Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 0 | 346 | 7/29/2020 12:48:25 PM | 4/12/2022 9:47:18 AM | 6 month policy | 6 month policy to be assessed fro 201811/202002<br/><b>Journal Number</b>: [BJ71176619] | 27 | 3 | 480 | 10 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T08:42:26.878Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T11:30:14.669Z"}] | 1 | 101 | 12 | 4/12/2022 9:47:18 AM | 10 | 10 | 12 | |||||||||||||||||||
| 0 | 345 | 7/29/2020 8:02:18 AM | 11/13/2021 11:38:45 AM | Log Query | RESOLVED | 27 | 3 | 479 | 39 | 39 | 2 | 23 | 1 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:10:03.682Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T11:38:45.203Z"}] | 1 | 50 | 11 | 11/13/2021 11:38:45 AM | 39 | 39 | 11 | ||||||||||||||||||||
| 0 | 344 | 7/29/2020 7:05:37 AM | 3/2/2022 8:22:38 AM | Log Query | High consumption, consumer to submit plumbers letter if any leak is detected. | 27 | 3 | 478 | 37 | 37 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-29T07:30:28.617Z"}] | 1 | 67 | 3/2/2022 8:22:38 AM | 37 | 37 | 17 | ||||||||||||||||||||
| 0 | 343 | 7/28/2020 1:23:23 PM | 8/14/2021 10:44:13 AM | Plumbers letter | Leak credit due to consumer, account adjusted. Journal awaiting authorization.<br><b>Journal Number</b>: [175535]<div><br></div><div>Resolved July 2020</div> | 27 | 3 | 477 | 8 | 8 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-14T10:41:50.458Z"}] | 1 | 96 | 8/14/2021 10:44:13 AM | 8 | 8 | 3 | ||||||||||||||||||||
| 0 | 7/28/2020 12:44:03 PM | 3/28/2022 7:08:29 AM | 4 | 3 | 6 | 6 | 2 | 23 | 3/28/2022 7:08:29 AM | 6 | 6 | ||||||||||||||||||||||||||||||
| 0 | 342 | 7/28/2020 12:28:57 PM | 3/28/2022 7:08:29 AM | journal done 201812 | 27 | 3 | 467 | 6 | 6 | 2 | 23 | 1 | 1 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||||
| 0 | 341 | 7/28/2020 12:20:23 PM | 3/28/2022 7:08:29 AM | 27 | 3 | 465 | 6 | 6 | 3 | 23 | 1 | 1 | 3/28/2022 7:08:29 AM | 6 | 6 | ||||||||||||||||||||||||||
| 0 | 340 | 7/28/2020 12:14:55 PM | 3/28/2022 7:08:29 AM | late termination journals done 201811 | 27 | 3 | 464 | 6 | 6 | 2 | 23 | 6 | 107 | 6 | 107 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||
| 0 | 339 | 7/28/2020 10:16:25 AM | 11/14/2022 8:36:25 AM | FLAT RATE DOUBLE CHARGING ON ACCOUNT | <br/><b>Journal Number</b>: [748223] | 30 | 3 | 463 | 11 | 15 | 2 | 23 | 1 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T08:41:24.334Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T10:41:49.012Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-14T07:11:08.128Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-03-16T09:56:16.887Z"}] | 1 | 101 | 12 | 139412 | 11 | 201 | |||||||||||||||||||||
| 0 | 338 | 7/28/2020 9:01:04 AM | 3/28/2022 7:08:29 AM | JOURNAL REVERSING WATER CHARGE DONE 201805 | 27 | 3 | 462 | 6 | 6 | 2 | 23 | 1 | 1 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||||
| 0 | 337 | 7/28/2020 8:56:14 AM | 3/28/2022 7:08:29 AM | 100% leak cr done 201710 | 27 | 3 | 461 | 6 | 6 | 4 | 23 | 1 | 1 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||||
| 7/28/2020 8:50:59 AM | 3/28/2022 7:08:29 AM | water over read journal done 202003 | 4 | 3 | 6 | 6 | 3 | 23 | 1 | 44 | 1 | 44 | 3/28/2022 7:08:29 AM | 6 | 6 | ||||||||||||||||||||||||||
| 7/28/2020 8:50:59 AM | 3/28/2022 7:08:29 AM | water over read journal done 202003 | 4 | 3 | 6 | 6 | 3 | 23 | 1 | 44 | 1 | 44 | 3/28/2022 7:08:29 AM | 6 | 6 | ||||||||||||||||||||||||||
| 0 | 334 | 7/28/2020 8:50:58 AM | 3/28/2022 7:08:29 AM | water over read journal done 202003 | 27 | 3 | 458 | 6 | 6 | 3 | 23 | 1 | 44 | 1 | 44 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||
| 0 | 333 | 7/28/2020 8:31:01 AM | 3/28/2022 7:08:29 AM | late termination journals done 202007 | 27 | 3 | 457 | 6 | 6 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-10T07:15:42.216Z"}] | 6 | 107 | 3/28/2022 7:08:29 AM | 6 | 6 | 4 | |||||||||||||||||||||
| 0 | 332 | 7/28/2020 8:29:29 AM | 3/28/2022 7:10:22 AM | 100% credit | <br/><b>Journal Number</b>: [171618]<br/><b>Journal Amount</b>: [4810.63] | 27 | 3 | 456 | 11 | 11 | 2 | 23 | 1 | 49 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:49:51.285Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:50:26.318Z"}] | 1 | 49 | 3/28/2022 7:10:22 AM | 11 | 11 | 12 | ||||||||||||||||||||
| 0 | 331 | 7/28/2020 8:28:03 AM | 3/28/2022 7:08:29 AM | rates journal done 201804 | 27 | 3 | 455 | 6 | 6 | 2 | 23 | 6 | 107 | 6 | 107 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||
| 0 | 330 | 7/28/2020 8:24:08 AM | 3/28/2022 7:08:29 AM | rates journal done 201710 | 27 | 3 | 454 | 6 | 6 | 2 | 23 | 6 | 107 | 6 | 107 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||
| 0 | 329 | 7/28/2020 8:20:56 AM | 3/28/2022 7:08:29 AM | late termination journals done 201712 | 27 | 3 | 453 | 6 | 6 | 2 | 23 | 6 | 107 | 6 | 107 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||
| 0 | 328 | 7/28/2020 8:17:10 AM | 3/28/2022 7:10:22 AM | 27 | 3 | 452 | 11 | 11 | 2 | 23 | 1 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-06T07:49:35.758Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-06T07:50:36.237Z"}] | 1 | 3/28/2022 7:10:22 AM | 11 | 11 | 11 |