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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
8106
LatestTicket
CreatedAt
7/18/2021 6:19:35 PM
UpdatedAt
11/21/2022 7:22:36 AM
Subject
Water query
Description
High consumption<div><br></div><div><b><u>QRC RESPONSE: </u></b>Account adjusted accordingly with an over read 202104 and based on reading/consumption assessment there is no high consumption.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7135
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-18T18:19:50.098Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/21/2022 7:22:36 AM
Thread
139948
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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