Details
Conversation
-
EscalationLevel
-
0
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
568
-
LatestTicket
-
-
CreatedAt
-
9/17/2020 7:47:49 AM
-
UpdatedAt
-
2/24/2022 11:21:35 AM
-
Subject
-
Water Query
-
Description
-
Consumer is querying high consumption for the month of August
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
802
-
OpenedBy
-
9
-
AssignedTo
-
9
-
Region
-
3
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
95
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T10:23:31.283Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T07:02:00.677Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
101
-
CreatedBy1
-
-
UpdatedBy1
-
4
-
ResolvedAt
-
2/24/2022 11:21:35 AM
-
Thread
-
-
ResolvedBy
-
9
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
9
-
Updator
-
4