM | IVR call: statement | Received call for statement for account 10399398 sent message: 75 | 8 | 2 | 4274 | 79 | 79 | 6/2/2021 7:46:23 AM | 115804 | |||||||||||||||||||||||||||||
| 406896 | 5098 | 6/2/2021 7:44:56 AM | 6/2/2021 7:45:17 AM | IVR call: statement | Received call for statement for account 10388547 sent message: 74 | 8 | 2 | 4273 | 79 | 79 | 6/2/2021 7:45:17 AM | 115803 | |||||||||||||||||||||||||||||
| 406873 | 5097 | 6/2/2021 7:36:28 AM | 6/2/2021 7:36:29 AM | IVR call:$181 | Received call for $872 for account 10239270 | 4272 | 6/2/2021 7:36:29 AM | ||||||||||||||||||||||||||||||||||
| 406859 | 5096 | 6/2/2021 7:30:54 AM | 6/2/2021 7:30:55 AM | IVR call: balance | Received call for balance for account 10013100 undefined | 7 | 2 | 4271 | 78 | 78 | 6/2/2021 7:30:55 AM | ||||||||||||||||||||||||||||||
| 406856 | 5096 | 6/2/2021 7:29:49 AM | 6/2/2021 7:29:50 AM | IVR call: balance | Received call for balance for account 10013100 undefined | 7 | 2 | 4271 | 78 | 78 | 6/2/2021 7:29:50 AM | ||||||||||||||||||||||||||||||
| 406845 | 5095 | 6/2/2021 7:24:00 AM | 6/2/2021 7:24:02 AM | IVR call: balance | Received call for balance for account 10000414 undefined | 7 | 2 | 1236 | 78 | 78 | 6/2/2021 7:24:02 AM |