Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
7628
LatestTicket
CreatedAt
7/5/2021 10:59:27 AM
UpdatedAt
10/6/2021 8:03:02 AM
Subject
Explain punitive charges
Description
<p class="MsoNormal">Consumer would like clarity on the punitive charges on his account for water from March to June 2021. In march 29.000 kl was charged for R3&nbsp;727.71, April 32.000 was at R3&nbsp;067.71, in May 28.000 which is less than March was now at R1851.05 and in June 30.000 was charged at R2&nbsp;331.81.</p><p class="MsoNormal"><o:p></o:p></p>
Priority
Disposition
30
ConversationType
3
Parent
Account
6680
OpenedBy
AssignedTo
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-07-05T10:59:29.195Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-05T11:51:59.226Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-05T11:54:10.771Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-06T08:03:02.380Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator
230