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IsOpen
Customer
7620
LatestTicket
CreatedAt
7/5/2021 10:31:43 AM
UpdatedAt
11/20/2022 10:42:28 AM
Subject
Water query
Description
consumer reported high water consumption after the smart meter installed in the property.<div><br></div><div>Possible leak. Will contact consumer&nbsp;</div><div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on water works on any faults reported/repaired 2020-date, water charges are affected by the punitive rate. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period under query and if they had any plumbing repairs done and repair letter/affidavit needs to be submitted for leak credit assessment. Query Closed</div>
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Disposition
27
ConversationType
3
Parent
Account
6669
OpenedBy
AssignedTo
5
Region
4
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"175","un":"zukiswat","dt":"2021-07-05T10:31:44.914Z"}]
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UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/20/2022 10:42:27 AM
Thread
139899
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
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Updator
8