Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 418255 | 5988 | 6/11/2021 11:56:43 AM | 6/11/2021 11:56:45 AM | IVR call: balance | Received call for balance for account 10070070 undefined | 7 | 2 | 5124 | 78 | 78 | 6/11/2021 11:56:45 AM | ||||||||||||||||||||||||||||||
| 5986 | 6/11/2021 11:43:55 AM | 6/11/2021 11:43:57 AM | 1 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-06-11T11:43:13.107Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 5987 | 6/11/2021 11:40:47 AM | 3/28/2022 7:25:06 AM | CHANGE TARIFFS | CHANGE TARIFF WATER<div>Query resolved, <b>Journal Number</b>: [841580]</div><br><b>RESPONSE QRC </b>:Change Water Tariffs, Journal {841580} Authorized. | 27 | 3 | 5123 | 17 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-11T11:40:04.664Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T08:08:50.680Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T08:20:43.648Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T11:37:47.973Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T10:49:42.587Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T10:50:48.785Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T09:53:39.785Z"}] | 1 | 50 | 230 | 3/28/2022 7:25:06 AM | 17 | 230 | ||||||||||||||||||||||
| 418196 | 5986 | 6/11/2021 11:28:39 AM | 6/11/2021 11:29:08 AM | IVR call: statement | Received call for statement for account 10070672 sent message: 272 | 8 | 2 | 33 | 79 | 79 | 6/11/2021 11:29:08 AM | 116001 | |||||||||||||||||||||||||||||
| 418195 | 5985 | 6/11/2021 11:24:40 AM | 6/11/2021 11:24:41 AM | IVR call: balance | Received call for balance for account 10015426 undefined | 7 | 2 | 5122 | 78 | 78 | 6/11/2021 11:24:41 AM | ||||||||||||||||||||||||||||||
| 418190 | 5984 | 6/11/2021 11:20:46 AM | 6/11/2021 11:20:51 AM | IVR call: balance | Received call for balance for account 20116848 undefined | 7 | 2 | 5121 | 78 | 78 | 6/11/2021 11:20:51 AM | ||||||||||||||||||||||||||||||
| 418188 | 5984 | 6/11/2021 11:20:29 AM | 6/11/2021 11:20:32 AM | IVR call: balance | Received call for balance for account 20116848 undefined | 7 | 2 | 5121 | 78 | 78 | 6/11/2021 11:20:32 AM | ||||||||||||||||||||||||||||||
| 418185 | 6/11/2021 11:18:55 AM | 6/11/2021 11:18:55 AM | IVR call:$232 | Received call for $923 for account undefined | 6/11/2021 11:18:55 AM | ||||||||||||||||||||||||||||||||||||
| 418182 | 5984 | 6/11/2021 11:18:06 AM | 6/11/2021 11:18:07 AM | IVR call: balance | Received call for balance for account 20116848 undefined | 7 | 2 | 5121 | 78 | 78 | 6/11/2021 11:18:07 AM | ||||||||||||||||||||||||||||||
| 418177 | 5983 | 6/11/2021 11:13:51 AM | 6/11/2021 11:14:08 AM | IVR call: statement | Received call for statement for account 10345419 undefined | 5120 | 6/11/2021 11:14:08 AM | ||||||||||||||||||||||||||||||||||
| 418159 | 5982 | 6/11/2021 11:02:51 AM | 6/11/2021 11:02:53 AM | IVR call: balance | Received call for balance for account 10425561 undefined | 7 | 2 | 5119 | 78 | 78 | 6/11/2021 11:02:53 AM | ||||||||||||||||||||||||||||||
| 5981 | 6/11/2021 10:43:56 AM | 3/28/2022 7:08:29 AM | late termination query | consumer sold property and is requesting refund. kindly investigate and resolve.<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="93" style="border-collapse: collapse;width:70pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="93" style="height:15.75pt;width:70pt"><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table></td></tr></tbody></table></div> | 27 | 3 | 5118 | 6 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T10:44:05.614Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:51:15.736Z"}] | 6 | 107 | 3/28/2022 7:08:29 AM | 6 | 214 | |||||||||||||||||||||||
| 5980 | 6/11/2021 10:40:15 AM | 3/28/2022 6:35:04 AM | late termination query | consumer sold property and is requesting refund. kindly investigate and resolve. | 3 | 5117 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T10:40:23.253Z"}] | 6 | 107 | 16 | |||||||||||||||||||||||||||
| 5978 | 6/11/2021 10:31:28 AM | 4/12/2022 9:39:10 AM | late termination query | consumer sold property and is requesting refund. kindly investigate and resolve.<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="93" style="border-collapse: collapse;width:70pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="93" style="height:15.75pt;width:70pt"><br></td></tr></tbody></table><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table></div> | 27 | 3 | 5116 | 4 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T10:31:35.730Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:49:48.390Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:52:12.987Z"}] | 6 | 107 | 4/12/2022 9:39:10 AM | 4 | 214 | |||||||||||||||||||||||
| 5979 | 6/11/2021 10:30:32 AM | 6/11/2021 10:30:32 AM | 1 | ||||||||||||||||||||||||||||||||||||||
| 5968 | 6/11/2021 10:28:41 AM | 6/11/2021 10:28:41 AM | 2 | 2177 | |||||||||||||||||||||||||||||||||||||
| 5977 | 6/11/2021 10:26:44 AM | 7/20/2021 11:56:54 AM | late termination query | consumer sold property and is requesting refund. kindly investigate and resolve.<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="93" style="border-collapse: collapse;width:70pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="93" style="height:15.75pt;width:70pt"><br></td></tr></tbody></table><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">No change of ownership</td></tr></tbody></table></div> | 27 | 3 | 5115 | 75 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T10:26:51.852Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:56:21.296Z"}] | 6 | 107 | 7/20/2021 11:56:54 AM | 173 | 214 | |||||||||||||||||||||||
| 5968 | 6/11/2021 10:22:39 AM | 7/3/2022 9:30:26 AM | leak | leak in meter on bcm side was repaired by w.w <div>billing date affected was 2020/06/28.</div><div>To check Front desk for repair information</div> | 30 | 3 | 2177 | 4 | 23 | 1 | 100 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-06-11T10:21:56.744Z"},{"op":"R","uid":"25","un":"ernelizef","dt":"2021-06-11T10:26:58.962Z"}] | 1 | 100 | 17 | ||||||||||||||||||||||||||
| 5974 | 6/11/2021 10:22:13 AM | 9/26/2022 12:45:10 PM | late termination query | consumer sold property and is requesting refund. kindly investigate and resolve.<div>All services adjusted</div><div><br></div><div>QRC RESPONSE:</div><div>Account closed Nov 2011. Refund requested through Rates Department. Query Closed as this department does not process refunds</div><div><br></div><div><i>Account 10361533, Adjusted accordingly-,202208</i></div> | 27 | 3 | 5114 | 17 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T10:22:19.476Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:29:59.804Z"}] | 6 | 107 | 9/26/2022 12:45:10 PM | 135663 | 230 | 230 | ||||||||||||||||||||||
| 5976 | 6/11/2021 10:21:59 AM | 3/28/2022 7:23:36 AM | Water query | Water query - high consumption . Journal processed and approved. Query resolved. | 27 | 3 | 5113 | 13 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T10:22:05.550Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:05:38.329Z"}] | 1 | 111 | 214 | 3/28/2022 7:23:36 AM | 13 | 214 |