Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 0 | 585 | 9/20/2020 10:39:31 AM | 4/14/2022 10:53:39 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 824 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:39:40.226Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:56:22.837Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-14T10:49:48.065Z"}] | 9 | 123 | 14 | 4/14/2022 10:53:39 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 584 | 9/20/2020 10:36:52 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 823 | 34 | 34 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:35:49.731Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:08:29.615Z"}] | 9 | 123 | 6 | 3/2/2022 7:53:56 AM | 34 | 34 | 6 | |||||||||||||||||||
| 0 | 583 | 9/20/2020 10:32:56 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 822 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:33:18.251Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T07:08:13.610Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 582 | 9/20/2020 10:27:23 AM | 3/2/2022 7:53:56 AM | Water | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><br><b>RESPONSE QRC</b>: Six month policy, Journal{095398} Authorized.<br></td></tr></tbody></table> | 27 | 3 | 821 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:31:15.905Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T13:34:57.995Z"}] | 1 | 101 | 230 | 3/2/2022 7:53:56 AM | 34 | 34 | 230 | |||||||||||||||||||
| 0 | 581 | 9/20/2020 5:30:07 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 820 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:29:22.664Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:56:02.603Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 580 | 9/18/2020 2:18:21 PM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 819 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:27:35.712Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 140558 | 579 | 9/18/2020 2:16:15 PM | 3/2/2022 8:22:38 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 37 | 37 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T07:36:42.675Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:25:53.815Z"}] | 9 | 123 | 14 | 3/2/2022 8:22:38 AM | 37 | 37 | 14 | |||||||||||||||||||
| 0 | 578 | 9/18/2020 10:45:30 AM | 6/16/2022 7:06:31 AM | Log Query- High water bill | Consumer charged a high water bill for the month of August. Reading for the meter is 1469 taken 18/9/20<div><br></div><div>-account finalised and closed, property sold</div> | 27 | 3 | 818 | 30 | 132 | 4 | 23 | 1 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:24:32.121Z"}] | 1 | 111 | 14 | 6/16/2022 7:06:31 AM | 13 | 30 | 13 | ||||||||||||||||||||
| 0 | 140183 | 577 | 9/18/2020 10:33:24 AM | 2/24/2022 11:16:33 AM | Log Query | SMART METER INSTALLED AND THE READING ON OLD METER TRANSFERED ONTO IT AND THEN USED AS CONSUMPTION AS WELLCAN A SIX MONTH POLICY PLEASE BE IMPLEMENTED<div>Six months policy applied on EL</div><br/><b>Journal Amount</b>: [7182.73] | 27 | 3 | 817 | 23 | 23 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:54:22.281Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:55:48.293Z"}] | 2 | 101 | 2/24/2022 11:16:33 AM | 23 | 23 | 12 | |||||||||||||||||||
| 0 | 576 | 9/18/2020 9:56:32 AM | 4/12/2022 9:43:30 AM | 6 months policy | 6 months policy applied<br/><b>Journal Amount</b>: [1942.72] | 27 | 3 | 816 | 7 | 7 | 2 | 23 | 1 | 48 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:51:09.586Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:51:35.857Z"}] | 1 | 48 | 4/12/2022 9:43:30 AM | 7 | 7 | 12 | ||||||||||||||||||||
| 0 | 140035 | 575 | 9/18/2020 9:47:11 AM | 2/24/2022 11:21:35 AM | Water Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 815 | 9 | 9 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:22:09.161Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:06:42.848Z"}] | 9 | 123 | 6 | 2/24/2022 11:21:35 AM | 9 | 9 | 6 | ||||||||||||||||||
| 0 | 574 | 9/18/2020 9:24:56 AM | 2/24/2022 11:21:35 AM | Water Query | Consumer is querying that for the month of June his water was too much <br/><b>Journal Number</b>: [566609]<br/><b>Journal Amount</b>: [-R750.74] | 27 | 3 | 814 | 9 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-24T08:34:24.654Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-24T09:19:20.454Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:21:12.205Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-06T12:15:20.565Z"}] | 1 | 101 | 3 | 2/24/2022 11:21:35 AM | 12 | 9 | 3 | |||||||||||||||||||
| 0 | 139739 | 573 | 9/18/2020 8:40:34 AM | 3/16/2022 12:25:07 PM | Water Query | Consumer is querying high water consumption for the month of June, July and August <div>Journal Done</div> | 27 | 3 | 813 | 9 | 9 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T10:06:22.881Z"},{"op":"R","uid":"39","un":"tembekas","dt":"2022-03-16T12:25:08.024Z"}] | 1 | 101 | 17 | 3/16/2022 12:25:07 PM | 9 | 9 | 17 | ||||||||||||||||||
| 0 | 572 | 9/18/2020 7:13:54 AM | 3/28/2022 6:35:04 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 811 | 5 | 29 | 2 | 23 | 1 | 67 | 415 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-08T09:35:50.064Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:18:17.148Z"}] | 9 | 123 | 14 | 3/28/2022 6:35:04 AM | 29 | 5 | 14 | ||||||||||||||||||
| 0 | 571 | 9/17/2020 11:05:06 AM | 2/24/2022 10:34:50 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 810 | 26 | 26 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:13:17.101Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T11:50:32.060Z"}] | 9 | 123 | 14 | 2/24/2022 10:34:50 AM | 26 | 26 | 14 | |||||||||||||||||||
| 0 | 570 | 9/17/2020 10:59:52 AM | 2/24/2022 11:21:35 AM | LOG Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> <br/><b>Journal Number</b>: [62938]<br/><b>Journal Amount</b>: [25062.61] | 25 | 3 | 809 | 9 | 74 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T10:24:21.094Z"},{"op":"R","uid":"68","un":"roxannh","dt":"2021-10-27T10:41:27.768Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T06:53:24.730Z"}] | 9 | 123 | 4 | 2/24/2022 11:21:35 AM | 172 | 9 | 4 | |||||||||||||||||||
| 0 | 569 | 9/17/2020 8:55:39 AM | 4/12/2022 9:43:30 AM | electricity reading queried/Six month policy | Consumer says no one came to read the meter this year and there is always someone at home.<div>six months policy applied.</div><b>Journal Number</b>: [826711]<div>Response From QRC</div><div><b>Query Resolved</b></div> | 27 | 3 | 808 | 7 | 17 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:52:17.165Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:52:57.097Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T10:19:03.114Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T10:20:18.398Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T11:01:28.734Z"}] | 1 | 101 | 4/12/2022 9:43:30 AM | 17 | 7 | 230 | ||||||||||||||||||||
| 0 | 568 | 9/17/2020 7:47:49 AM | 2/24/2022 11:21:35 AM | Water Query | Consumer is querying high consumption for the month of August | 27 | 3 | 802 | 9 | 9 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T10:23:31.283Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T07:02:00.677Z"}] | 1 | 101 | 4 | 2/24/2022 11:21:35 AM | 9 | 9 | 4 | |||||||||||||||||||
| 0 | 138248 | 567 | 9/17/2020 7:11:09 AM | 2/24/2022 11:16:33 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 801 | 23 | 23 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-17T11:28:06.831Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-17T11:52:16.641Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T10:20:01.445Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T10:22:01.946Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-02T12:04:16.707Z"}] | 9 | 123 | 11 | 2/24/2022 11:16:33 AM | 23 | 23 | 11 | ||||||||||||||||||
| 0 | 566 | 9/16/2020 12:39:34 PM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 800 | 34 | 34 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T10:03:40.688Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 |