Details

Conversation

EscalationLevel

0

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

332

LatestTicket

CreatedAt

7/28/2020 8:29:29 AM

UpdatedAt

3/28/2022 7:10:22 AM

Subject

100% credit

Description

<br/><b>Journal Number</b>: [171618]<br/><b>Journal Amount</b>: [4810.63]

Priority

Disposition

27

ConversationType

3

Parent

Account

456

OpenedBy

11

AssignedTo

11

Region

2

Department

23

QueryType

1

SubQueryType

49

Escalation

EscalationCron

History

[{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:49:51.285Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:50:26.318Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

49

CreatedBy1

UpdatedBy1

ResolvedAt

3/28/2022 7:10:22 AM

Thread

ResolvedBy

11

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

11

Updator

12