Total Items: 106116
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| 35153 | 11/13/2022 9:44:36 AM | 3/8/2023 1:27:01 PM | refuse query | I have noticed that Buffalo City Metropolitan Municipality are billing for waste removal at Virgin Active Club (Copy invoice below) As we are paying the landlord for waste removal I have asked the landlord and Virgin Staff to find the Sprico bin the council is billing us for and the feedback I have received is that there is no bin on site and the council are billing us for something that does not exist.<div> </div><div>Please can you get someone to show Virgin Active the Sprico bin that is being billed for and can you send me a copy of the collection ( Weekly removal reports) We have checked the site and we cannot find any council Sprico bins.</div><div> </div><div>I have asked the Club, Landlord and our Legal team if we have any contract or agreement with the council for waste removal and we don’t have anything on file. Please can you send me a copy of the agreement where we have requested waste removal and a bulk container.</div><div> </div><div>Should the council have made an error please can you go through all the past invoices and refund the charges.</div><div> </div><div>Kind Regards</div><div><br></div><div>QRC -Response 2023/03/08</div><div>Consumer to send application letter to Solid waste requesting report of sprico bin billed and inspection on site as to remove Sprico 1.1.</div> | 27 | 3 | 29230 | 16 | 5 | 2 | 23 | 4 | 121 | 3/8/2023 1:27:01 PM | 143791 | 230 | 16 | 230 | |||||||||||||||||||||||
| 35152 | 11/13/2022 9:38:50 AM | 11/13/2022 9:39:00 AM | SEWERAGE QUERY | Consumer has a sewerage query says that, Please adjust the backcharge of sewerage on 21 June 2022 in terms of policy as the property has been sold and clearance requested.<div><br></div><div>Thanks</div><div>Barry</div> | 6 | 3 | 29229 | 18 | 5 | 3 | 23 | 93 | 56 | 18 | 18 | ||||||||||||||||||||||||||
| 35151 | 11/13/2022 9:26:46 AM | 11/13/2022 9:26:47 AM | water | Good day, <div><br></div><div>The water bill indicate that 173kl of water was used from 21 /10- 16/11 and billed for R38304.35</div><div><br></div><div>We disputing this </div><div><br></div><div><br></div><div>Thanks</div><div><br></div><div>Anand Naidoo</div><div>0815569619</div> | 6 | 3 | 29227 | 16 | 15 | 2 | 23 | 1 | 50 | 16 | |||||||||||||||||||||||||||
| 35150 | 11/13/2022 9:26:08 AM | 3/6/2023 6:37:01 PM | REBATES | Good day, on the 6 June Gonubie BCMM office emailed the following documents to you.<div>Please could you assist with a rebate ?</div><div>You will see that in the interim I have paid for the normal usage of water which has been 5kl a month.</div><div>Appreciate your assistance in this regard.</div><div><br></div><div>Nan Gravett</div><div><br></div><div>(H) 0437403492</div><div>(C) 0834415709</div><div><b><u>QRC RESPONSE:</u></b></div><div>LEAK credit adjustment done for 202205-202207 period , average 4kl.</div><div><br></div><br/><b>Journal Number</b>: [284672]<br/><b>Journal Amount</b>: [3240.88] | 27 | 3 | 29226 | 116 | 5 | 2 | 23 | 8 | 50 | 3/6/2023 6:36:53 PM | 8 | 214 | 8 | ||||||||||||||||||||||||
| 35149 | 11/13/2022 9:19:45 AM | 11/13/2022 9:19:53 AM | WATER QUERY | Consumer has a water says,I would like to raise a query on my BCM Bill, for as long as I’ve had this account I’ve been billed for Mdantsane water flat rate where as I stay in Gonubie. I did raise a query last year however to date haven’t received any feedback and when I phone I was advised my query had expired. I would once again like to lodge a new query with the hope that this time around it will be take into consideration and attended to.<div><br></div><div>I will await your response on this matter.</div> | 6 | 3 | 29225 | 18 | 17 | 2 | 23 | 1 | 111 | 18 | 18 | ||||||||||||||||||||||||||
| 16945 | 11/13/2022 9:11:29 AM | 11/13/2022 9:15:42 AM | Dispute on Charges | Disputed water charges and matter referred to Coastal Billing<div><br></div><div>Response received from billing:</div><div>responded with the explanation that the meter was fitted with a smart device as per the Smart Meter Project.<br></div><div>• The meter itself still records consumption based on usage as recorded through the readings.</div><div>• The device attached is an electronic device to send the readings to the system, but has no effect on controlling the usage. </div><div>• The device was found to be faulty, but not the meter. </div><div>• As such, the faulty pulse port (device) attached on the meter did not affect the dial read, therefore the consumption remains as an actual reading and actual usage.</div><div>Unfortunately there is no credit due for the faulty device that has since been replaced.</div><div><br></div><div>As the property was sold Sept 2021, a request to relook at the final billing on the water to ensure that there is no charges after the date of registration.</div><div><br></div><div>Query resolved April 2022 with a credit adjustment</div> | 27 | 3 | 16342 | 3 | 17 | 2 | 23 | 1 | 96 | 11/13/2022 9:11:29 AM | 3 | 3 | 3 | ||||||||||||||||||||||||
| 956776 | 35148 | 11/13/2022 8:59:49 AM | 11/13/2022 8:59:49 AM | IVR call: balance | Received call for balance for account 10384781 undefined | 7 | 2 | 4000 | 78 | ||||||||||||||||||||||||||||||||
| 35146 | 11/13/2022 8:59:43 AM | 3/12/2023 11:55:27 AM | late termination | Good Morning,<div> </div><div>I sold my properties in February and settled my accounts at the same month, how I ever I still get invoices for services that I shouldn’t be billed for considering that both properties are registered to someone else now. Can you please assist in reversing these charges and also note that my accounts had credits that was due to me however they still haven’t been paid.</div><div> </div><div>I’ve attached the latest statements that I have for your ease of reference. (10384351 & 10423347)</div><div> </div><div>“Senza Kwenzeke” </div><div>Kind regards,</div><div> </div><div> </div><div>Sinqobile Nkabinde Pr. Tech. Eng, STD Bank Rising Star 2018</div><div>Office of the CE</div><div>Transnet National Ports Authority (TNPA)</div><div>Port of Ngqura </div><div>eMendi Building, 4th Floor</div><div>N2 Neptune Road Off Klub Road, Coega, 6100</div><div> </div><div> (+27 41) 507 8229 </div><div> (+27 60) 583 4983</div><div><br></div><div> </div><div> www.transnet.net</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Previous owner acc: 10423347 has been terminated and new owner account created. A request has been submitted on 12.03.2023 to finalize the service charges. Kindly view the March 2023 and/or April 2023 statements for the finalization of accounts. </div><div><br></div><div>Should there be a refund due, kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div> | 27 | 3 | 29223 | 16 | 5 | 2 | 23 | 6 | 76 | 3/12/2023 11:55:26 AM | 144057 | 3 | 16 | 3 | |||||||||||||||||||||||
| 956775 | 35147 | 11/13/2022 8:58:38 AM | 11/13/2022 8:58:39 AM | IVR call: balance | Received call for balance for account 10310482 undefined | 7 | 2 | 3997 | 78 | ||||||||||||||||||||||||||||||||
| 35145 | 11/13/2022 8:53:58 AM | 3/12/2023 11:08:07 AM | late termination | Good Morning,<div> </div><div>I sold my properties in February and settled my accounts at the same month, how I ever I still get invoices for services that I shouldn’t be billed for considering that both properties are registered to someone else now. Can you please assist in reversing these charges and also note that my accounts had credits that was due to me however they still haven’t been paid.</div><div> I’ve attached the latest statements that I have for your ease of reference. (10384351 & 10423347)</div><div> “Senza Kwenzeke” </div><div>Kind regards,</div><div> Sinqobile Nkabinde Pr. Tech. Eng, STD Bank Rising Star 2018</div><div>Office of the CE</div><div>Transnet National Ports Authority (TNPA)</div><div>Port of Ngqura </div><div>eMendi Building, 4th Floor</div><div>N2 Neptune Road Off Klub Road, Coega, 6100</div><div> </div><div> (+27 41) 507 8229 </div><div> (+27 60) 583 4983</div><div> <br></div><div> www.transnet.net</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Previous owner acc: 10384351 has been terminated and new owner account created. A request has been submitted on 12.03.2023 to finalize the service charges. Kindly view the March 2023 and/or April 2023 statements for the finalization of accounts. </div><div><br></div><div>Should there be a refund due, kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:<br></div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div><div><br></div> | 27 | 3 | 29222 | 16 | 5 | 2 | 23 | 6 | 76 | 3/12/2023 11:08:07 AM | 144046 | 3 | 16 | 3 | |||||||||||||||||||||||
| 7377 | 11/13/2022 8:24:52 AM | 11/13/2022 8:24:55 AM | WATER UNDERCHARGE | Good Morning.<div><br></div><div>I would like to follow up on email below.</div><div><br></div><div>And also request a reference number.</div><div><br></div><div>Hope to hear from you soon.</div><div><br></div><div><br></div><div>Kind Regards,</div><div><br></div><div>Christelle Erasmus</div><div>Utilities Administrator</div><div>C: +27 67 096 5002</div><div>L: LinkedIn</div><div>W: U Systems</div><div>A: Advanced Technology Business – WFH</div><div><br></div><div><br></div><div><br></div><div><br></div><div>From: Christelle C.E Erasmus </div><div>Sent: Tuesday, September 20, 2022 10:11 AM</div><div>To: billingq@buffalocity.gov.za</div><div>Subject: Billing Query - Water - Account Number: 10288324</div><div><br></div><div>Good day,</div><div><br></div><div>I would like to raise a query.</div><div><br></div><div>On Account 10288324 (Beacon Bay Hospital) we are being underbilled for water. We are roughly being billed for under 200Kl where this is suppose to be over 2000Kl.</div><div><br></div><div>Would you be able to investigate whether this is due to a faulty meter or if the water supply is being split.</div><div><br></div><div>Hope to hear from you soon.</div><div><br></div><div>Kind Regards,</div><div><br></div><div>Christelle Erasmus</div><div>Utilities Administrator</div><div>C: +27 67 096 5002</div><div>L: LinkedIn</div><div>W: U Systems</div><div>A: Advanced Technology Business – WFH</div> | 6 | 3 | 6451 | 16 | 15 | 2 | 23 | 1 | 50 | 16 | |||||||||||||||||||||||||||
| 35143 | 11/13/2022 8:03:09 AM | 3/13/2023 12:28:55 PM | LATE TERMINATION | CONSUMER SAYS PLEASE CLOSE THIS ACCOUNT, HE SOLD THIS 10 YEARS AGO<div><br></div><div>QRC Response- previous owner"s account was terminated and services were transferred to the new owner"s account.</div><div>Account to be assessed with charges from date of registration</div> | 30 | 3 | 29220 | 18 | 5 | 3 | 23 | 6 | 122 | 143529 | 18 | 3 | |||||||||||||||||||||||||
| 35140 | 11/13/2022 7:41:57 AM | 11/13/2022 7:41:58 AM | REFUSE CHARGE | 'GOOD DAY<div><br></div><div>I WONDER IF YOU COULD POSSIBLY ASSIST,PLEASE.</div><div><br></div><div>WE ARE BEING CHARGED A MONTHLY FEE FOR REFUSE REMOVAL, BUT AS THE LAND IS VACANT THERE IS NO NEED FOR THIS AND NO REFUSE TO BE TAKEN AWAY.</div><div><br></div><div>COULD YOU PLEASE ADVISE?</div><div><br></div><div>THANK YOU</div><div><br></div><div>KIND REGARDS</div><div>cOURTNEY EDWARD</div> | 6 | 3 | 29217 | 16 | 5 | 2 | 23 | 4 | 120 | 16 | |||||||||||||||||||||||||||
| 956724 | 35141 | 11/13/2022 7:41:30 AM | 11/13/2022 7:41:31 AM | IVR call: balance | Received call for balance for account 10407655 undefined | 7 | 2 | 25403 | 78 | ||||||||||||||||||||||||||||||||
| 956713 | 35139 | 11/13/2022 7:33:07 AM | 11/13/2022 7:33:08 AM | IVR call: balance | Received call for balance for account 10438012 undefined | 7 | 2 | 28268 | 78 | ||||||||||||||||||||||||||||||||
| 23583 | 11/13/2022 7:21:03 AM | 11/13/2022 7:21:06 AM | water | "good day billingq,<div>This account shows 102kl used in last reading.</div><div>That is impossible, as this flat is occupied by one lady with abathroom and a toilet only.</div><div>Please investigate this account against prior readings and reverse this overcharge.</div><div>kind regards</div><div>helmut dorksen</div><div>Property owner </div><div>0834559624</div> | 6 | 3 | 23908 | 16 | 15 | 2 | 23 | 1 | 101 | 16 | |||||||||||||||||||||||||||
| 956701 | 11/13/2022 7:10:25 AM | 11/13/2022 7:10:26 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 956698 | 11/13/2022 7:08:33 AM | 11/13/2022 7:08:33 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 35137 | 11/13/2022 6:50:56 AM | 3/12/2023 7:59:44 AM | LATE TERMINATION | CONSUMER SAYS THAT BCMM ALWAYS SENT STATEMENT TO HIM /HER WHERE AS THIS PROPERTY<div>WAS SOLD IN JANUARY 2020. THE NEW OWNER IS KHAYA NGCWEMBE NOW email address is khayangcwembe@gmail.com </div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Previous owner acc: 10338250 cannot be terminated as the new owner is required to open a new account at Enquiries with a deposit. </div> | 27 | 3 | 29212 | 18 | 5 | 2 | 23 | 6 | 122 | 3/12/2023 7:59:44 AM | 143988 | 3 | 18 | 3 | |||||||||||||||||||||||
| 956661 | 35136 | 11/13/2022 6:45:20 AM | 11/13/2022 6:45:20 AM | IVR call: balance | Received call for balance for account 10239592 undefined | 7 | 2 | 14325 | 78 |