Details

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EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Customer
8104
LatestTicket
CreatedAt
7/18/2021 6:01:48 PM
UpdatedAt
11/20/2022 10:45:59 AM
Subject
Water query
Description
High consumption<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on water works on any faults reported/repaired 2020-date, water charges are affected by the punitive rate. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period under query and if they had any plumbing repairs done and repair letter/affidavit needs to be submitted for leak credit assessment. Query Closed</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7133
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-18T18:02:02.994Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/20/2022 10:45:59 AM
Thread
139901
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8