Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
408911 5265 6/3/2021 11:13:56 AM 6/3/2021 11:13:57 AM IVR call: balance Received call for balance for account 10006267 undefined 7 2 4440 78 78 6/3/2021 11:13:57 AM
408908 5264 6/3/2021 11:12:24 AM 6/3/2021 11:12:26 AM IVR call: balance Received call for balance for account 10268570 undefined 7 2 4439 78 78 6/3/2021 11:12:26 AM
408907 5263 6/3/2021 11:12:14 AM 6/3/2021 11:12:42 AM IVR call: statement Received call for statement for account 20177294 sent message: 113 8 2 4438 79 79 6/3/2021 11:12:42 AM 115842
408903 5263 6/3/2021 11:11:17 AM 6/3/2021 11:11:18 AM IVR call:$193 Received call for $884 for account 20177294 4438 6/3/2021 11:11:18 AM
5259 6/3/2021 11:08:45 AM 10/23/2022 6:55:56 AM WATER QUERY WATER QUERY<div><br></div><div><b><u>QRC RESPONSE</u></b>: Write offs in 202107 cleared the debt on water charges, query closed.</div> 27 3 4437 12 4 23 1 67 [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-03T11:08:47.097Z"}] 1 67 10/23/2022 6:55:53 AM 8 8
408892 4654 6/3/2021 11:01:02 AM 6/3/2021 11:01:29 AM IVR call: statement Received call for statement for account 20452261 sent message: 112 8 2 3939 79 79 6/3/2021 11:01:29 AM 115841
408883 5236 6/3/2021 10:49:29 AM 6/3/2021 10:49:31 AM IVR call: balance Received call for balance for account 10384386 undefined 7 2 4409 78 78 6/3/2021 10:49:31 AM
5262 6/3/2021 10:47:28 AM 8/1/2022 9:36:38 AM late termination / refund request consumer sold property and requests refund. kindly investigate and resolve.<div><br></div><div>QRC RESPONSE:</div><div>Query resolved 2021/08 with account closure and refund</div> 27 3 4436 17 2 23 6 107 [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-03T10:47:29.904Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:13:12.229Z"}] 6 107 8/1/2022 9:36:38 AM 3 3
408872 5261 6/3/2021 10:42:14 AM 6/3/2021 10:42:15 AM IVR call: balance Received call for balance for account 10253192 undefined 7 2 4435 78 78 6/3/2021 10:42:15 AM
408866 5261 6/3/2021 10:41:15 AM 6/3/2021 10:41:17 AM IVR call: balance Received call for balance for account 10253192 undefined 7 2 4435 78 78 6/3/2021 10:41:17 AM
408859 5260 6/3/2021 10:37:03 AM 6/3/2021 10:37:05 AM IVR call: balance Received call for balance for account 10000440 undefined 7 2 4434 78 78 6/3/2021 10:37:05 AM
408857 5260 6/3/2021 10:35:49 AM 6/3/2021 10:35:51 AM IVR call: balance Received call for balance for account 10000440 undefined 7 2 4434 78 78 6/3/2021 10:35:51 AM
5258 6/3/2021 10:26:11 AM 3/28/2022 7:07:05 AM Refuse Vacant land reverse of refuse&nbsp; 3 4433 2 23 4 55 [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-03T10:26:13.843Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-14T06:48:41.380Z"}] 4 55 8
5256 6/3/2021 10:17:17 AM 7/12/2022 9:43:57 AM late termination / refund consumer sold property and is waiting for refund to be processed on the account.<div><br></div><div><b><u>QRC RESPONSE: </u></b>Refund processed 20211006. Query Resolved</div> 27 3 4432 13 2 23 6 107 [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-03T10:17:19.252Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:30:22.127Z"}] 6 107 7/12/2022 9:43:57 AM 8 8
408834 5257 6/3/2021 10:16:50 AM 6/3/2021 10:16:51 AM IVR call: balance Received call for balance for account 10009261 undefined 7 2 4431 78 78 6/3/2021 10:16:51 AM
5254 6/3/2021 10:12:21 AM 11/21/2022 7:29:28 AM late termination / refund request consumer sold property and is waiting for his refund to be processed. kindly investigate and resolve.<div><br></div><div><b><u>QRC RESPONSE:</u></b> There is no new owner information for the account. Customer needs to provide a transfer letter for ownership change to mariaanaw@buffalocity.gov.za</div> 27 3 4430 5 2 23 6 107 [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-03T10:12:23.319Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:32:09.037Z"}] 6 107 11/21/2022 7:29:28 AM 139950 8 8
5255 6/3/2021 10:12:00 AM 3/28/2022 7:10:22 AM High water consumption Kindly investigate high water charges raised on this account.&nbsp; 3 2 23 1 67 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-03T10:12:07.794Z"}] 1 67 73
408820 5253 6/3/2021 10:04:17 AM 6/3/2021 10:04:34 AM IVR call: statement Received call for statement for account 10426562 sent message: 111 8 2 4428 79 79 6/3/2021 10:04:34 AM 115840
5252 6/3/2021 10:01:34 AM 2/21/2023 7:59:28 AM WATER QUERY WATER QUERY<br/><b>Journal Amount</b>: [54196.05] 27 3 4427 5 4 23 1 67 [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-03T10:01:35.948Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-10T09:53:36.680Z"}] 1 67 2/21/2023 7:59:21 AM 142970 2 2
5251 6/3/2021 9:58:40 AM 4/12/2022 9:47:18 AM LATE TERMINATION LETTER / REFUND CONSUMER SOLD PROPERTY AND IS STILL AWAITING PROCESSING OF HIS REFUND REQUEST.<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table><div><br></div><div><br></div></div> 27 3 4426 10 2 23 6 107 [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-03T09:58:42.215Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:06:34.136Z"}] 6 107 4/12/2022 9:47:18 AM 10 214