Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 443736 | 7660 | 7/6/2021 7:20:26 AM | 7/6/2021 7:20:28 AM | IVR call: balance | Received call for balance for account 10407154 undefined | 7 | 2 | 6710 | 78 | 78 | 7/6/2021 7:20:28 AM | ||||||||||||||||||||||||||||||
| 7659 | 7/6/2021 7:19:34 AM | 11/16/2022 7:30:59 AM | Meter Confirmation | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter Confirmation ,NO INFORMATION ON FRONT DESK SEND EMAIL TO WATER WORKS.</span><div><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;"><br></span></div><div><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Requested meter inspection on account and awaiting feedback.</span></div><div><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;"><br></span></div><div><font color="rgba(0, 0, 0, 0.87)"><span style="font-size: 14px; letter-spacing: 0.13118px;"><b><u>QRC RESPONSE:</u></b> Write offs cleared debt, customers subsidy is cancelled and needs to renew it at the nearest municipal office. Update for readings and meter verification has been sent to the relevant departments.</span></font></div> | 27 | 3 | 6709 | 5 | 4 | 23 | 1 | 66 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-06T07:18:34.032Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-06T09:36:25.151Z"}] | 1 | 66 | 11/16/2022 7:30:58 AM | 8 | 8 | |||||||||||||||||||||||
| 7658 | 7/6/2021 7:06:00 AM | 4/12/2022 9:47:18 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 27 | 3 | 6708 | 10 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-06T07:06:02.016Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:35:43.023Z"}] | 4 | 106 | 4/12/2022 9:47:18 AM | 10 | 4 | |||||||||||||||||||||||
| 443701 | 7631 | 7/6/2021 7:01:06 AM | 7/6/2021 7:01:07 AM | IVR call: balance | Received call for balance for account 10020273 undefined | 7 | 2 | 6683 | 78 | 78 | 7/6/2021 7:01:07 AM | ||||||||||||||||||||||||||||||
| 7657 | 7/6/2021 7:01:05 AM | 9/8/2021 8:16:38 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 27 | 3 | 6707 | 8 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-06T07:01:07.264Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-08T08:14:22.998Z"}] | 4 | 106 | 9/8/2021 8:16:38 AM | 8 | 4 | |||||||||||||||||||||||
| 443697 | 5591 | 7/6/2021 6:59:03 AM | 7/6/2021 6:59:04 AM | IVR call: balance | Received call for balance for account 10288042 undefined | 7 | 2 | 4754 | 78 | 78 | 7/6/2021 6:59:04 AM | ||||||||||||||||||||||||||||||
| 443694 | 5583 | 7/6/2021 6:56:33 AM | 7/6/2021 6:56:35 AM | IVR call: balance | Received call for balance for account 10016606 undefined | 7 | 2 | 4748 | 78 | 78 | 7/6/2021 6:56:35 AM | ||||||||||||||||||||||||||||||
| 7656 | 7/6/2021 6:56:15 AM | 5/25/2022 9:16:19 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="38" style="height:28.8pt"> <td height="38" class="xl65" width="338" style="height:28.8pt;width:253pt">SEND TO ETHEL TO CHECK IF THE REFUSE IS COLLECTED.</td></tr></tbody></table></div> | 27 | 3 | 6706 | 8 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-06T06:56:17.412Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T11:27:16.828Z"}] | 4 | 106 | 5/25/2022 9:16:18 AM | 5 | 5 | |||||||||||||||||||||||
| 443690 | 5583 | 7/6/2021 6:55:26 AM | 7/6/2021 6:55:28 AM | IVR call: balance | Received call for balance for account 10016606 undefined | 7 | 2 | 4748 | 78 | 78 | 7/6/2021 6:55:28 AM | ||||||||||||||||||||||||||||||
| 7655 | 7/6/2021 6:51:08 AM | 3/28/2022 6:35:04 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 4 | 3 | 6705 | 5 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-06T06:51:09.761Z"}] | 4 | 106 | 3/28/2022 6:35:04 AM | 5 | 16 | |||||||||||||||||||||||
| 443667 | 7583 | 7/6/2021 6:47:35 AM | 7/6/2021 6:48:03 AM | IVR call: statement | Received call for statement for account 10329600 sent message: 872 | 8 | 2 | 6635 | 79 | 79 | 7/6/2021 6:48:03 AM | 116601 | |||||||||||||||||||||||||||||
| 7654 | 7/6/2021 6:41:00 AM | 7/3/2022 6:54:30 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM<div><br></div><div>Refuse collected</div> | 27 | 3 | 6704 | 4 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-06T06:41:02.250Z"}] | 4 | 106 | 7/3/2022 6:54:30 AM | 15 | 15 | |||||||||||||||||||||||
| 443652 | 7653 | 7/6/2021 6:38:20 AM | 7/6/2021 6:38:42 AM | IVR call: statement | Received call for statement for account 10389434 sent message: 871 | 8 | 2 | 2510 | 79 | 79 | 7/6/2021 6:38:42 AM | 116600 | |||||||||||||||||||||||||||||
| 7652 | 7/6/2021 6:35:56 AM | 4/12/2022 9:47:18 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="19" style="height:14.4pt"> <td height="19" class="xl65" width="338" style="height:14.4pt;width:253pt">REVERSED</td></tr></tbody></table></div> | 4 | 3 | 6703 | 10 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-06T06:35:57.878Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-14T07:05:32.075Z"}] | 4 | 106 | 4/12/2022 9:47:18 AM | 10 | 4 | |||||||||||||||||||||||
| 443646 | 5548 | 7/6/2021 6:32:51 AM | 7/6/2021 6:32:52 AM | IVR call: balance | Received call for balance for account 10036229 undefined | 7 | 2 | 4714 | 78 | 78 | 7/6/2021 6:32:52 AM | ||||||||||||||||||||||||||||||
| 443644 | 5548 | 7/6/2021 6:32:05 AM | 7/6/2021 6:32:05 AM | IVR call: balance | Received call for balance for account 10036229 undefined | 7 | 2 | 4714 | 78 | 78 | 7/6/2021 6:32:05 AM | ||||||||||||||||||||||||||||||
| 7651 | 7/6/2021 6:31:28 AM | 8/26/2021 8:25:15 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM<div><br></div><div>JOURNAL DONE</div> | 4 | 3 | 6702 | 74 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-06T06:31:30.633Z"}] | 4 | 106 | 8/26/2021 8:25:15 AM | 172 | 16 | |||||||||||||||||||||||
| 443640 | 5430 | 7/6/2021 6:30:48 AM | 7/6/2021 6:30:49 AM | IVR call: balance | Received call for balance for account 10013341 undefined | 7 | 2 | 4594 | 78 | 78 | 7/6/2021 6:30:49 AM | ||||||||||||||||||||||||||||||
| 443638 | 5430 | 7/6/2021 6:29:43 AM | 7/6/2021 6:29:45 AM | IVR call: balance | Received call for balance for account 10013341 undefined | 7 | 2 | 4594 | 78 | 78 | 7/6/2021 6:29:45 AM | ||||||||||||||||||||||||||||||
| 7650 | 7/6/2021 6:25:38 AM | 7/4/2022 7:39:37 AM | WATER QUERY /PLUMBERS LETTER SUBMITTED | WATER QUERY/PLUMBERS LETTER SUBMITTED | 30 | 3 | 6701 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-06T06:24:37.842Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-03-07T12:05:42.539Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-03-07T12:06:24.896Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-03-07T12:06:57.627Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-03-07T12:17:55.026Z"}] | 1 | 96 | 125442 | 3 |