Disputed water charges and matter referred to Coastal Billing<div><br></div><div>Response received from billing:</div><div>responded with the explanation that the meter was fitted with a smart device as per the Smart Meter Project.<br></div><div>• The meter itself still records consumption based on usage as recorded through the readings.</div><div>• The device attached is an electronic device to send the readings to the system, but has no effect on controlling the usage. </div><div>• The device was found to be faulty, but not the meter. </div><div>• As such, the faulty pulse port (device) attached on the meter did not affect the dial read, therefore the consumption remains as an actual reading and actual usage.</div><div>Unfortunately there is no credit due for the faulty device that has since been replaced.</div><div><br></div><div>As the property was sold Sept 2021, a request to relook at the final billing on the water to ensure that there is no charges after the date of registration.</div><div><br></div><div>Query resolved April 2022 with a credit adjustment</div>