Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 6506 | 6/21/2021 7:38:21 AM | 7/3/2022 11:54:03 AM | WATER QUERY WITH PLUMBERS LETTER | <span style="background-color: rgb(255, 255, 255);">old terminated,new account debt written off.</span> | 27 | 3 | 5622 | 132 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-21T07:37:30.807Z"}] | 1 | 96 | 7/3/2022 11:54:02 AM | 12 | 12 | |||||||||||||||||||||||
| 426492 | 6505 | 6/21/2021 7:35:18 AM | 6/21/2021 7:35:20 AM | IVR call: balance | Received call for balance for account 10278545 undefined | 7 | 2 | 5621 | 78 | 78 | 6/21/2021 7:35:20 AM | ||||||||||||||||||||||||||||||
| 6504 | 6/21/2021 7:33:46 AM | 11/13/2022 8:44:49 AM | WATER QUERY | Six months policy will be applied<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div><b><u><br></u></b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE.</b></div><br/><b>Journal Number</b>: [963674] | 24 | 3 | 5620 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-21T07:32:55.363Z"}] | 1 | 101 | 15 | |||||||||||||||||||||||||
| 6500 | 6/21/2021 7:30:18 AM | 4/12/2022 9:43:30 AM | WATER QUERY /LEAK PLUMBERS LETTER ATTACHED | WATER QUERY/LEAK PLUMBERS LETTER ATTACHED.<div> Consumption still high after repairs date,consumer needs to look for other leaks and fix accordingly</div> | 27 | 3 | 5619 | 7 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-21T07:29:27.662Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-12T09:09:18.399Z"}] | 1 | 96 | 17 | 4/12/2022 9:43:30 AM | 123730 | 7 | 17 | |||||||||||||||||||||
| 426487 | 6502 | 6/21/2021 7:28:30 AM | 6/21/2021 7:28:30 AM | IVR call:$265 | Received call for $959 for account 10410951 | 5618 | 6/21/2021 7:28:30 AM | ||||||||||||||||||||||||||||||||||
| 6501 | 6/21/2021 7:27:18 AM | 3/28/2022 7:08:29 AM | WATER QUERY | WATER QUERY<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 5617 | 6 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-21T07:26:27.637Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T09:44:22.900Z"}] | 1 | 111 | 214 | 3/28/2022 7:08:29 AM | 6 | 214 | ||||||||||||||||||||||
| 6498 | 6/21/2021 7:24:11 AM | 4/12/2022 9:42:39 AM | high water consumption | consumer querying high water consumption. kindly investigate and resolve.<div><b>Leak: Plumbers letter received.</b></div><div><b><br></b></div><div><b>LEAK CR PASSED</b></div><br/><b>Journal Amount</b>: [156995] | 27 | 3 | 5616 | 132 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-21T07:24:22.178Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-21T08:19:09.085Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-21T08:19:43.573Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-28T11:22:34.116Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-11-29T07:33:16.968Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-11-29T07:52:42.589Z"}] | 1 | 96 | 18 | 4/12/2022 9:42:39 AM | 230 | 18 | ||||||||||||||||||||||
| 6499 | 6/21/2021 7:22:32 AM | 4/12/2022 9:39:10 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP | 3 | 5615 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-21T07:21:42.110Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:34:38.424Z"}] | 6 | 107 | 172 | |||||||||||||||||||||||||||
| 6497 | 6/21/2021 7:20:44 AM | 4/12/2022 9:39:10 AM | Water query | Water query - high conumsption<br/><b>Journal Number</b>: [880168] | 4 | 3 | 5614 | 4 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T07:19:53.742Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-21T07:44:51.350Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-08-14T06:56:29.247Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-21T10:04:12.870Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-21T10:04:17.006Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-06T10:41:26.570Z"}] | 1 | 67 | 4/12/2022 9:39:10 AM | 4 | 13 | |||||||||||||||||||||||
| 6496 | 6/21/2021 7:19:06 AM | 11/20/2022 7:55:08 AM | Water query | Water query - high consumption<div><br></div><div>QRC RESPONSE: Query closed due to insufficient information</div><div>Consumption is based on recorded usage and history indicates low consumption.</div><div><br></div> | 27 | 3 | 5613 | 5 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T07:18:15.447Z"}] | 1 | 67 | 11/20/2022 7:55:07 AM | 3 | 3 | |||||||||||||||||||||||
| 6495 | 6/21/2021 7:17:38 AM | 7/3/2022 10:40:14 AM | Late termination | Late termination | 23 | 3 | 5611 | 3 | 1 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T07:16:48.300Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:12:11.608Z"}] | 6 | 107 | 12 | ||||||||||||||||||||||||||
| 426437 | 6482 | 6/21/2021 7:08:22 AM | 4/14/2022 7:08:00 AM | IVR call: balance | Received call for balance for account 10111177 undefined | 7 | 2 | 5599 | 78 | [{"op":"R","uid":"1212","un":"nokuphiwom","dt":"2022-04-14T07:08:01.171Z"}] | 78 | 4/14/2022 7:08:00 AM | 1212 | ||||||||||||||||||||||||||||
| 6344 | 6/21/2021 7:00:48 AM | 6/9/2022 1:05:11 PM | SEWERAGE QUERY | SEWERAGE QUERY<div><br></div><div>ADD DOMESTIC SEWERAGE CHARGE</div><div><br></div><div>REQUESTED SERVICE TO BE ADDED BY BILLING</div> | 23 | 3 | 5463 | 2 | 1 | 93 | 58 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-21T06:59:58.404Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-11T07:34:58.528Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-11T07:35:13.058Z"}] | 93 | 117 | 5 | 5 | |||||||||||||||||||||||||
| 426418 | 6494 | 6/21/2021 6:58:06 AM | 6/21/2021 6:58:25 AM | IVR call: statement | Received call for statement for account 10368428 sent message: 421 | 8 | 2 | 5609 | 79 | 79 | 6/21/2021 6:58:25 AM | 116150 | |||||||||||||||||||||||||||||
| 426417 | 4920 | 6/21/2021 6:57:28 AM | 6/21/2021 6:57:59 AM | IVR call: statement | Received call for statement for account 10280104 sent message: 420 | 8 | 2 | 4116 | 79 | 79 | 6/21/2021 6:57:59 AM | 116149 | |||||||||||||||||||||||||||||
| 426366 | 5244 | 6/21/2021 6:30:32 AM | 6/21/2021 6:30:34 AM | IVR call: balance | Received call for balance for account 10366585 undefined | 7 | 2 | 4417 | 78 | 78 | 6/21/2021 6:30:34 AM | ||||||||||||||||||||||||||||||
| 6493 | 6/21/2021 6:20:11 AM | 3/28/2022 7:23:36 AM | High water consumption | Consumer is complaining that she's been charged high water consumption | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-06-21T06:20:13.977Z"}] | 1 | 67 | 9 | ||||||||||||||||||||||||||||
| 426337 | 5246 | 6/21/2021 6:02:10 AM | 6/21/2021 6:02:11 AM | IVR call: balance | Received call for balance for account 10381051 undefined | 7 | 2 | 4419 | 78 | 78 | 6/21/2021 6:02:11 AM | ||||||||||||||||||||||||||||||
| 426313 | 6492 | 6/21/2021 3:46:21 AM | 6/21/2021 3:46:23 AM | IVR call: balance | Received call for balance for account 20276087 undefined | 7 | 2 | 5608 | 78 | 78 | 6/21/2021 3:46:23 AM | ||||||||||||||||||||||||||||||
| 426244 | 6491 | 6/20/2021 4:10:20 PM | 6/20/2021 4:10:59 PM | IVR call: statement | Received call for statement for account 10381242 sent message: 419 | 8 | 2 | 5607 | 79 | 79 | 6/20/2021 4:10:59 PM | 116148 |