Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
8102
LatestTicket
CreatedAt
7/18/2021 3:24:28 PM
UpdatedAt
11/13/2022 8:49:21 AM
Subject
Water query
Description
High consumption<div><br></div><div><b><u>QRC RESPONSE:</u></b> There is insufficient information on query, customer needs to log a new query with more information on period queried. Customer also needs to check for internal leaks and advise thereon.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7132
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-18T15:23:20.579Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/13/2022 8:49:20 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8