Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 9540 | 8/22/2021 9:15:40 AM | 10/22/2022 10:17:59 AM | Water | <b>Query</b> :High water charges as from December 2020 to date.<div><br></div><div>QRC RESPONSE: QUERY CLOSED</div><div>Acc does not qualify for policy adjustment as there is no unread period that exceeds 06 months.</div><div>Matter referred to Midland Billing for further assessment as there are x2 active meters. One to be removed</div> | 27 | 3 | 8436 | 15 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T09:13:47.362Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T09:30:18.012Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:09:45.045Z"}] | 1 | 101 | 14 | 10/22/2022 10:17:59 AM | 3 | 3 | ||||||||||||||||||||||
| 490840 | 9535 | 8/22/2021 9:07:11 AM | 8/22/2021 9:07:12 AM | IVR call: balance | Received call for balance for account 10423494 undefined | 7 | 2 | 8431 | 78 | 78 | 8/22/2021 9:07:12 AM | ||||||||||||||||||||||||||||||
| 9539 | 8/22/2021 9:05:39 AM | 10/22/2022 9:08:41 AM | Water | <b>Query</b>: Water charges raised from January 2021 to date ,they are <b>high</b> .<div><br></div><div>QRC RESPONBSE: QUERY CLOSED</div><div>Acc does not qualify for 06 month policy adjustment</div><div>Account is billing interims since Nov 2021. Reading updates should be requested by meter readers</div> | 27 | 3 | 8435 | 15 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T09:03:46.014Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T09:04:06.896Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T09:29:26.918Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:09:01.199Z"},{"op":"R","uid":"221","un":"abegailw","dt":"2021-11-22T09:06:11.792Z"}] | 1 | 101 | 14 | 10/22/2022 9:08:41 AM | 3 | 3 | ||||||||||||||||||||||
| 490838 | 9535 | 8/22/2021 9:02:18 AM | 8/22/2021 9:02:19 AM | IVR call: balance | Received call for balance for account 10423494 undefined | 7 | 2 | 8431 | 78 | 78 | 8/22/2021 9:02:19 AM | ||||||||||||||||||||||||||||||
| 9538 | 8/22/2021 8:53:33 AM | 10/22/2022 10:04:53 AM | Water | <b>Query</b>: dispute of water charges raised in August 2020 and January 2021<div><br></div><div>QRC RESPONSE: QUERY CLOSED</div><div>Account was closed with termination from 2020<br></div> | 27 | 3 | 8434 | 15 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T08:51:40.095Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T08:51:56.225Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T08:52:53.685Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T09:28:22.143Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:06:10.202Z"}] | 1 | 101 | 14 | 10/22/2022 10:04:27 AM | 3 | 3 | ||||||||||||||||||||||
| 9537 | 8/22/2021 8:38:01 AM | 11/20/2021 10:04:49 AM | charges | <b> </b><table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 8433 | 10 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T08:36:09.102Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T09:27:42.858Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:03:30.959Z"}] | 9 | 123 | 14 | 11/20/2021 10:04:49 AM | 10 | 14 | ||||||||||||||||||||||
| 490810 | 5136 | 8/22/2021 8:27:30 AM | 8/22/2021 8:27:31 AM | IVR call: balance | Received call for balance for account 10292886 undefined | 7 | 2 | 4319 | 78 | 78 | 8/22/2021 8:27:31 AM | ||||||||||||||||||||||||||||||
| 490809 | 5136 | 8/22/2021 8:26:33 AM | 8/22/2021 8:26:34 AM | IVR call:$130 | Received call for $663 for account 10292886 | 4319 | 8/22/2021 8:26:34 AM | ||||||||||||||||||||||||||||||||||
| 9536 | 8/22/2021 8:22:51 AM | 10/22/2022 10:40:40 AM | Electricity | <b>Query</b> : Huge electricity bill-August period<div><br></div><div>QRC RESPONSE: QUERY CLOSED</div><div>Query information is unclear as to the year under query. </div><div>ECDC accounts are under investigation with Accounts Management Dpt.</div> | 27 | 3 | 8432 | 5 | 2 | 23 | 2 | 58 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T08:20:58.368Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T09:27:02.501Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:00:46.313Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-06T09:03:41.138Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-10T18:13:50.926Z"}] | 2 | 101 | 14 | 10/22/2022 10:40:40 AM | 3 | 3 | ||||||||||||||||||||||
| 490799 | 9535 | 8/22/2021 8:13:58 AM | 8/22/2021 8:13:59 AM | IVR call: balance | Received call for balance for account 10423494 undefined | 7 | 2 | 8431 | 78 | 78 | 8/22/2021 8:13:59 AM | ||||||||||||||||||||||||||||||
| 490794 | 9535 | 8/22/2021 7:54:47 AM | 8/22/2021 7:54:49 AM | IVR call: balance | Received call for balance for account 10423494 undefined | 7 | 2 | 8431 | 78 | 78 | 8/22/2021 7:54:49 AM | ||||||||||||||||||||||||||||||
| 490793 | 8/22/2021 7:53:38 AM | 8/22/2021 7:53:38 AM | IVR call:$129 | Received call for $662 for account undefined | 8/22/2021 7:53:38 AM | ||||||||||||||||||||||||||||||||||||
| 490749 | 9534 | 8/22/2021 6:43:30 AM | 8/22/2021 6:43:31 AM | IVR call: balance | Received call for balance for account 10429924 undefined | 7 | 2 | 8430 | 78 | 78 | 8/22/2021 6:43:31 AM | ||||||||||||||||||||||||||||||
| 490740 | 6389 | 8/22/2021 6:31:26 AM | 8/22/2021 6:31:49 AM | IVR call: statement | Received call for statement for account 20010785 sent message: 1824 | 8 | 2 | 5506 | 79 | 79 | 8/22/2021 6:31:49 AM | 117553 | |||||||||||||||||||||||||||||
| 490738 | 6389 | 8/22/2021 6:30:31 AM | 8/22/2021 6:30:32 AM | IVR call: balance | Received call for balance for account 20010785 undefined | 7 | 2 | 5506 | 78 | 78 | 8/22/2021 6:30:32 AM | ||||||||||||||||||||||||||||||
| 490734 | 6389 | 8/22/2021 6:28:30 AM | 8/22/2021 6:28:31 AM | IVR call: balance | Received call for balance for account 20010785 undefined | 7 | 2 | 5506 | 78 | 78 | 8/22/2021 6:28:31 AM | ||||||||||||||||||||||||||||||
| 490697 | 9289 | 8/21/2021 7:25:03 PM | 8/26/2021 8:57:35 AM | IVR call: balance | Received call for balance for account 10310342 undefined | 4 | 2 | 6704 | 78 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-26T08:57:30.062Z"}] | 78 | 8/26/2021 8:57:35 AM | 4 | ||||||||||||||||||||||||||||
| 490653 | 8/21/2021 4:03:26 PM | 8/21/2021 4:03:26 PM | IVR call:$128 | Received call for $661 for account undefined | 8/21/2021 4:03:26 PM | ||||||||||||||||||||||||||||||||||||
| 490605 | 9533 | 8/21/2021 2:50:51 PM | 8/21/2021 2:50:53 PM | IVR call: balance | Received call for balance for account 20046686 undefined | 7 | 2 | 8429 | 78 | 78 | 8/21/2021 2:50:53 PM | ||||||||||||||||||||||||||||||
| 490561 | 9102 | 8/21/2021 1:14:00 PM | 8/21/2021 1:14:01 PM | IVR call: balance | Received call for balance for account 10428151 undefined | 7 | 2 | 8049 | 78 | 78 | 8/21/2021 1:14:01 PM |