Delete

Are you sure you want to delete this?

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
35153
LatestTicket
CreatedAt
11/13/2022 9:44:36 AM
UpdatedAt
3/8/2023 1:27:01 PM
Subject
refuse query
Description
I have noticed that Buffalo City Metropolitan Municipality are billing for waste removal at Virgin Active Club (Copy invoice below) As we are paying the landlord for waste removal I have asked the landlord and Virgin Staff to find the Sprico bin the council is billing us for and the feedback I have received is that there is no bin on site and the council are billing us for something that does not exist.<div>&nbsp;</div><div>Please can you get someone to show Virgin Active the Sprico bin that is being billed for and can you send me a copy of the collection ( Weekly removal reports) We have checked the site and we cannot find any council Sprico bins.</div><div>&nbsp;</div><div>I have asked the Club, Landlord and our Legal team if we have any contract or agreement with the council for waste removal and we don’t have anything on file. Please can you send me a copy of the agreement where we have requested waste removal and a bulk container.</div><div>&nbsp;</div><div>Should the council have made an error please can you go through all the past invoices and refund the charges.</div><div>&nbsp;</div><div>Kind Regards</div><div><br></div><div>QRC -Response 2023/03/08</div><div>Consumer to send application letter to Solid waste&nbsp; requesting report of sprico bin billed and inspection on site as to remove Sprico 1.1.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
29230
OpenedBy
16
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
4
Subcategory
121
CreatedBy1
UpdatedBy1
ResolvedAt
3/8/2023 1:27:01 PM
Thread
143791
ResolvedBy
230
WasCreatedByCustomer
HasIvrcall
Creator
16
Updator
230
| Back to List