Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 455338 | 8094 | 7/18/2021 7:51:41 PM | 7/18/2021 7:51:42 PM | IVR call: balance | Received call for balance for account 20342702 undefined | 7 | 2 | 7124 | 78 | 78 | 7/18/2021 7:51:42 PM | ||||||||||||||||||||||||||||||
| 455337 | 8108 | 7/18/2021 7:47:59 PM | 7/18/2021 7:48:01 PM | IVR call: balance | Received call for balance for account 10080928 undefined | 7 | 2 | 7137 | 78 | 78 | 7/18/2021 7:48:01 PM | ||||||||||||||||||||||||||||||
| 455336 | 8108 | 7/18/2021 7:47:16 PM | 7/18/2021 7:47:17 PM | IVR call: balance | Received call for balance for account 10080928 undefined | 7 | 2 | 7137 | 78 | 78 | 7/18/2021 7:47:17 PM | ||||||||||||||||||||||||||||||
| 455333 | 8107 | 7/18/2021 6:56:35 PM | 7/18/2021 6:56:37 PM | IVR call: balance | Received call for balance for account 10350314 undefined | 7 | 2 | 7136 | 78 | 78 | 7/18/2021 6:56:37 PM | ||||||||||||||||||||||||||||||
| 455332 | 8107 | 7/18/2021 6:52:26 PM | 7/18/2021 6:52:45 PM | IVR call: statement | Received call for statement for account 10350314 sent message: 1085 | 8 | 2 | 7136 | 79 | 79 | 7/18/2021 6:52:45 PM | 116814 | |||||||||||||||||||||||||||||
| 8106 | 7/18/2021 6:19:35 PM | 11/21/2022 7:22:36 AM | Water query | High consumption<div><br></div><div><b><u>QRC RESPONSE: </u></b>Account adjusted accordingly with an over read 202104 and based on reading/consumption assessment there is no high consumption.</div> | 27 | 3 | 7135 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-18T18:19:50.098Z"}] | 1 | 67 | 11/21/2022 7:22:36 AM | 139948 | 8 | 8 | ||||||||||||||||||||||
| 8105 | 7/18/2021 6:06:06 PM | 4/12/2022 9:43:30 AM | Water query | High consumption | 3 | 7134 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-18T18:06:20.706Z"}] | 1 | 67 | 34 | |||||||||||||||||||||||||||
| 8104 | 7/18/2021 6:01:48 PM | 11/20/2022 10:45:59 AM | Water query | High consumption<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on water works on any faults reported/repaired 2020-date, water charges are affected by the punitive rate. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period under query and if they had any plumbing repairs done and repair letter/affidavit needs to be submitted for leak credit assessment. Query Closed</div> | 27 | 3 | 7133 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-18T18:02:02.994Z"}] | 1 | 67 | 11/20/2022 10:45:59 AM | 139901 | 8 | 8 | ||||||||||||||||||||||
| 455315 | 8095 | 7/18/2021 4:48:28 PM | 7/18/2021 4:48:30 PM | IVR call: balance | Received call for balance for account 10406568 undefined | 7 | 2 | 7125 | 78 | 78 | 7/18/2021 4:48:30 PM | ||||||||||||||||||||||||||||||
| 8103 | 7/18/2021 3:30:23 PM | 7/18/2021 3:30:25 PM | 2 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-18T15:29:16.230Z"}] | 34 | ||||||||||||||||||||||||||||||||||||
| 8102 | 7/18/2021 3:24:28 PM | 11/13/2022 8:49:21 AM | Water query | High consumption<div><br></div><div><b><u>QRC RESPONSE:</u></b> There is insufficient information on query, customer needs to log a new query with more information on period queried. Customer also needs to check for internal leaks and advise thereon.</div> | 27 | 3 | 7132 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-18T15:23:20.579Z"}] | 1 | 67 | 11/13/2022 8:49:20 AM | 8 | 8 | |||||||||||||||||||||||
| 1757 | 7/18/2021 3:20:11 PM | 4/12/2022 9:39:10 AM | Water query | High consumption<div><br></div><div>ITERIMS REVERSED IN 2019/12 NO OTHER H/C ON ACCOUNT</div> | 27 | 3 | 1678 | 4 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-18T15:19:04.524Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-16T10:37:25.541Z"}] | 1 | 96 | 11 | 4/12/2022 9:39:10 AM | 4 | 11 | ||||||||||||||||||||||
| 8101 | 7/18/2021 2:51:52 PM | 7/18/2021 2:53:21 PM | Water query | High consumption | 3 | 7131 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-18T14:50:44.815Z"}] | 1 | 67 | 34 | |||||||||||||||||||||||||||
| 8100 | 7/18/2021 2:47:22 PM | 10/23/2022 10:13:31 AM | Water query | High consumption<div><br></div><div><b><u>QRC RESPONSE: </u></b>The customer needs to advise if any internal leaks has been repaired, the customer was affected by stage 3 punitive tariff charges the consumption was averaging above 20 kl. Customer needs to log a new query with more information and attach plumbers letter if they had any internal leaks repaired.</div> | 27 | 3 | 7130 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-18T14:46:14.829Z"}] | 1 | 67 | 10/23/2022 10:13:31 AM | 8 | 8 | |||||||||||||||||||||||
| 455252 | 8099 | 7/18/2021 2:36:56 PM | 7/18/2021 2:36:57 PM | IVR call: balance | Received call for balance for account 10114828 undefined | 7 | 2 | 7129 | 78 | 78 | 7/18/2021 2:36:57 PM | ||||||||||||||||||||||||||||||
| 455251 | 8098 | 7/18/2021 2:36:33 PM | 7/18/2021 2:36:34 PM | IVR call: balance | Received call for balance for account 10114261 undefined | 7 | 2 | 7128 | 78 | 78 | 7/18/2021 2:36:34 PM | ||||||||||||||||||||||||||||||
| 455250 | 4952 | 7/18/2021 2:36:04 PM | 7/18/2021 2:36:06 PM | IVR call: balance | Received call for balance for account 10110212 undefined | 7 | 2 | 4143 | 78 | 78 | 7/18/2021 2:36:06 PM | ||||||||||||||||||||||||||||||
| 455249 | 4951 | 7/18/2021 2:35:10 PM | 7/18/2021 2:35:12 PM | IVR call: balance | Received call for balance for account 10114827 undefined | 7 | 2 | 4142 | 78 | 78 | 7/18/2021 2:35:12 PM | ||||||||||||||||||||||||||||||
| 455242 | 8097 | 7/18/2021 2:11:19 PM | 7/18/2021 2:11:21 PM | IVR call: balance | Received call for balance for account 10370067 undefined | 7 | 2 | 7127 | 78 | 78 | 7/18/2021 2:11:21 PM | ||||||||||||||||||||||||||||||
| 455213 | 8095 | 7/18/2021 12:35:10 PM | 7/18/2021 12:35:11 PM | IVR call: balance | Received call for balance for account 10406568 undefined | 7 | 2 | 7125 | 78 | 78 | 7/18/2021 12:35:11 PM |