Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

5737

LatestTicket

CreatedAt

6/9/2021 9:06:19 AM

UpdatedAt

11/20/2022 6:22:36 AM

Subject

Six months

Description

Please assess account for six months policy for two periods 2018/10-2019/11 and 2019/11-2020/09.<div>2022.06.02&nbsp;SEND TO BILLING FOR WATER METER REPORT&nbsp;</div><div><br></div><div><b><u>QRC RESPONSE </u></b>:&nbsp;&nbsp;</div><div>6 MONTHS POLICY ADJUSTMENT DONE FOR 201912 PERIOD</div><br/><b>Journal Number</b>: [018615]

Priority

Disposition

24

ConversationType

3

Parent

Account

4891

OpenedBy

AssignedTo

5

Region

2

Department

23

QueryType

1

SubQueryType

95

Escalation

EscalationCron

History

[{"op":"R","uid":"173","un":"olgad","dt":"2021-06-09T09:05:37.502Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

95

CreatedBy1

UpdatedBy1

ResolvedAt

Thread

134368

ResolvedBy

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

6