Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
5738
LatestTicket
CreatedAt
6/9/2021 9:08:00 AM
UpdatedAt
4/12/2022 9:39:10 AM
Subject
account resulted in DR charge when applying 6 months policy
Description
account resulted in DR charge when applying 6 months policy
Priority
Disposition
30
ConversationType
3
Parent
Account
4894
OpenedBy
AssignedTo
Region
2
Department
23
QueryType
2
SubQueryType
101
Escalation
EscalationCron
History
[{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-09T09:07:19.723Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-09T09:55:02.330Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-09T09:59:56.050Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-11T07:56:51.994Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T12:43:58.287Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-09-16T13:21:53.344Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-28T10:33:42.703Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-28T10:45:11.308Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:24:07.904Z"}]
CreatedBy
UpdatedBy
Category
2
Subcategory
101
CreatedBy1
UpdatedBy1
230
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator
230