Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
5106
LatestTicket
CreatedAt
6/2/2021 8:15:29 AM
UpdatedAt
6/2/2021 8:20:57 AM
Subject
Leak credit
Description
<p class="MsoNormal">Kindly assist with logging a query on IVR for high water
consumption please. There was a leak on the property that was repaired. It is
for the period of November 2020 – December 2020.<o:p></o:p></p>
Priority
Disposition
30
ConversationType
3
Parent
Account
4281
OpenedBy
AssignedTo
Region
3
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T08:14:53.387Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
173