Details

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EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Customer
8100
LatestTicket
CreatedAt
7/18/2021 2:47:22 PM
UpdatedAt
10/23/2022 10:13:31 AM
Subject
Water query
Description
High consumption<div><br></div><div><b><u>QRC RESPONSE: </u></b>The customer needs to advise if any internal leaks has been repaired, the customer was affected by stage 3 punitive tariff charges the consumption was averaging above 20 kl. Customer needs to log a new query with more information and attach plumbers letter if they had any internal leaks repaired.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7130
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-18T14:46:14.829Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
10/23/2022 10:13:31 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8