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5974
LatestTicket
CreatedAt
6/11/2021 10:22:13 AM
UpdatedAt
9/26/2022 12:45:10 PM
Subject
late termination query
Description
consumer sold property and is requesting refund. kindly investigate and resolve.<div>All services adjusted</div><div><br></div><div>QRC RESPONSE:</div><div>Account closed Nov 2011. Refund requested through Rates Department. Query Closed as this department does not process refunds</div><div><br></div><div><i>Account 10361533, Adjusted accordingly-,202208</i></div>
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27
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3
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5114
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17
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2
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23
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6
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107
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History
[{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T10:22:19.476Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:29:59.804Z"}]
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6
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107
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ResolvedAt
9/26/2022 12:45:10 PM
Thread
135663
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230
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