Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 5975 | 6/11/2021 10:20:57 AM | 2/27/2023 7:14:09 AM | Water query | Water query - six months policy <div>Six months policy 202010</div><div><b>QRC RESPONSE:</b></div><div>6 MONTHS POLICY 20201120 PERIOD</div><div><br></div><div>QRC RESPONSE: 6 Month policy processed and pending authorization for period 201603/202010.</div><div>Credit due R 40654.86 including vat.</div><div>Journal processed on 20.11.2022<br><div><br></div></div><br/><b>Journal Number</b>: [018629]<br/><b>Journal Amount</b>: [-R40,565.17] | 27 | 3 | 5112 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T10:21:03.413Z"}] | 1 | 95 | 2/27/2023 7:14:03 AM | 139830 | 3 | 3 | ||||||||||||||||||||||
| 5973 | 6/11/2021 10:19:45 AM | 3/28/2022 7:10:22 AM | Electricity query | Electricity query - incorrect reading . Journal processed and approved. Query resolved. | 27 | 3 | 5111 | 11 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T10:19:51.097Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T08:25:40.092Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T08:26:44.589Z"}] | 2 | 111 | 214 | 3/28/2022 7:10:22 AM | 11 | 214 | ||||||||||||||||||||||
| 5972 | 6/11/2021 10:18:12 AM | 10/22/2022 10:07:37 AM | Water query | Water query - high consumption<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no High Consumption based on assessment. Customer needs to provide more information on period queried and re log the query with more details on query.</div><div>Query Closed</div><div><br></div> | 27 | 3 | 5110 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T10:18:18.480Z"}] | 1 | 67 | 10/22/2022 10:07:36 AM | 8 | 8 | |||||||||||||||||||||||
| 5970 | 6/11/2021 10:16:04 AM | 2/13/2022 9:59:24 AM | Water query | Water query - high consumption<div><br></div><div>WATER CR JOURNAL DONE ON THE 20210808. Query resolved</div> | 27 | 3 | 5108 | 75 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T10:16:10.353Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-28T07:48:02.596Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-28T07:48:24.676Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T09:57:50.197Z"}] | 1 | 101 | 214 | 2/13/2022 9:59:24 AM | 173 | 214 | ||||||||||||||||||||||
| 5969 | 6/11/2021 10:14:59 AM | 7/3/2022 9:20:10 AM | Water query | W/OFF | 27 | 3 | 5107 | 7 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T10:15:05.577Z"}] | 1 | 67 | 7/3/2022 9:20:10 AM | 17 | 17 | |||||||||||||||||||||||
| 5966 | 6/11/2021 10:14:06 AM | 8/10/2021 11:02:21 AM | 2 | 5106 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T10:14:12.452Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T11:00:35.056Z"}] | 173 | |||||||||||||||||||||||||||||||||||
| 418050 | 5968 | 6/11/2021 10:13:13 AM | 6/11/2021 10:13:30 AM | IVR call: statement | Received call for statement for account 10404140 sent message: 271 | 8 | 2 | 2177 | 79 | 79 | 6/11/2021 10:13:30 AM | 116000 | |||||||||||||||||||||||||||||
| 418047 | 5967 | 6/11/2021 10:12:58 AM | 6/11/2021 10:12:59 AM | IVR call: balance | Received call for balance for account 10417380 undefined | 7 | 2 | 5104 | 78 | 78 | 6/11/2021 10:12:59 AM | ||||||||||||||||||||||||||||||
| 418046 | 5964 | 6/11/2021 10:11:10 AM | 6/11/2021 10:12:02 AM | IVR call: statement | Received call for statement for account 10057687 sent message: 270 | 8 | 2 | 5102 | 79 | 79 | 6/11/2021 10:12:02 AM | 115999 | |||||||||||||||||||||||||||||
| 5963 | 6/11/2021 9:50:22 AM | 3/28/2022 7:07:05 AM | DOG TAX | REQUESTED SITE INVESTIGATION FROM SHANAAZ<br/><b>Journal Number</b>: [843472]<br/><b>Journal Amount</b>: [-R131.00] | 27 | 3 | 5100 | 15 | 2 | 23 | 12 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-11T09:49:40.430Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-17T10:15:22.756Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-18T07:38:34.663Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T14:01:40.281Z"}] | 12 | 75 | 3/28/2022 7:07:05 AM | 15 | 3 | |||||||||||||||||||||||
| 5962 | 6/11/2021 9:46:39 AM | 3/28/2022 7:08:29 AM | Water query | Water query - high consumption | 27 | 3 | 5101 | 6 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T09:46:41.399Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T10:58:47.096Z"}] | 1 | 101 | 13 | 3/28/2022 7:08:29 AM | 6 | 13 | ||||||||||||||||||||||
| 5962 | 6/11/2021 9:46:16 AM | 6/11/2021 9:46:19 AM | 2 | 5101 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T09:46:20.010Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 5959 | 6/11/2021 9:41:43 AM | 3/28/2022 6:35:04 AM | Electricity query | six months policy applied<br/><b>Journal Number</b>: [816136] | 24 | 3 | 5098 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T09:41:45.671Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-18T11:04:24.342Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-22T07:12:51.437Z"}] | 2 | 101 | 12 | 12 | |||||||||||||||||||||||||
| 5958 | 6/11/2021 9:40:18 AM | 4/12/2022 9:39:10 AM | Water query | Water query - high consumption | 3 | 5097 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T09:40:20.616Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-18T11:19:39.081Z"}] | 1 | 67 | 20 | |||||||||||||||||||||||||||
| 5957 | 6/11/2021 9:39:03 AM | 10/16/2021 10:59:30 AM | Water query | Water query - high consumption | 27 | 3 | 5096 | 75 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T09:39:06.106Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T10:59:17.635Z"}] | 1 | 101 | 13 | 10/16/2021 10:59:30 AM | 173 | 13 | ||||||||||||||||||||||
| 5956 | 6/11/2021 9:37:32 AM | 11/13/2022 11:44:34 AM | Water query | Water query - high consumption<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on water works on any faults reported/repaired 2020-date. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period under query and if they had any plumbing repairs done. Query Closed</div> | 27 | 3 | 5094 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T09:37:34.918Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-06-18T08:20:40.802Z"}] | 1 | 67 | 11/13/2022 11:44:33 AM | 8 | 8 | |||||||||||||||||||||||
| 5955 | 6/11/2021 9:37:02 AM | 6/11/2021 9:37:03 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T09:37:04.396Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 5953 | 6/11/2021 9:35:23 AM | 3/28/2022 7:25:06 AM | late termination query | consumer sold property and is awaiting refund. kindly investigate and resolve.<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table></div> | 27 | 3 | 5091 | 17 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T09:35:25.504Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:55:29.905Z"}] | 6 | 107 | 3/28/2022 7:25:06 AM | 17 | 214 | |||||||||||||||||||||||
| 417972 | 5952 | 6/11/2021 9:33:41 AM | 6/11/2021 9:33:42 AM | IVR call: balance | Received call for balance for account 10399143 undefined | 7 | 2 | 5089 | 78 | 78 | 6/11/2021 9:33:42 AM | ||||||||||||||||||||||||||||||
| 417968 | 5954 | 6/11/2021 9:33:14 AM | 6/11/2021 9:33:41 AM | IVR call: statement | Received call for statement for account 10387063 sent message: 269 | 8 | 2 | 5090 | 79 | 79 | 6/11/2021 9:33:41 AM | 115998 |