Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5750 | 6/9/2021 9:26:46 AM | 6/9/2021 9:26:48 AM | 2 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-09T09:26:48.352Z"}] | 199 | ||||||||||||||||||||||||||||||||||||
| 5748 | 6/9/2021 9:24:06 AM | 10/23/2022 12:05:11 PM | High water consumption | Kindly assess a high water consumption on this account <div> 2022.06.02 READINGS ARE CONSTANT<br></div><div><br></div><div><b><u>QRC RESPONSE: </u></b>Customer affected by stage 3 water punitive tariff, consumption average is above 20kl. If any internal leaks were repaired the customer needs to log a new query and attach the plumbers letter.</div> | 27 | 3 | 4902 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-09T09:24:25.308Z"}] | 1 | 67 | 10/23/2022 12:05:10 PM | 134351 | 8 | 8 | ||||||||||||||||||||||
| 415273 | 5747 | 6/9/2021 9:23:02 AM | 6/9/2021 9:23:04 AM | IVR call: balance | Received call for balance for account 10330983 undefined | 7 | 2 | 4901 | 78 | 78 | 6/9/2021 9:23:04 AM | ||||||||||||||||||||||||||||||
| 5746 | 6/9/2021 9:22:57 AM | 6/9/2021 9:28:02 AM | high consumption | plz assist on this account no 10104329 . | 3 | 4 | 23 | 1 | 49 | [{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-06-09T09:22:16.387Z"}] | 1 | 49 | 184 | ||||||||||||||||||||||||||||
| 415268 | 5745 | 6/9/2021 9:21:18 AM | 6/9/2021 9:21:19 AM | IVR call: balance | Received call for balance for account 10419515 undefined | 7 | 2 | 4900 | 78 | 78 | 6/9/2021 9:21:19 AM | ||||||||||||||||||||||||||||||
| 5744 | 6/9/2021 9:17:24 AM | 7/21/2021 12:48:52 PM | no valid query details submitted | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">no valid query details submitted</span><br> | 27 | 3 | 4899 | 75 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-09T09:16:43.493Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T11:57:18.210Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:49:07.105Z"}] | 1 | 44 | 7/21/2021 12:48:52 PM | 173 | 14 | |||||||||||||||||||||||
| 5742 | 6/9/2021 9:16:36 AM | 3/28/2022 7:10:22 AM | PROPERTY SOLD | PROPERTY SOLD | 3 | 4897 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T09:15:55.440Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:39:40.649Z"}] | 6 | 107 | 172 | |||||||||||||||||||||||||||
| 5740 | 6/9/2021 9:11:10 AM | 4/12/2022 9:47:18 AM | received leak letter but consumption still high | received leak letter but consumption still high | 22 | 3 | 4896 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-09T09:10:29.084Z"}] | 1 | 96 | 6 | ||||||||||||||||||||||||||
| 5738 | 6/9/2021 9:08:00 AM | 4/12/2022 9:39:10 AM | account resulted in DR charge when applying 6 months policy | account resulted in DR charge when applying 6 months policy | 30 | 3 | 4894 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-09T09:07:19.723Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-09T09:55:02.330Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-09T09:59:56.050Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-11T07:56:51.994Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T12:43:58.287Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-09-16T13:21:53.344Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-28T10:33:42.703Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-28T10:45:11.308Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:24:07.904Z"}] | 2 | 101 | 230 | 230 | |||||||||||||||||||||||||
| 5739 | 6/9/2021 9:07:17 AM | 9/14/2021 12:34:31 PM | CHANGE OWNERSHIP | CHANGE OF OWNERSHIP | 3 | 4892 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T09:06:35.874Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:34:32.286Z"}] | 6 | 107 | 172 | |||||||||||||||||||||||||||
| 5737 | 6/9/2021 9:06:19 AM | 11/20/2022 6:22:36 AM | Six months | Please assess account for six months policy for two periods 2018/10-2019/11 and 2019/11-2020/09.<div>2022.06.02 SEND TO BILLING FOR WATER METER REPORT </div><div><br></div><div><b><u>QRC RESPONSE </u></b>: </div><div>6 MONTHS POLICY ADJUSTMENT DONE FOR 201912 PERIOD</div><br/><b>Journal Number</b>: [018615] | 24 | 3 | 4891 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-09T09:05:37.502Z"}] | 1 | 95 | 134368 | 6 | ||||||||||||||||||||||||
| 5736 | 6/9/2021 9:01:27 AM | 7/2/2022 10:52:26 AM | Six months policy | Please assess account for six months policy for period 2018/10-2019/04.<div><br></div><div>2022.06.02 ITS 6 MONTH NOT MORE FROM 2018.10 - 2019.04</div> | 27 | 3 | 4890 | 4 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-09T09:00:45.595Z"}] | 1 | 95 | 7/2/2022 10:52:26 AM | 134346 | 4 | 4 | ||||||||||||||||||||||
| 5735 | 6/9/2021 9:00:20 AM | 11/14/2022 7:38:01 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP<div><br></div><div>Interest reversed for interested charged on refuse and rates.</div><br/><b>Journal Number</b>: [696708]<br/><b>Journal Amount</b>: [4512,48] | 25 | 3 | 4889 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T08:59:39.194Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:35:28.191Z"}] | 6 | 107 | 11/14/2022 7:38:00 AM | 8 | 8 | |||||||||||||||||||||||
| 415219 | 5730 | 6/9/2021 8:59:38 AM | 6/9/2021 8:59:57 AM | IVR call: statement | Received call for statement for account 10011505 sent message: 222 | 8 | 2 | 4884 | 79 | 79 | 6/9/2021 8:59:57 AM | 115951 | |||||||||||||||||||||||||||||
| 415214 | 5734 | 6/9/2021 8:58:15 AM | 6/9/2021 8:58:39 AM | IVR call: statement | Received call for statement for account 10055344 sent message: 221 | 8 | 2 | 4886 | 79 | 79 | 6/9/2021 8:58:39 AM | 115950 | |||||||||||||||||||||||||||||
| 5733 | 6/9/2021 8:55:41 AM | 9/30/2021 11:01:06 AM | Interest and Handover Reversal | PROPERTY SOLD<br><b>Journal Number</b>: [880211]<div>Response From QRC</div><div><b>Query Resolved</b>.</div> | 27 | 3 | 4888 | 75 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T08:54:59.934Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-15T09:25:40.523Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T10:55:07.582Z"}] | 8 | 50 | 9/30/2021 11:01:06 AM | 173 | 230 | |||||||||||||||||||||||
| 415198 | 5734 | 6/9/2021 8:54:51 AM | 6/9/2021 8:54:52 AM | IVR call: balance | Received call for balance for account 10055344 undefined | 7 | 2 | 4886 | 78 | 78 | 6/9/2021 8:54:52 AM | ||||||||||||||||||||||||||||||
| 5731 | 6/9/2021 8:53:34 AM | 2/19/2023 10:53:03 AM | Six Months policy | Please assess account for high consumption as per consumer.<div>Six Months policy due</div><div><br></div><div>QRC RESPONSE: 6 month policy processed, pending for authorization for 201904/201911.</div><div>Done on 19.11.2022 credit amount including is R 425.57</div><br/><b>Journal Number</b>: [018172]<br/><b>Journal Amount</b>: [-R425.57] | 27 | 3 | 4887 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-09T08:52:52.638Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-09T08:54:43.321Z"}] | 1 | 101 | 2/19/2023 10:52:57 AM | 139774 | 3 | 3 | ||||||||||||||||||||||
| 5732 | 6/9/2021 8:52:56 AM | 7/2/2022 10:48:15 AM | High water consumption | Kindly investigate high water charges raised on this account. <div>2022.06.02 WATER METER INTERIM ARE MORE THAN ACTUAL CHARGE .ACCOUNT NOT PAID FROM 2007</div> | 27 | 3 | 4885 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T08:52:15.580Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-06T10:40:58.102Z"}] | 1 | 67 | 7/2/2022 10:48:14 AM | 134341 | 4 | 4 | ||||||||||||||||||||||
| 415193 | 5730 | 6/9/2021 8:50:45 AM | 6/9/2021 8:51:11 AM | IVR call: statement | Received call for statement for account 10011505 sent message: 220 | 8 | 2 | 4884 | 79 | 79 | 6/9/2021 8:51:11 AM | 115949 |