Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5771 | 6/9/2021 10:30:35 AM | 8/8/2021 6:01:37 AM | Previous owner | Property now belongs to <span id="baseForm:a4jContentPanel"><span class="" style="width: 200px;">EASTERN CAPE PROV. HOUSING.</span></span> | 3 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T10:29:54.330Z"}] | 6 | 107 | 73 | ||||||||||||||||||||||||||||
| 5770 | 6/9/2021 10:27:45 AM | 4/12/2022 9:42:39 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP<br/><b>Journal Number</b>: [979474] | 24 | 3 | 4918 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T10:27:04.350Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-24T09:37:42.410Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:35:53.945Z"}] | 6 | 107 | 172 | ||||||||||||||||||||||||||
| 5769 | 6/9/2021 10:23:06 AM | 3/28/2022 6:35:04 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T10:22:24.995Z"}] | 1 | 67 | 73 | ||||||||||||||||||||||||||||
| 5768 | 6/9/2021 10:19:51 AM | 10/22/2022 9:15:16 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br><div><span style="color: rgb(62, 39, 35); font-size: 12.48px; background-color: rgb(200, 230, 201);">no contact number on ivr and solar to call consumer ask if he/she fixed the leak</span><br></div></div><div><span style="color: rgb(62, 39, 35); font-size: 12.48px; background-color: rgb(200, 230, 201);"><br></span></div><div><span style="color: rgb(62, 39, 35); font-size: 12.48px; background-color: rgb(200, 230, 201);"><u><b>QRC RESPONSE: </b></u>Query closed there is no contact details of the customer available to find out more information to finalize the query. Customer needs to advise if they had any internal repairs done.</span></div> | 27 | 3 | 4916 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T10:19:10.685Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-06T10:26:55.068Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-06T10:33:58.415Z"}] | 1 | 67 | 10/22/2022 9:15:16 AM | 123270 | 8 | 8 | ||||||||||||||||||||||
| 415393 | 5767 | 6/9/2021 10:18:16 AM | 6/9/2021 10:18:18 AM | IVR call: balance | Received call for balance for account 10048849 undefined | 7 | 2 | 4915 | 78 | 78 | 6/9/2021 10:18:18 AM | ||||||||||||||||||||||||||||||
| 415391 | 5766 | 6/9/2021 10:17:33 AM | 6/9/2021 10:17:34 AM | IVR call: balance | Received call for balance for account 10043523 undefined | 7 | 2 | 4914 | 78 | 78 | 6/9/2021 10:17:34 AM | ||||||||||||||||||||||||||||||
| 5765 | 6/9/2021 10:14:59 AM | 6/9/2021 10:17:14 AM | water query | high water consumption 23/04/2021 and<div>22/02/2021</div> | 3 | 4913 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-09T10:14:18.658Z"}] | 1 | 67 | 26 | |||||||||||||||||||||||||||
| 5763 | 6/9/2021 10:04:12 AM | 6/9/2021 10:04:14 AM | 2 | 4912 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T10:03:31.528Z"}] | 18 | |||||||||||||||||||||||||||||||||||
| 5762 | 6/9/2021 10:02:22 AM | 11/21/2022 12:29:17 PM | High water consumption | Kindly assess high water consumption <div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on water works on leaks repaired. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period of leak and if they had any plumbing repairs done log a new query and provide a plumbers report/affidavit. Query Closed</div> | 27 | 3 | 4911 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-09T10:02:40.897Z"}] | 1 | 67 | 11/21/2022 12:29:17 PM | 140034 | 8 | 8 | ||||||||||||||||||||||
| 415353 | 5627 | 6/9/2021 9:59:41 AM | 6/9/2021 9:59:41 AM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 6/9/2021 9:59:41 AM | ||||||||||||||||||||||||||||||
| 5760 | 6/9/2021 9:57:15 AM | 6/9/2021 9:58:15 AM | High consumption | Kindly assess a high consumption on this account | 30 | 3 | 4910 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-09T09:57:34.400Z"}] | 1 | 67 | 172 | ||||||||||||||||||||||||||
| 5761 | 6/9/2021 9:55:02 AM | 11/13/2022 1:09:53 PM | High water consumption | Kindly investigate high water charges raised on this account. <div>2022.06.03 check if the was no leak at that period no report on front desk</div><div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on water works on any faults reported/repaired. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period under query and if they had any plumbing repairs done. Query Closed</div><div><br></div><div><br></div> | 27 | 3 | 4909 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T09:54:20.905Z"},{"op":"R","uid":"904","un":"vuyelwamx","dt":"2022-05-12T09:07:15.032Z"},{"op":"R","uid":"893","un":"nasiphina","dt":"2022-05-13T09:45:13.974Z"}] | 1 | 67 | 11/13/2022 1:09:53 PM | 134404 | 8 | 8 | ||||||||||||||||||||||
| 5758 | 6/9/2021 9:49:52 AM | 6/9/2021 9:49:54 AM | 2 | 4908 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T09:49:11.155Z"}] | 73 | |||||||||||||||||||||||||||||||||||
| 5756 | 6/9/2021 9:48:42 AM | 7/21/2021 12:49:32 PM | no valid query details submitted | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">no valid query details submitted</span><br> | 27 | 3 | 4907 | 15 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-09T09:49:00.603Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T11:54:58.890Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:49:38.753Z"}] | 1 | 44 | 7/21/2021 12:49:32 PM | 15 | 14 | |||||||||||||||||||||||
| 415317 | 5757 | 6/9/2021 9:45:46 AM | 6/9/2021 9:45:48 AM | IVR call: balance | Received call for balance for account 20087869 undefined | 7 | 2 | 393 | 78 | 78 | 6/9/2021 9:45:48 AM | ||||||||||||||||||||||||||||||
| 5755 | 6/9/2021 9:39:05 AM | 3/28/2022 7:25:06 AM | leak credit | Journal Done<br/><b>Journal Number</b>: [839904]<br/><b>Journal Amount</b>: [7242.38] | 27 | 3 | 4906 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-09T09:38:23.885Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-09T11:22:02.003Z"}] | 1 | 96 | 3/28/2022 7:25:06 AM | 17 | 12 | |||||||||||||||||||||||
| 5754 | 6/9/2021 9:36:34 AM | 7/2/2022 10:53:57 AM | water query | high water consumption | 27 | 3 | 4905 | 7 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-09T09:36:36.288Z"}] | 1 | 67 | 7/2/2022 10:53:57 AM | 134348 | 4 | 4 | ||||||||||||||||||||||
| 5753 | 6/9/2021 9:31:10 AM | 7/2/2022 12:30:45 PM | water query | high water consumption | 27 | 3 | 4904 | 13 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-09T09:31:11.980Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-05T07:31:07.660Z"}] | 1 | 67 | 7/2/2022 12:30:45 PM | 134370 | 4 | 4 | ||||||||||||||||||||||
| 5752 | 6/9/2021 9:28:48 AM | 6/9/2021 9:28:50 AM | 2 | [{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-06-09T09:28:07.087Z"}] | 184 | ||||||||||||||||||||||||||||||||||||
| 5751 | 6/9/2021 9:28:20 AM | 7/5/2021 10:57:53 AM | Meter back charged due to Unread period older than 6 months | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter back charged due to Unread period older than 6 months (6 Month Policy)</span> | 30 | 3 | 4903 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-09T09:27:39.637Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-05T10:57:53.238Z"}] | 1 | 95 | 4 |