Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
5768
LatestTicket
CreatedAt
6/9/2021 10:19:51 AM
UpdatedAt
10/22/2022 9:15:16 AM
Subject
High water consumption
Description
Kindly investigate high water charges raised on this account.&nbsp;<div><br><div><span style="color: rgb(62, 39, 35); font-size: 12.48px; background-color: rgb(200, 230, 201);">no contact number on ivr and solar to call consumer ask if he/she fixed the leak</span><br></div></div><div><span style="color: rgb(62, 39, 35); font-size: 12.48px; background-color: rgb(200, 230, 201);"><br></span></div><div><span style="color: rgb(62, 39, 35); font-size: 12.48px; background-color: rgb(200, 230, 201);"><u><b>QRC RESPONSE: </b></u>Query closed there is no contact details of the customer available to find out more information to finalize the query. Customer needs to advise if they had any internal repairs done.</span></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
4916
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-09T10:19:10.685Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-06T10:26:55.068Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-06T10:33:58.415Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
10/22/2022 9:15:16 AM
Thread
123270
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8