Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 443014 | 5375 | 7/5/2021 11:04:40 AM | 7/5/2021 11:04:41 AM | IVR call: balance | Received call for balance for account 10006767 undefined | 7 | 2 | 4542 | 78 | 78 | 7/5/2021 11:04:41 AM | ||||||||||||||||||||||||||||||
| 443011 | 7629 | 7/5/2021 11:03:50 AM | 7/5/2021 11:03:51 AM | IVR call: balance | Received call for balance for account 10362323 undefined | 7 | 2 | 6681 | 78 | 78 | 7/5/2021 11:03:51 AM | ||||||||||||||||||||||||||||||
| 443009 | 5375 | 7/5/2021 11:03:17 AM | 7/5/2021 11:03:17 AM | IVR call:$599 | Received call for $1293 for account 10006767 | 4542 | 7/5/2021 11:03:17 AM | ||||||||||||||||||||||||||||||||||
| 7628 | 7/5/2021 10:59:27 AM | 10/6/2021 8:03:02 AM | Explain punitive charges | <p class="MsoNormal">Consumer would like clarity on the punitive charges on his account for water from March to June 2021. In march 29.000 kl was charged for R3 727.71, April 32.000 was at R3 067.71, in May 28.000 which is less than March was now at R1851.05 and in June 30.000 was charged at R2 331.81.</p><p class="MsoNormal"><o:p></o:p></p> | 30 | 3 | 6680 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T10:59:29.195Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-05T11:51:59.226Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-05T11:54:10.771Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-06T08:03:02.380Z"}] | 1 | 67 | 230 | ||||||||||||||||||||||||||
| 7627 | 7/5/2021 10:56:35 AM | 7/20/2021 1:43:44 PM | Late termination | Late termination 201309-202106<br/><b>Journal Amount</b>: [549905] | 25 | 3 | 6677 | 13 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T10:55:35.803Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-20T13:45:36.856Z"}] | 6 | 107 | 7/20/2021 1:43:44 PM | 13 | 173 | |||||||||||||||||||||||
| 7626 | 7/5/2021 10:55:54 AM | 5/25/2022 8:49:16 AM | Vacant plot | <p class="MsoNormal">Please reverse refuse, property is vacant.<o:p></o:p></p><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="38" style="height:28.8pt"> <td height="38" class="xl65" width="338" style="height:28.8pt;width:253pt">SEND TO ETHEL TO CHECK IF THE REFUSE IS COLLECTED.</td></tr></tbody></table> | 27 | 3 | 6676 | 11 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T10:55:56.525Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T11:25:31.969Z"},{"op":"R","uid":"889","un":"rethabilel","dt":"2022-03-30T07:49:10.291Z"}] | 4 | 106 | 5/25/2022 8:49:16 AM | 5 | 5 | |||||||||||||||||||||||
| 7614 | 7/5/2021 10:55:32 AM | 8/2/2021 9:08:27 AM | 3 | 23 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-05T10:54:33.183Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T09:06:48.956Z"}] | 2 | |||||||||||||||||||||||||||||||||||
| 7625 | 7/5/2021 10:51:54 AM | 4/12/2022 9:39:10 AM | Prepaid meter installed | <p class="MsoNormal"><span lang="EN-US">Consumer is querying the electricity charge for the month of June 2021. There were interims charged since September last year. There was then a prepaid meter installed in May 2021 and the final reading was then taken but the previous reading is at 0 instead of what it should have been. Please assist<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US">six months policy applied for electricity.</span></p> <p class="MsoNormal"><span lang="EN-US"> </span></p> <p class="MsoNormal"><span lang="EN-US">Also please assist with removing the basic electricity charge as the consumer is now using prepaid electricity<o:p></o:p></span></p><br/><b>Journal Number</b>: [778000] | 24 | 3 | 6675 | 2 | 23 | 2 | 102 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T10:51:56.777Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-17T12:09:40.613Z"}] | 2 | 101 | 12 | 12 | |||||||||||||||||||||||||
| 442991 | 7624 | 7/5/2021 10:48:15 AM | 7/5/2021 10:48:16 AM | IVR call: balance | Received call for balance for account 10249145 undefined | 7 | 2 | 6672 | 78 | 78 | 7/5/2021 10:48:16 AM | ||||||||||||||||||||||||||||||
| 442987 | 7624 | 7/5/2021 10:46:50 AM | 7/5/2021 10:46:52 AM | IVR call: balance | Received call for balance for account 10249145 undefined | 7 | 2 | 6672 | 78 | 78 | 7/5/2021 10:46:52 AM | ||||||||||||||||||||||||||||||
| 442986 | 5190 | 7/5/2021 10:46:13 AM | 3/25/2022 8:00:02 AM | IVR call: statement | Received call for statement for account 10000609 sent message: 862 | 8 | 2 | 4372 | 79 | [{"op":"R","uid":"203","un":"babalwas","dt":"2022-03-25T08:00:02.367Z"}] | 79 | 3/25/2022 8:00:02 AM | 116591 | 203 | |||||||||||||||||||||||||||
| 7622 | 7/5/2021 10:43:26 AM | 7/12/2022 10:47:32 AM | Transfer water meter | <p class="MsoNormal"><span lang="EN-US">Please transfer the water meter from acc 10062743 to 10426634, property was sold last year<o:p></o:p></span></p><p class="MsoNormal"><b><u>QRC RESPONSE:</u></b> Meter Transfer has been done, query resolved.</p> | 27 | 3 | 6671 | 13 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T10:43:28.592Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:04:40.762Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:05:30.032Z"}] | 6 | 107 | 7/12/2022 10:47:32 AM | 8 | 8 | |||||||||||||||||||||||
| 442983 | 7623 | 7/5/2021 10:43:19 AM | 10/7/2021 10:29:36 AM | IVR call: statement | Received call for statement for account 10160183 sent message: 861 | 8 | 2 | 252 | 79 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-04T12:18:54.740Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-07T10:27:00.146Z"}] | 79 | 10/7/2021 10:29:36 AM | 116590 | 230 | |||||||||||||||||||||||||||
| 442980 | 5532 | 7/5/2021 10:40:49 AM | 7/5/2021 10:40:51 AM | IVR call: balance | Received call for balance for account 10043442 undefined | 7 | 2 | 4700 | 78 | 78 | 7/5/2021 10:40:51 AM | ||||||||||||||||||||||||||||||
| 7621 | 7/5/2021 10:35:03 AM | 3/28/2022 7:23:36 AM | REFUSE | QUERY OF REFUSE BILL OF R 1824.02 6 MONTH BACKDATED<br/><b>Journal Number</b>: [430695] | 24 | 3 | 6670 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-05T10:34:03.631Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-12T13:13:37.126Z"}] | 4 | 120 | 4 | ||||||||||||||||||||||||||
| 7620 | 7/5/2021 10:31:43 AM | 11/20/2022 10:42:28 AM | Water query | consumer reported high water consumption after the smart meter installed in the property.<div><br></div><div>Possible leak. Will contact consumer </div><div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on water works on any faults reported/repaired 2020-date, water charges are affected by the punitive rate. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period under query and if they had any plumbing repairs done and repair letter/affidavit needs to be submitted for leak credit assessment. Query Closed</div> | 27 | 3 | 6669 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"175","un":"zukiswat","dt":"2021-07-05T10:31:44.914Z"}] | 1 | 67 | 11/20/2022 10:42:27 AM | 139899 | 8 | 8 | ||||||||||||||||||||||
| 2567 | 7/5/2021 10:28:20 AM | 4/12/2022 9:39:10 AM | INCORRECT JOURNAL 100% credit recommendation | INCORRECT JOURNAL 100% credit recommendation 2021.01<br/><b>Journal Number</b>: [459907] | 24 | 3 | 2263 | 4 | 23 | 1 | 49 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-05T10:28:22.376Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T10:13:54.639Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T10:19:11.556Z"},{"op":"R","uid":"192","un":"busisiwemr","dt":"2022-03-28T10:18:08.188Z"}] | 1 | 96 | 18 | 18 | |||||||||||||||||||||||||
| 442962 | 7619 | 7/5/2021 10:21:45 AM | 7/5/2021 10:22:15 AM | IVR call: meter-reading | Received call for meter-reading for account 10238887 Meter reading: [0] Meter type: [water] | 10 | 2 | 6668 | 81 | 81 | |||||||||||||||||||||||||||||||
| 442958 | 5607 | 7/5/2021 10:17:25 AM | 7/5/2021 10:17:41 AM | IVR call: statement | Received call for statement for account 10360645 sent message: 860 | 8 | 2 | 2144 | 79 | 79 | 7/5/2021 10:17:41 AM | 116589 | |||||||||||||||||||||||||||||
| 442956 | 7618 | 7/5/2021 10:16:48 AM | 7/5/2021 10:16:49 AM | IVR call: balance | Received call for balance for account 20179044 undefined | 7 | 2 | 3655 | 78 | 78 | 7/5/2021 10:16:49 AM |