Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
7377
LatestTicket
CreatedAt
11/13/2022 8:24:52 AM
UpdatedAt
11/13/2022 8:24:55 AM
Subject
WATER UNDERCHARGE
Description
Good Morning.<div><br></div><div>I would like to follow up on email below.</div><div><br></div><div>And also request a reference number.</div><div><br></div><div>Hope to hear from you soon.</div><div><br></div><div><br></div><div>Kind Regards,</div><div><br></div><div>Christelle Erasmus</div><div>Utilities Administrator</div><div>C: +27 67 096 5002</div><div>L: LinkedIn</div><div>W: U Systems</div><div>A: Advanced Technology Business – WFH</div><div><br></div><div><br></div><div><br></div><div><br></div><div>From: Christelle C.E Erasmus&nbsp;</div><div>Sent: Tuesday, September 20, 2022 10:11 AM</div><div>To: billingq@buffalocity.gov.za</div><div>Subject: Billing Query - Water - Account Number: 10288324</div><div><br></div><div>Good day,</div><div><br></div><div>I would like to raise a query.</div><div><br></div><div>On Account 10288324 (Beacon Bay Hospital) we are being underbilled for water. We are roughly being billed for under 200Kl where this is suppose to be over 2000Kl.</div><div><br></div><div>Would you be able to investigate whether this is due to a faulty meter or if the water supply is being split.</div><div><br></div><div>Hope to hear from you soon.</div><div><br></div><div>Kind Regards,</div><div><br></div><div>Christelle Erasmus</div><div>Utilities Administrator</div><div>C: +27 67 096 5002</div><div>L: LinkedIn</div><div>W: U Systems</div><div>A: Advanced Technology Business – WFH</div>
Priority
Disposition
6
ConversationType
3
Parent
Account
6451
OpenedBy
16
AssignedTo
15
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
1
Subcategory
50
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
16
Updator